치과의원 내원환자가 평가한 치과 의료서비스 질과 관련 요인
Factors related to dental service quality evaluated by dental clinic patients
2
조회
0
다운로드
5
인용
0
참고문헌
키워드
초록
Objectives : This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose. Methods : The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows. Results : The patients’ general characteristics, perceived dental service quality was higher in older ones,married ones, high school or lower school graduates, civil servants, self‐employed ones, and housewives,and the differences were statistically significant. according to the patients’ dental clinic use characteristics,perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant. Conclusions : Perceived dental service quality was related to the patients’ general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient‐oriented and to create pleasant dental care environment.
Abstract
Objectives : This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose. Methods : The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows. Results : The patients’ general characteristics, perceived dental service quality was higher in older ones,married ones, high school or lower school graduates, civil servants, self‐employed ones, and housewives,and the differences were statistically significant. according to the patients’ dental clinic use characteristics,perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant. Conclusions : Perceived dental service quality was related to the patients’ general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient‐oriented and to create pleasant dental care environment.
참고문헌 (11)
- Park JS, "Consumer expectation and consumer satisfaction before and after health care service", 석사, pp.2003
- Lee MA, "Study on the application of service marketing to the hospital", 석사, pp.2001
- Zifko-Baliga GM, "Managing perceptions of hospital quality:Negative emotional evaluations can undermine even the best clinical quality", Mark Health serv, 17(1), pp.28~35 (1997)
- Swan J, "Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects", J Health Care Mark, 5(31), pp.7~18 (1985)
- An SW, "The structural relation among service quality, value and consumer's satisfaction", Industry Innovation Research, 18(2), pp.93~114 (2002)
- Han SJ, "A study on the elements of patient's satisfaction in the service of dental facility", 석사, pp.1999
- Kim YH, "Hospital services for the medical analysis of consumer awareness", Journal of Hospital Management, 2(1), pp.113~135 (1994)
- 이향님, "치과의료서비스의 질과 환자만족도와의 연관성", 한국치위생학회지, 11(3), pp.383~393 (2011), 한국치위생학회
- 성정민, "치과위생사의 의료서비스에 따른 내원환자의 만족도", 한국치위생학회지, 11(5), pp.741~747 (2011), 한국치위생학회
- 김양군, "치과 병？의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구", 병원경영학회지, 8(3), pp.49~71 (2003), 한국병원경영학회
- Han MS, "Influence of the Quality of dental care service to customer satisfaction value, and purchase intention", 박사, pp.2009