본문 바로가기
KERD
논문KCI 등재

Multi-Criteria Approach for Measuring Stakeholder Perception on the Impacts of Tourism Policy

0

조회

0

다운로드

3

인용

0

참고문헌

키워드

초록

Recognizing the role stakeholders have in the tourism development process, this paper focuses on assessing tourism impacts related to the tourism policy priorities from the point of view of destination stakeholders in three well-known tourism destinations in the South Bohemian Region in the Czech Republic. Its aim is to analyze stakeholder perception of tourism impacts and identify such priorities which have the greatest anticipated impacts on developing a given destination. The research is based on a mix of qualitative research approach and innovative application of the Analytic Hierarchy Process (AHP). The representatives of three stakeholder groups provide the researchers with information about the importance of economic and non-economic tourism impacts and contributions of tourism policy’s strategic priorities to four categories of tourism impacts. Based on comprehensive data analysis, the researchers construct a three-level hierarchical structure mapping the importance of various tourism impacts, then sorting the priorities with respect to stakeholder preferences, and finally identifying a gap between the actual and preferred orientations of tourism policy. In such a way, the paper offers a comprehensive recipe for local governments which can be instrumental in realizing tourism policy while being able to promote the most important impacts of tourism on destination’s development from the point of view of destination stakeholders.

Abstract

Recognizing the role stakeholders have in the tourism development process, this paper focuses on assessing tourism impacts related to the tourism policy priorities from the point of view of destination stakeholders in three well-known tourism destinations in the South Bohemian Region in the Czech Republic. Its aim is to analyze stakeholder perception of tourism impacts and identify such priorities which have the greatest anticipated impacts on developing a given destination. The research is based on a mix of qualitative research approach and innovative application of the Analytic Hierarchy Process (AHP). The representatives of three stakeholder groups provide the researchers with information about the importance of economic and non-economic tourism impacts and contributions of tourism policy’s strategic priorities to four categories of tourism impacts. Based on comprehensive data analysis, the researchers construct a three-level hierarchical structure mapping the importance of various tourism impacts, then sorting the priorities with respect to stakeholder preferences, and finally identifying a gap between the actual and preferred orientations of tourism policy. In such a way, the paper offers a comprehensive recipe for local governments which can be instrumental in realizing tourism policy while being able to promote the most important impacts of tourism on destination’s development from the point of view of destination stakeholders.

참고문헌 (50)

  1. Christina Aas, "Stakeholder collaboration and heritage management", Annals of Tourism Research, 32(1), pp.28~48 (2005), Elsevier BV[DOI]
  2. Kathleen L. Andereck, "Residents’ perceptions of community tourism impacts", Annals of Tourism Research, 32(4), pp.1056~1076 (2005), Elsevier BV[DOI]
  3. Bahar, O., "Tourism Economics: Concepts and Practices" (2008), Nova Science Publishers
  4. Bhushan, N., "Strategic Decision Making: Applying the Analytic Hierarchy Process" (2004), Springer-Verlag
  5. Juan Gabriel Brida, "Residents' perception and attitudes towards tourism impacts", Benchmarking: An International Journal, 18(3), pp.359~385 (2011), Emerald[DOI]
  6. Buhalis, D., "Marketing the Competitive Destination of the Future", Tourism Management, 21(1), pp.97~116 (2000)
  7. Erick T. Byrd, "Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina", Tourism Management, 30(5), pp.693~703 (2009), Elsevier BV[DOI]
  8. Erick T Byrd, "Factors of stakeholder understanding of tourism: The case of Eastern North Carolina", Tourism and Hospitality Research, 8(3), pp.192~204 (2008), Springer Nature[DOI]
  9. Erick T Byrd, "Using decision trees to identify tourism stakeholders: The case of two Eastern North Carolina counties", Tourism and Hospitality Research, 7(3-4), pp.176~193 (2007), Springer Nature[DOI]
  10. Byrd, E. T., "Sustainable Tourism: The Sustainable World", pp.97~108 (2004), WIT Press
  11. Chou Chien-Chang, "Evaluating the quality of airport service using the fuzzy multi-criteria decision-making method: a case study of Taiwanese airports", Expert Systems, 29(3), pp.246~260 (2012), Wiley-Blackwell[DOI]
  12. Tsung-Yu Chou, "A fuzzy multi-criteria decision model for international tourist hotels location selection", International Journal of Hospitality Management, 27(2), pp.293~301 (2008), Elsevier BV[DOI]
  13. Chuck, Y. D., "International Tourism: A Global Perspective" (1997), World Tourism Organization
  14. (2017)[URL]
  15. Pam Dyer, "Structural modeling of resident perceptions of tourism and associated development on the Sunshine Coast, Australia", Tourism Management, 28(2), pp.409~422 (2007), Elsevier BV[DOI]
  16. Edgell, D. L., "Tourism Policy and Planning. Yesterday, Today and Tomorrow" (2008), Elsevier
  17. Evans, N., "Strategic Management for Travel and Tourism" (2003), Butterworth-Heinemann
  18. Freeman, R. E., "Strategic Management: A stakeholder approach" (1984), Pitman
  19. Freyer, W., "Tourismus, Einführung in die Fremdenverkehrsökonomie" (2001), Oldenbourg
  20. Goeldner, Ch. R., "Tourism: Principles, Practices, Philosophies" (2012), John Wiley and Sons
  21. Dogan Gursoy, "Resident attitudes", Annals of Tourism Research, 29(1), pp.79~105 (2002), Elsevier BV[DOI]
  22. Dogan Gursoy, "Host attitudes toward tourism", Annals of Tourism Research, 31(3), pp.495~516 (2004), Elsevier BV[DOI]
  23. A.J. Haley, "The social impacts of tourism a case study of Bath, UK", Annals of Tourism Research, 32(3), pp.647~668 (2005), Elsevier BV[DOI]
  24. Hall, C. M., "Tourism Planning: Policies, Processes and Relationships" (2008), Prentice Hall
  25. Crystal Ip, "The Evaluation of Hotel Website Functionality by Fuzzy Analytic Hierarchy Process", Journal of Travel & Tourism Marketing, 29(3), pp.263~278 (2012), Informa UK Limited[DOI]
  26. Kozak, M., "Destination Benchmarking: Concepts, Practices and Operations" (2004), CABI Publishing
  27. Yalçın Kuvan, "Conflict and agreement in stakeholder attitudes: residents’ and hotel managers’ views of tourism impacts and forest-related tourism development", Journal of Sustainable Tourism, 20(4), pp.571~584 (2012), Informa UK Limited[DOI]
  28. Ling-Zhong Lin, "Fuzzy Group Decision-Making in the Measurement of Ecotourism Sustainability Potential", Group Decision and Negotiation, 22(6), pp.1051~1079 (2013), Springer Nature[DOI]
  29. Xiao-li Lu, "Fuzzy synthetic evaluation on resident’s perceptions of tourism impacts", Chinese Geographical Science, 16(1), pp.87~94 (2006), Springer Nature[DOI]
  30. Luštický, M., "XIX. mezinárodní kolokvium o regionálních vědách. Sborník příspěvků", pp.938~945 (2016), Masaryk University
  31. Shinar Mazhenova, "International Tourists’ Awareness and Attitude about Environmental Responsibility and Sustainable Practices", Global Business and Finance Review, 21(2), pp.132~146 (2016), 사람과세계경영학회
  32. Morrison, A. M., "Marketing and Managing Tourism Destinations" (2013), Routledge
  33. Newsome, D., "Natural Area Tourism: Ecology, Impacts and Management" (2013), Channel View Publications
  34. OECD, "OECD Tourism Trends and Policies 2012" (2012), OECD Publishing
  35. Page, S. J., "Tourism Management: An Introduction" (2013), Routledge
  36. Page, S. J., "Tourism: A Modern Synthesis" (2009), CENGAGE Learning
  37. Theodore H. Poister, "Strategic Management in the Public Sector: Concepts, Models, and Processes", Public Productivity & Management Review, 22(3), pp.308~ (1999), JSTOR[DOI]
  38. James Powers, "Cost Saving Strategy and Wellness Programs Featuring Decision Tree, Utility and Analytical Hierarchy Analysis", Global Business and Finance Review, 20(2), pp.105~122 (2015), 사람과세계경영학회[DOI]
  39. Girish Prayag, "Hotel development and tourism impacts in Mauritius: Hoteliers' perspectives on sustainable tourism", Development Southern Africa, 27(5), pp.697~712 (2010), Informa UK Limited[DOI]
  40. Presenza, A., "Towards a Model of the Roles and Activities of Destination Management Organizations", Journal of Hospitality, Tourism and Leisure Science, 3(1), pp.1~16 (2005)
  41. Ritchie, J. R. B., "The Competitive Destination: A Sustainable Tourism Perspective" (2003), CABI Publishing
  42. Saaty, T. L., "Models, methods, concepts & applications of the Analytic Hierarchy Process" (2001), Springer
  43. Angappa Gunasekaran, "Residents' involvement in tourism and their perceptions of tourism impacts", Benchmarking: An International Journal, 16(3), pp.351~371 (2009), Emerald[DOI]
  44. Sharma, K. K., "Tourism and Regional Development" (2004), Sarup & Sons
  45. Gaunette Sinclair-Maragh, "Residents׳ perceptions toward tourism development: A factor-cluster approach", Journal of Destination Marketing & Management, 4(1), pp.36~45 (2015), Elsevier BV[DOI]
  46. Dimitrios Stylidis, "Residents' support for tourism development: The role of residents' place image and perceived tourism impacts", Tourism Management, 45, pp.260~274 (2014), Elsevier BV[DOI]
  47. Tzeng, G., "Multiple Attribute Decision Making: Methods and Applications" (2011), CRC Press
  48. UNWTO., "Tourism Highlights" (2016), World Tourism Organization
  49. Vanhove, N., "The Economics of Tourism Destinations" (2011), Routledge
  50. WTO, "World Trade Statistical Review 2017" (2017), World Trade Organization

관련 논문AI추천

이 간행물의 다른 논문 (7건)