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진정성 리더십은 팀 내 피드백 풍토를 증가시키는가? 팀내 타인관점수용과 적극적 문제해결 스타일의 3차항 조절효과 검증

Does Authentic Leadership Increase Team Feedback Climate: 3-Way Interaction Effects of Perspective Taking and Proactive Problem-Solving Style

최석봉|정재금
한국산업경영학회 (Korean Association Of Industrial Business Administrarion)|2023.10|경영연구 (Journal of Business Research)|제38권 제1호|pp. 15-34|DOI 10.22903/jbr.2023.38..15

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키워드

진정성 리더십Authentic leadershipPerspective taking팀 피드백 풍토타인관점수용적극적 문제해결스타일Team feedback climateProactive problem-solving style
주제분류경영학

초록

조직 구성원은 개인 및 팀의 성과향상을 위해 적극적인 피드백 활동에 집중할 필요가 있다. 조직에서 개인의 피드백 행동이 활발하게 나타나려면 피드백 행동이 장려되고 권장되는 풍토조성이 매우 중요하다. 피드백 행동에 관한 많은 선행연구에도 풍토나 팀 수준에서의 연구는 매우 제한적이었다. 따라서 본 연구는 팀 수준에서 팀 피드백 풍토에 긍정적 영향을 미치는 선행요인으로 진정성 리더십을 상정하고 이들 간의 영향관계를 실증분석하였다. 또한, 타인관점수용과 적극적 문제해결스타일이 진정성 리더십과 팀 피드백 풍토 간에 긍정적 영향을 촉진하는 상황요인으로 보았다. 분석대상은 42개의 대기업 및 중소기업의 종업원(81개팀, 328명)을 대상으로 하였다. 분석 결과, 진정성 리더십은 팀 피드백 풍토에 긍정적 영향관계임이 밝혀졌고, 타인관점수용 또한 진정성 리더십이 팀 피드백 풍토에 미치는 긍정적 영향관계를 조절하는 것으로 나타났다. 그러나, 적극적 문제해결스타일은 진정성 리더십이 팀 피드백 풍토에 미치는 긍정적 영향관계에 무의미한 결과를 보였다. 끝으로 진정성 리더십이 팀 피드백 풍토에 미치는 긍정적 영향관계에 타인관점수용과 적극적 문제해결스타일을 통시에 투입한 3차항 조절효과를 알아보았다. 분석 결과 타인관점수용과 적극적 문제해결스타일 수준이 모두 높을 경우 긍정적으로 강화되는 결과를 보여주었다. 이러한 연구 결과는 팀 피드백 풍토에 영향을 미치는 복잡하고 역동적인 상호작용효과에 대한 이해를 높였다. 특히 타인관점수용과 적극적 문제해결스타일과 같은 상황적 요인을 동시에 고려하였으며, 팀 수준에서 분석함으로 팀 피드백 풍토에 미치는 긍정적 영향관계를 밝히는 보다 완성된 모델을 제시하였다. 마지막으로 본 연구는 분석결과를 토대로 몇 가지 한계점과 미래 연구방향을 제시하였다.

Abstract

This study assumed authentic leadership as a leading factor having a positive effect on team feedback climate at the team level and empirically analyzed the relationship between them. In addition, perspective taking and problem-solving style were considered as situational factors that promote positive effects between authentic leadership and team feedback climate. The analysis target was 81 teams (328 employees) of 42 domestic companies. Based on the analysis, we found that authentic leadership had a positive influence on team feedback climate. We also found that perspective taking played positive moderating role in the relationship between authentic leadership and team feedback climate. However, proactive problem-solving style was not shown sig-nificant moderating role in the above relationship. Finally, we analyzed the 3-way interaction effects that in-troduced perspective taking and problem-solving style into the positive influence relationship of authentic lead-ership on team feedback climate. As a result of the analysis, the results of positive reinforcement were shown when both perspective taking and problem-solving style levels were high. These findings enhance the under-standing of the complex and dynamic interaction effects affecting team feedback climate. Finally, this study presented several limitations and future research directions based on the analysis results.

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