약품정보 이용도 및 만족도 향상을 위한 Q.I 활동

Abstract

To enhancing availability and satisfaction of medical staffs about drug information, it were conducted quality improvement(QI) program. We improved the quality or quantity of drug information by increasing OCS drug information's quantity, standardizing of drug identification consultation sheet form, and increasing the number of newsletter's page. It were evaluated 'satisfaction increase' and 'dissatisfaction decrease' as indicator of quality measurement through questionnaire filled out by doctors and nurses. After QI program, in the question concerning satisfaction about OCS drug information, 'very enough' or 'enough' were 49.3%, and 'not enough' or 'very not enough' were 5.8%(satisfaction increase 6.4% point, dissatisfaction decrease 13.2% point). In addition, after increasing OCS drug information's quantity, the number of use times were increased. In the question concerning newsletter, respondents' perception ratio were increased, especially in doctor respondents. And also standardization of drug identification consultation sheet form caused of decreasing dissatisfaction. In the question concerning the drug formulary publishment, because arguments for and against were similar to each other, drug formulary were published in summary information for request of users and cost-effective issue. In conclusion, after QI program, overall availability and satisfaction about drug information were improved.