본문 바로가기
KERD
논문KCI 등재

헤어스타일 다양성 추구성향에 따른 미용서비스 소비행동 분석

A Study on the Hairdressing Service Consumers' Behaviors by the Hair Style Veriety-seeking Tendency

1

조회

0

다운로드

6

인용

0

참고문헌

키워드

주제분류미용

초록

The specific research objectives were as follows. Firstly, developing the criterion scales of hair style variety-seeking tendency by the literature review. Secondly, analysing the hairdressing service consumers' behaviors of the market segmentation by the hair style variety-seeking tendency. Thirdly, finding out the corelation within these variables, hair style variety-seeking tendency, involvement, dualistic loyalty. Fourthly, analysing the modification of ‘hairdressing service dualistic loyalty behavioral model’ by the consumers' characteristic variables, especially by the hair style variety-seeking tendency. For this research, a survey was developed to verify the corroborative evidences. Between July 1st and July 15th 2005 the survey was in effect, targeting 18 year old and older female consumers in Seoul and DaeJeon. 615 copies of the survey were distributed, but of which 600 copies were collected (collection ratio 97.6%) of which 493 copies were valid for use in the statistical data. By the consumers' characteristic variables, especially by the hair style variety-seeking tendency, showing a considerable difference in the extent of dualistic loyalty behavior model. The results of this research wouid be very useful for beauty enterprises and businesses to find out the critical encounter and to establish marketing strategies by the target segmentation.

Abstract

The specific research objectives were as follows. Firstly, developing the criterion scales of hair style variety-seeking tendency by the literature review. Secondly, analysing the hairdressing service consumers' behaviors of the market segmentation by the hair style variety-seeking tendency. Thirdly, finding out the corelation within these variables, hair style variety-seeking tendency, involvement, dualistic loyalty. Fourthly, analysing the modification of ‘hairdressing service dualistic loyalty behavioral model’ by the consumers' characteristic variables, especially by the hair style variety-seeking tendency. For this research, a survey was developed to verify the corroborative evidences. Between July 1st and July 15th 2005 the survey was in effect, targeting 18 year old and older female consumers in Seoul and DaeJeon. 615 copies of the survey were distributed, but of which 600 copies were collected (collection ratio 97.6%) of which 493 copies were valid for use in the statistical data. By the consumers' characteristic variables, especially by the hair style variety-seeking tendency, showing a considerable difference in the extent of dualistic loyalty behavior model. The results of this research wouid be very useful for beauty enterprises and businesses to find out the critical encounter and to establish marketing strategies by the target segmentation.

참고문헌 (18)

  1. 정현숙, "미용서비스 소비자의 인적충성과 점포충성에 관한 이원적 충성행동 연구 (제3보)", 한국미용학회지, 14(2), pp.564~577 (2008), 한국미용학회
  2. Thompson. Ann Marie, "Psychographic and Lifestyle Antecedents of Service Quality Expectations", Journal of Services Marketing, 7(4), pp.53~61 (1993)
  3. 이문규, "서비스 충성도의 결정요인에 관한 연구", 마케팅 연구, 13(2), pp.1~25 (1998)
  4. 김철민, "서비스 충성도의 결정요인에 관한 연구:미용원 이용자를 중심으로", 마케팅관리연구, 7(2), pp.4~115 (2002), 한국마케팅관리학회
  5. Trijp, H. C., "Why Switch Product Category-level Explanations for True Variety-seeking, Behavior", Journal of Marketing Research, 33 (1996)
  6. 김준국, "고객 재방문 결정요인에 관한 연구", 석사, pp.2003
  7. 조판래, "점포속성과 소비자속성이 미용서비스 선택행동에 미치는 영향", 박사, pp.2002
  8. 김선희, "의복 소비가치의 구조와 의복관여 및 유행선도력과의 관계 연구", 박사, pp.1999
  9. Laurent, Gilles, "Measuring Consumer Involvement Profiles", Journal of Marketing Research, 22(1), pp.41~54 (1985)
  10. 안정기, "서비스애호도와 재구매의도의 관계에 관한 연구-의사애호도를 중심으로-", 석사, pp.1999
  11. Zaichkowsky, Judith L., "Measuring the Involvement Construct", Journal of Consumer Research, 12, pp.341~352 (1985)
  12. Reynolds, K. L., "Customer Benefits and Company Consequences of Customer-Salesperson Relationships in Retailing", Journal of Retailing, 75(1), pp.11~32 (1999)
  13. Wong, A., "Service Quality and Customer Loyalty Perspectives of Retail Relationships", Journal of Services Marketing, 17(5), pp.495~513 (2003)
  14. Reynolds, K. E., "Customer Loyalty the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context", The Journal of Personal Selling & Sales Management, 20(2), pp.89~ (2000)
  15. 최수경, "고객과 종업원의 관계강도가 고객 충성도에 미치는 영향에 관한 연구", 석사, pp.2002
  16. Shamdasani, P. N., "Deter. aants of . A. BalakrisQuality and Layalty . Dyalty . izad salvicsa. AsiaDyacificality and Lavicsa. AsiaD17icap", 399~422 (2000)
  17. 김진숙, "미용산업에서의 점포이미지와 서비스가치가 고객만족 및 점포애고행동에 미치는 영향", 석사, pp.2003
  18. Sivadas, E., "An Examination of the Relationship between Service Quality, Customer Satisfaction, and Store Loyalty", International Journal of Retail & Distribution Management, 28(2), pp.73~82 (2000)

관련 논문AI추천

이 간행물의 다른 논문 (12건)