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재난관리자의 즉흥성(improvisation)과 ICT 활용이 재난대응 역량에 미치는 영향 : 자기효능감의 조절효과를 중심으로

Effects of Emergency Managers’ Improvisation and ICT Utilization on Disaster Response Competencies: Focusing on the Moderating Effect of Self-Efficacy

김영주
한국행정연구원 (The Korea Institute of Public Administration)|2019.09|한국행정연구 (The Korean Journal of Public Administration)|제28권 제3호|pp. 143-173|DOI 10.22897/kipajn.2019.28.3.006

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키워드

자기효능감Self-efficacyICT정보통신기술(ICT)Improvisation재난대응 역량즉흥성삼원조절효과Disaster response competenciesThree-way interaction
주제분류행정학

초록

불확실성이 높은 재난현장에서 일선 공무원들의 역량 수준에 따라 재난대응의 성패는 달라질 수있다. 본 연구는 지역 재난관리 공무원 대상 인식조사를 활용하여 재난관리자의 즉흥성(improvisation)과 정보통신기술(ICT) 활용이 재난대응 역량에 미치는 영향을 분석하고, 재난대응 역량에 대해 즉흥성과 ICT 활용의 이원조절효과 및 즉흥성, ICT 활용, 자기효능감의 삼원조절효과를 탐색하였다. 위계적다중회귀분석을 실시한 결과, 즉흥성과 ICT 활용은 재난대응 역량을 높이는 것으로 나타났다. ICT 활용은 즉흥성이 재난대응 역량을 높이는 효과를 강화하지는 않았다. 그러나 자기효능감이 높을때 ICT 활용은 즉흥성이 재난대응 역량을 높이는 효과를 더욱 강화하였다. 통계분석 결과를 토대로, 1) 지역 재난관리자 대상 시나리오를 활용한 체험교육 확대, 2) 지방정부의 경직된 관료제적 조직구조에서 유연한 조직구조로 전환, 3) 지역 재난안전 정보화사업에 대한 투자 확대, 4) 재난관리자대상 ICT 교육 강화, 5) 지역 재난관리자의 자율성 및 적극행정에 따른 면책 확대 등의 시사점을도출하였다.

Abstract

This study examines the effects of emergency managers’ improvisation and ICT utilization on disaster response competencies(DRC). Using survey data collected from Korean local emergency managers(LEMs), the author tests key hypotheses based on a hierarchical multiple regression analysis. The results indicate that improvisation and ICT utilization are positively associated with DRC. There is no pattern of moderating effects of ICT utilization between improvisation and DRC. However, a three-way interaction of improvisation, ICT utilization, and self-efficacy was positively related to DRC. The findings suggest that central and local governments are required to promote a scenario-based participatory learning for capacity-building on LEMs and to create agile emergency management organizations. This study also emphasizes investments in local information service projects related to emergency management, ICT skills trainings for LEMs, and expansion of autonomy and exemption from proactive public administration for LEMs.

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