본문 바로가기
KERD
논문KCI 등재

공공부문 구성원들의 사이버 학습 태도인식에 관한 연구

A Study on the Attitude Perception of e-Learning in Public Sector

김석용|강재호
한국행정연구원 (The Korea Institute of Public Administration)|2010.10|한국행정연구 (The Korean Journal of Public Administration)|제19권 제3호|pp. 115-141|DOI 10.22897/kipajn.2010.19.3.005

0

조회

0

다운로드

1

인용

0

참고문헌

키워드

기술수용모형e-learningtechnical acceptance model사이버 학습정보 풍부성 이론information richness theory
주제분류행정학

초록

이 연구는 신념과 태도의 연결에 근거한 기술수용모형을 이용하여 공공부문 구성원들에 의한 사이버학습 활용을 경험적으로 검토함으로써 사이버학습에 대한 구성원의 행동의도를 검토하고자 한다. 이 연구의 분석 결과는 다음과 같다. 첫째, 지각된 사이버학습에 대한 지각된 용이성이 지각된 유용성에 영향을 주지 못하고 있으나, 지각된 용이성과 지각된 유용성인 두 신념의 구성개념은 사이버학습시스템 사용을 위한 태도의 중요한 결정요인으로 나타났다. 즉 사이버학습시스템이 사용하기 쉽고 유용하다고 사용자들이 높게 지각할 때, 사이버학습시스템 운영자들은 사용자들을 위해 학습이 쉬운 도구교재 개발의 필요성을 지각해야 한다는 것이다. 둘째, 사이버학습시스템을 이용하는 사용자들은 시스템을 적극적으로 사용하려는 의지를 보이는 것으로 나타났다. 이것은 사이버학습시스템과 사용자 간의 친밀감이 사이버학습시스템에 대한 중요한 결정요인이 될 수 있다는 것이다. 아마도 사이버학습을 사용할 계획이 있는 강사(교수)들도 이러한 기술이 구현되기를 원할 것이다. 이러한 제안은 사이버학습시스템에 대한 사용자의 기술수용을 확대할 것이다.

Abstract

This research using Technology Acceptance Model based on the connection of beliefs and attitudes aims to review the actions of employees with analysing cyber learning experiences. The results and implications are as follows. First, The perceived ease of use dose not influence perceived usefulness in e-learning, but the construct concept of the two convictions for using e-learning system that consists of the perceived usefulness and perceived ease is a major determinant of attitudes. It is expected that e-learning system is to be used and to be useful easily for employee. Second, e-learning users should want the system to be positive. The closeness between e-learning system and users of the system can be an important determinant for e-learning. The e-learning instructors will want these technology to be implemented. The proposal will expand the user's technology acceptance capacity.

참고문헌 (68)

  1. 김석용, "사회행태과학을 위한 구조방정식 모델링분석" (2009), 삼영사
  2. 김동현, "성공적인 m-learning 구현을 위한 중요요인에 대한 연구", 춘계학술대회, pp.23~29 (2004), 한국경영정보학회
  3. 부산광역시 인재개발원 내부보고서, , ~ (2009)
  4. 이석용, "개인의 e-Learning 수용에 미치는 요인에 관한 연구", 정보시스템연구, 15(2), pp.49~75 (2006), 한국정보시스템학회
  5. "이러닝백서" (2004), 산업자원부·한국전자거래진흥원·한국사이버교육학회
  6. Adams, D.A., "Perceived usefulness, ease of use and usage of information technology", MIS Quarterly, 16, pp.227~247 (1992)
  7. Agarwal, R., "Times flies when you're having fun: Cognitive absorption and beliefs about technology usage", MIS Quarterly, 24(4), pp.665~694 (2000)
  8. Ajzen, I., "The theory of planned behavior", Organizational behavior and Human Decision Processes, 50, pp.179~211 (1991)
  9. Ajzen, I., "Belief, attitude intention and behavior: An Introduction to theory and research" (1975), Addison-Wesley
  10. Ajzen, I., "Understanding attitudes and predicting social behavior" (1980), Prentice Hall
  11. Ambra, J.D., "Emerging factors in user evaluation of the WWW", Information & Management, 38, pp.373~384 (2001)
  12. Management use of computer technology: A comparison of two theoretical model, "Bagozzi, R.P.", School of Business Administration, University oof Michigan, ~, pp.Working paper 533 (1987)
  13. Bhattacherjee, A., "Acceptance of Internet applications devices: IEEE Transactions on systems", System and Humans, 30, pp.411~420 (2000)
  14. Carswell, A.D., "Learner outcomes in a asynchronous distance education environment", International Journal of Human-Computer Studies, 56, pp.475~494 (2002)
  15. Chen, Lei-da, "Comsumer acceptance of virtual store", 박사, pp.2000
  16. Choo, C.W., "Towards an information model of organizations", The Canadian Journal of Information Science, 16(3), pp.32~62 (1991)
  17. Compeau, D.R., "Computer self-efficacy: Development of a measure and initial test", MIS Quarterly, 19, pp.189~211 (1995)
  18. Compeau, D.R., "Social cognitive theory and individual reaction to computing technology", MIS Quarterly, 23, pp.145~158 (1999)
  19. Daft, R.L., "A proposed integration among organizational information requirement, media richness and structural design", Management Science, 32, pp.554~571 (1986)
  20. Davis, F.D., "A technology acceptance model for empirically testing new end-user information system: Theory and results", 박사, pp.1989
  21. Davis, F.D., "Perceived usefulness, perceived ease of use and user acceptance of information technology", MIS Quarterly, 13, pp.319~39 (1989)
  22. Davis, F.D., "User acceptance of information technology", International Journal of Man Machine Studies, 38, pp.475~487 (1993)
  23. Davis, F.D., "User acceptance of computer technology", Management Science, 35(8), pp.982~1003 (1989)
  24. Davis, F.D., "Extrinsic and intrinsic motivation to use computers in the workplace", Journal of Applied Social Psychology, 22, pp.111~132 (1992)
  25. DeLone, W.H., "Information system success", Information System Research, 3(1), pp.60~95 (1992)
  26. Froehlich, T.J., "Relevance reconsidered: toward an agenda fir the 21st century", Journal of the American Society for information science, 45(3), pp.124~134 (1994)
  27. Gefen, D., "Inexperience and experience with online stores: The importance of TAM and trust", IEEE Transactions on Engineering Management, 50, pp.307~321 (2003)
  28. Gefen, D., "The impact of developer responsiveness on perception of usefulness and ease of use", Data Base, 29, pp.35~49 (1998)
  29. Gefen, D., "The relative importance of perceived of use in IS adoption", Journal of Association for information system, 1, pp.1~28 (2000)
  30. Glazer, R., "Marketing in an information-intensive environment", Journal of Marketing, 55, pp.1~19 (1991)
  31. Hair, J.F., "Multivariate data analysis (5th ed.)" (1998), Prentice Hall
  32. Hong, W., "Determinants of user acceptance of digital libraries", Journal of Management Information Systems, 18(3), pp.97~124 (2002)
  33. Hu, P.J., "Examining the technology acceptance model using physician acceptance of telemedicine technology", Journal of Management Information Systems, 16(2), pp.91~112 (1999)
  34. Hu, J., "The relation between task complexity and information search", Psychology & Marketing, 24, pp.253~270 (2007)
  35. Karahanna, E., "The psychological origins of perceived usefulness and perceived ease-of-use", Information & Management, 35, pp.237~250 (1999)
  36. Keil, M., "Usefulness and ease of use", Decision Support System, 13, pp.75~91 (1995)
  37. Kelloway, E.K., "Using LISREAL for structural equation modeling" (1998), Sage
  38. Kline, R.B., "Principles and practice of structural equation modeling" (1998), The Guilford Press
  39. Kwon, H., "A test of technology acceptance model", In proceeding of the 33rd Annual Hawaii International Conference on system science(HICSS) (2000), IEEE Computer Society, Press
  40. Jackson, C.M., "Toward an understanding of the behavioral intention to use an information system", Decision Science, 28(2), pp.357~389 (1997)
  41. Liaw, S.S., "Investigating students' perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the blackboard system", Computer & Education, 51(2), pp.864~873 (2008)
  42. Liu, C., "Exploring the factors associated with web-site success in the context of electronic commerce", Information & Management, 38(1), pp.23~33 (2000)
  43. Ma, O., "The technology acceptance model: A meta analysis of empirical findings", Journal of Organizational and End User Computing, 16, pp.59~72 (2004)
  44. Marhieson, K., "Predicting user intention", Information System Research, 2(3), pp.173~191 (1991)
  45. Marhieson, K., "Extending the technology acceptance model", Database for Advance in Information System, 23, pp.86~112 (2001)
  46. Marsh, H., "Goodness-of-fit indexes in confirmatory factor analysis", Psychological Bulletin, 88, pp.245~258 (1988)
  47. Miller, J., "Measuring effectiveness of computer based information system in the financial service sector", MIS Quarterly, 11(1), pp.107~124 (1987)
  48. Moore, G.C., "Development of an instrument to measure the perceptions of adopting an information technology innovation", Information System Research, 2, pp.192~222 (1991)
  49. Newcomb, M.D., "What structural equation modeling can tell us about social support" (1992), John Willy & Sons
  50. Nunnally, J.C., "Psychometric theory (3rd ed.)" (1994), McGraw-Hill
  51. Park, T.K., "Toward a theory of user-based relevance", Journal of American Society for Information Science, 45(3), pp.135~141 (1994)
  52. Pavlou, P.A., "Understanding and predicting electronic commerce adoption", MIS Quarterly, 30, pp.115~143 (2006)
  53. Roca, J,C., "Understanding e-learning continuance intention: A extension of the technology acceptance model", Human-Computer Science, 64(6), pp.683~696 (2006)
  54. Ruth, C.J., "Applying a modified technology acceptance model to determine factors affecting behavioral intentions to adopt electronic shopping on the WWW", 박사, pp.2000
  55. Saracevic, T., "The concept of "relevance" in information science" (1970), R.R. Bowker
  56. Schamber, M., "A re-examination of relevance", Information Processing and Management, 26(6), pp.755~776 (1990)
  57. Sheppard, B.H., "The theory reasoned action", Journal of Consumer Research, 15, pp.325~344 (1988)
  58. Spink, A., "From highly relevance to not relevant", Information Processing and Management, 34(5), pp.599~621 (1998)
  59. Srinivasan, A., "Alternative measures of system effectiveness", MIS Quarterly, 9(3), pp.243~253 (1985)
  60. Stanffoed, T.F., "Motivations related to consumer use of online service", 박사, pp.2001
  61. Taylor, S., "Understanding information technology usage", Information System Research, 6, pp.144~176 (1995)
  62. Taylor, S., "Assessing IT usage: the role of prior experience", MIS Quarterly, pp.561~570 (1995)
  63. Venkatesh, V., "A longitudinal investigation of personal computers in homes", MIS Quarterly, 25, pp.71~94 (2001)
  64. Venkatesh, V., "A model of antecedents of perceived ease of use", Decision Science, 27, pp.451~481 (1996)
  65. Venkatesh, V., "A theoretical extension of the technology acceptance model", Management Science, 46, pp.186~204 (2000)
  66. Venkatesh, V., "Why don't men ever stop to ask for direction? Gender, social influence, and their role in technology acceptance", MIS Quarterly, 24, pp.115~139 (2000)
  67. Venkatesh, V., "Understanding usability in mobile commerce", Communication of the ACM, 46, pp.53~56 (2003)
  68. Wang, Y.S., "Assessing customer perceptions of website service quality in digital marketing environments", Journal of end-user computing, 15(3), pp.14~28 (2003)

이 간행물의 다른 논문 (8건)

여성공무원을 위한 가족친화적 복지제도에 대한 연구: 일-가정 갈등(WFC)이 조직 효과성에 미치는영향을 중심으로김선희pp. 3-33BK21 사업의 정책집행분석 : 사회Ⅰ계열의 현장정책행위자를 중심으로동그라미, 문현경, 이재성, 권혁주pp. 35-60한국 공무원 교육훈련의 시대별 변화분석정찬동pp. 61-80ARIMA 모형을 이용한 조직통합이 예산배분에 미치는 영향에 관한 사례연구 : 일본 문부과학성을 중심으로한동호pp. 81-114정부규제기구 변화의 정치: 금융위원회의 사례분석김희경pp. 143-170
원문 보기