Online fashion shopping: mystery shopping-based evaluation of online German fashion stores

키워드

참고문헌 (61)

1. "Online customer service chat: Usability and sociability issues" (2002)[URL]
2. Babin, B. J., "Work and", or fun : Measuring hedonic and utilitarian shopping value, 1994, pp.20, 644~656
3. Bauer, H. H., "eTransQual : A transaction process-based approach for capturing service quality in online shopping", Journal of Business Research, 59, pp.866~875 (2006)
4. Boulding, W., "A dynamic process model of service quality : From expectations to behavioral intentions", Journal of Marketing Research(JMR), 30, pp.7~27 (1993)
5. Bundesverband des Deutschen Versandhandels., "Distanzhandel in Deutschland 2011" (2011), BVH
6. Chebat, J. -C., "Impact of ambient odors on mall shoppers’ emotions, cognition, and spending: A test of competitive causal theories", Journal of Business Research, 56, pp.529~539 (2003)[DOI]
7. Chen, L., "Enticing online consumers: An extended technology acceptance perspective", Information & Management, 39, pp.705~719 (2002)[DOI]
8. Cho, S., "Gender, fashion innovativeness and opinion leadership, and need for touch: Effects on multi-channel choice and touch", non-touch preference in clothing shopping, 2011, pp.15, 363~382
9. Constantinides, E., "Influencing the online consumer’s behavior: The Web experience", Internet Research, 14, pp.111~126 (2004)[DOI]
10. Cyr, D., "Design aesthetics leading to m-loyalty in mobile commerce", Information & Management, 43, pp.950~963 (2006)[DOI]
11. Cyr, D., "Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses", International Journal of Human-Computer Studies, 67, pp.850~869 (2009)[DOI]
12. Cara Damminga, "The Effect of Lifestyle and Shoppable Fashion Product Displays on Consumers’ Approach and Avoidance Behavior", Journal of Global Fashion Marketing, 3(3), pp.108~118 (2012), 한국마케팅과학회
13. Dawes, J., "The reliability and validity of objective measures of customer service : "Mystery shopping"", Australian Journal of Market Research, 8, pp.29~46 (2000)
14. Dawson, J., "Competitor mystery shopping : Methodological considerations and implications for the MRS Code of Conduct", Journal – Market Research Society, 37, pp.417~ (1995)
15. Diamantopoulos, A., "Guidelines for choosing between multi-item and single-item scales for construct measurement: A predictive validity perspective.", Journal of the Academy of Marketing Science, 40, pp.434~449 (2012)[DOI]
16. "Ergebnisse August 2011 – eccshopmonitors" (2011)[URL]
17. Finn, A., "Mystery shopper benchmarking of durable-goods chains and stores", Journal of Service Research, 3, pp.310~320 (2001)[DOI]
18. Finn, A., "Unmasking a phantom: A psychometric assessment of mystery shopping", Journal of Retailing, 75, pp.195~217 (1999)[DOI]
19. Francis, J. E., "Internet retailing quality: One size does not fit all", Managing Service Quality, 17, pp.341~355 (2007)[DOI]
20. Goldsmith, R. E., "Fashion innovativeness and self-concept: A replication", Journal of Product & Brand Management, pp.7~18 (1999)[DOI]
21. Jarvenpaa, S. L., "Consumer reactions to electronic shopping on the world wide web", International Journal of Electronic Commerce, pp.59~88 (1996)
22. Jeong, K., "Use of decision support for clothing products on the web results in no difference in perception of tactile sensation than actually touching the material", International Journal of Human-Computer Interaction, 24, pp.794~808 (2008)[DOI]
23. 정소원, "The role of experiential value in online shopping The impacts of product presentation on consumer responses towards an apparel", INTERNET RESEARCH, 19(1), pp.105~124 (2009), EMERALD GROUP PUBLISHING LIMITED[DOI]
24. Angella Jiyoung Kim, "Impacts of Luxury Fashion Brand’s Social Media Marketing on Customer Relationship and Purchase Intention", Journal of Global Fashion Marketing, 1(3), pp.164~171 (2010), 한국마케팅과학회[DOI]
25. Kim, J., "Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer", Journal of Retailing and Consumer Services, pp.95~107 (2007)[DOI]
26. Kim, M., "Online service attributes available on apparel retail web sites: An E-S-QUAL approach", Managing Service Quality, pp.51~77 (2006)[DOI]
27. Kukar-Kinney, M., "The determinants of consumers’ online shopping cart abandonment", Journal of the Academy of Marketing Science, 38, pp.240~250 (2010)[DOI]
28. Lam, B. Y. M., "Explaining the variations in the pedestrian flow values of shopping centres", Facilities, 30, pp.164~176 (2012)[DOI]
29. Lee, G. -G., "Customer perceptions of e-service quality in online shopping", International Journal of Retail & Distribution Management, 33, pp.161~176 (2005)[DOI]
30. Hyun-Hwa Lee, "Attributes of Online Review Systems : An Environmental Design Perspective", Journal of Global Fashion Marketing, 3(4), pp.158~171 (2012), 한국마케팅과학회[DOI]
31. McCormick, H., "Analysing the influence of the presentation of fashion garments on young consumers’ online behaviour", Journal of Fashion Marketing & Management, 16, pp.21~41 (2012)[DOI]
32. Meuter, M. L., "Self-service technologies: Understanding customer satisfaction with technology-based service encounters", Journal of Marketing, pp.50~64 (2000)
33. Morrison, L. J., "Mystery customer research : Cognitive processes affecting accuracy", Journal of the Market Research Society, 39, pp.349~361 (1997)
34. Nah, F. F. -H., "HCI Research Issues in Electronic Commerce", Journal of Electronic Commerce Research, 3, pp.98~113 (2002)
35. Naimark, G. M., "A shift in the point-of-purchase?", Journal of Marketing, 29, pp.14~17 (1965)
36. Nelmapius, A. H., "The impact of the information search variables, time pressure and involvement, on buying behaviour in a three-dimensional hypermedia computer-mediated environment", South African Journal of Business Management, pp.1~13 (2005)
37. Novak, T. P., "The influence of goal-directed and experiential activities on online flow experiences", Journal of Consumer Psychology, pp.3~16 (2003)[DOI]
38. O’Cass, A., "Fashion clothing consumption: Antecedents and consequences of fashion clothing involvement", European Journal of Marketing, 38, pp.869~882 (2004)[DOI]
39. Oh, J., "Effects of design factors on store image and expectation of merchandise quality in web-based stores", Journal of Retailing and Consumer Services, 15, pp.237~249 (2008)[DOI]
40. Parasuraman, A., "E-S-QUAL A multiple-item scale for assessing electronic service quality", Journal of Service Research, 7, pp.213~233 (2005)[DOI]
41. Park, C., "A cross-cultural comparison of Internet buying behavior: Effects of Internet usage, perceived risks, and innovativeness", International Marketing Review, 20, pp.534~553 (2003)[DOI]
42. Park, H. -H., "Market segmentation with respect to university students", International Journal of Retail & Distribution Management, 37, pp.182~201 (2009)[DOI]
43. Reardon, J., "A consumer model for channel switching behavior", International Journal of Retail & Distribution Management, 30, pp.179~185 (2002)[DOI]
44. Rowley, J., "Online branding strategies of UK fashion retailers", Internet Research, 19, pp.348~369 (2009)[DOI]
45. Seock, Y. -K., "Website evaluation criteria among US college student consumers with different shopping orientations and Internet channel usage", International Journal of Consumer Studies, 31, pp.204~212 (2007)[DOI]
46. Siddiqui, N., "Retailer and consumer perceptions of online fashion retailers: Web site design issues", Journal of Fashion Marketing and Management, 7, pp.345~355 (2003)[DOI]
47. Nancy Stanforth, "Luxury Perceptions: A Comparison of Korean and American Consumers", Journal of Global Fashion Marketing, 2(2), pp.95~103 (2011), 한국마케팅과학회[DOI]
48. Stiakakis, E., "E-service quality: Comparing the perceptions of providers and customers", Managing Service Quality, 19, pp.410~430 (2009)[DOI]
49. Stra¨hle, J., "Strategische Herausforderungen im Online-Handel: Entwicklungspotenziale am Beispiel Mode, In Online gewinnen·: Shop und Marketing strategisch optimieren", pp.42~57 (2011), Deutscher Fachverlag
50. Szymanski, D. M., "E-satisfaction: An initial examination", Journal of Retailing, 76, pp.309~322 (2000)[DOI]
51. Tigert, D. J., "Fashion involvement and buying behavior: A methodological study", Advances in Consumer Research, pp.46~52 (1976)
52. Tse, D. K., "Consumer satisfaction as a process", Psychology and Marketing, 7, pp.177~193 (1990)[DOI]
53. Tse, D. K., "Models of consumer satisfaction formation: An extension", Journal of Marketing Research, 25, pp.204~ (1988)[DOI]
54. Van der Wiele, T., "Mystery shopping: A tool to develop insight into customer service provision", Total Quality Management & Business Excellence, 16, pp.529~541 (2005)[DOI]
55. Wilson, A. M., "The use of mystery shopping in the measurement of service delivery", Service Industries Journal, 18, pp.148~163 (1998)
56. "Shopping online for freedom, control and even fun" (2000)[URL]
57. Wolfinbarger, M., "eTailQ: Dimensionalizing, measuring and predicting etail quality", Journal of Retailing, 79, pp.183~198 (2003)[DOI]
58. Yang, K., "The effects of customized site features on internet apparel shopping", Journal of Fashion Marketing and Management, 13, pp.128~139 (2009)[DOI]
59. Yu, T. -K., "Determinants of internet shopping behavior : An application of reasoned behaviour theory", International Journal of Management, 24, pp.744~762 (2007)
60. Zeithaml, V. A., "Service quality delivery through web sites : A critical review of extant knowledge", Journal of the Academy of Marketing Science, 30, pp.362~375 (2002)
61. Zhenxiang, W., "Case study of online retailing fast fashion industry. International Journal of e-Education, e-Business", e-Management and e-Learning, 1(3), pp.195~200 (2011)

관련 논문AI추천