본문 바로가기
KERD
논문KCI 등재

Strengthening the Link Between Organizational Culture and Employee Loyalty: Exploring the Mediating Effects of Employee Trust and Job Satisfaction

Tran Thanh Tuan|Pham Hoang Hien
사람과세계경영학회 (People&Global Business Association)|2023.06|Global Business and Finance Review|제28권 제3호|pp. 68-84|DOI 10.17549/gbfr.2023.28.3.68

1

조회

0

다운로드

3

인용

0

참고문헌

키워드

Organizational CultureEmployee loyaltyEmployee trustEmployee job satisfactionThe private healthcare sector

초록

Purpose: This research investigates the role of employee trust and job satisfaction in the relationship between organizational culture and employee loyalty. Design/methodology/approach: The study was conducted among 355 healthcare professionals working in a private healthcare system in southern cities of Vietnam, including doctors, nurses, and other medical staff. The research method employed was partial least squared structure equation modeling (PLS-SEM) with SmartPLS software for data analysis. Findings: The findings indicate that organizational culture has a direct positive impact on employee loyalty and also affects employee trust and job satisfaction positively. Furthermore, employee trust and job satisfaction act as intermediaries and positively influence employee loyalty toward the organization. Research limitations/implications: The research acknowledges the limitation of the limited sample size and encourages further exploration of these relationships in other contexts. In addition, this study provides valuable insights for the management board of private healthcare organizations in southern cities of Vietnam on how to improve employee loyalty by cultivating a positive organizational culture, promoting employee trust, and enhancing job satisfaction. Originality/value: Overall, this research contributes significantly to the existing literature by examining the interplay between employee trust, organizational culture, job satisfaction, and employee loyalty.

Abstract

Purpose: This research investigates the role of employee trust and job satisfaction in the relationship between organizational culture and employee loyalty. Design/methodology/approach: The study was conducted among 355 healthcare professionals working in a private healthcare system in southern cities of Vietnam, including doctors, nurses, and other medical staff. The research method employed was partial least squared structure equation modeling (PLS-SEM) with SmartPLS software for data analysis. Findings: The findings indicate that organizational culture has a direct positive impact on employee loyalty and also affects employee trust and job satisfaction positively. Furthermore, employee trust and job satisfaction act as intermediaries and positively influence employee loyalty toward the organization. Research limitations/implications: The research acknowledges the limitation of the limited sample size and encourages further exploration of these relationships in other contexts. In addition, this study provides valuable insights for the management board of private healthcare organizations in southern cities of Vietnam on how to improve employee loyalty by cultivating a positive organizational culture, promoting employee trust, and enhancing job satisfaction. Originality/value: Overall, this research contributes significantly to the existing literature by examining the interplay between employee trust, organizational culture, job satisfaction, and employee loyalty.

참고문헌 (77)

  1. Ababneh, K., "Effects of met expectations, trust, job satisfaction, and commitment on faculty turnover intentions in the United Arab Emirates(UAE)", The International Journal of Human Resource Management, 31(2), pp.303~334 (2020)
  2. Aityan, S., "Challenges of Employee Loyalty in Corporate America", Business and Economics Journal, 3(1), pp.1~13 (2012)
  3. AlMazrouei, H., "Empowerment leadership as a predictor of expatriates job performance and creative work involvement", International Journal of Organizational Analysis, ahead-ofprint (2021)[DOI]
  4. Al-Sada, M., "Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar", EuroMed Journal of Business, 12(2), pp.163~188 (2017)
  5. Arshad, M., "Empowering leadership and employees' work engagement : a social identity theory perspective", Management Decision, 60(5), pp.1218~1236 (2022)[DOI]
  6. Asiedu, E., "Supportive Organizational Culture and Employee Job Satisfaction : A Critical Source of Competitive Advantage", International Journal of Economics & Management Sciences, 4(7), pp.1~8 (2015)
  7. Baoguo, X., "Chain Model of Employee Loyalty Management", Proceedings of the 8th International Conference on Innovation & Management, pp.710~713 (2021)
  8. Bharadwaja, M., "Linking empowering leadership and job attitudes : The role of psychological empowerment", Journal of Asia Business Studies, 15(1), pp.110~127 (2020)[DOI]
  9. Boamah, S., "Effect of transformational leadership on job satisfaction and patient safety outcomes", Nursing Outlook, 66(2), pp.180~189 (2018)
  10. Book, L., "The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry", Journal of Human Resources in Hospitality & Tourism, 18(3), pp.368~393 (2019)
  11. Boonlertvanich, K., "Service quality, satisfaction, trust, and loyalty : the moderating role of main-bank and wealth status", International Journal of Bank Marketing, 37(1), pp.278~302 (2019)
  12. Chang, C., "The effect of TQM practices on employee satisfaction and loyalty in government", Total Quality Management & Business Excellence, 21(12), pp.1299~1314 (2010)
  13. Chao, C. -M., "Does service recovery affect satisfaction and loyalty? An empirical study of medical device suppliers", Total Quality Management &Business Excellence, 30(11), pp.1350~1366 (2019)
  14. Churchill, G. A., "A paradigm for Developing Beter Measures of Marketing Constructs", Journal of Marketing Research, 16, pp.64~73 (1979)
  15. Ge-QI, CUI, "The Impact of Corporate Top Executives’ Intellectual Capital on Organizational Effectiveness: Moderating Effects of Cultural Values and Business Performance", Global Business and Finance Review, 25(4), pp.73~90 (2020), 사람과세계경영학회[DOI]
  16. Dung, T. K., "Demand, employee satisfaction and the level of engagement with the organization", Master, pp.2005
  17. Eisenberger, R., "Perceived organizational support", Journal of Applied Psychology, 71(3), pp.500~507 (1986)[DOI]
  18. Elegido, J. M., "Does I t Make Sense to Be a Loyal Employee", Journal of Business Ethics, 116(3), pp.495~511 (2013)
  19. Esitti, B., "The impact of leader-member exchange on lodging employees' dynamic capacities : the mediating role of job satisfaction", Tourism and Hospitality Research, 20(2), pp.237~244 (2020)
  20. Esitti, B., "The impact of leader-member exchange on lodging employees' dynamic capacities : the mediating role of job satisfaction", Tourism and Hospitality Research, 20(2), pp.237~244 (2020)
  21. Fischer, R. F., "Organizational practices across cultures : An exploration in six cultural contexts", International Journal of Cross Cultural Management, 14(1), pp.105~125 (2014)[DOI]
  22. Flores-Zamora, J., "Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider", Journal of Retailing and Consumer Services, 39(1), pp.114~122 (2017)
  23. Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)[DOI]
  24. Frempong, L. N., "The Impact of Job Satisfaction on Employees' Loyalty and Commitment : A Comparative Study Among Some Selected Sectors in Ghana", European Journal of Business and Management, 10(12), pp.95~105 (2018)
  25. Galinsky, A. D., "Perspectivetaking : Decreasing stereotype expression, stereotype acces sibility, and in group favoritism", Journal of Personality and Social Psychology, 78(4), pp.708~724 (2000)[DOI]
  26. Gerbing, D. W., "An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment", Journal of Marketing Research, 25(2), pp.186~192 (1988)
  27. Gioi, L. T., "Research on the relationship between service quality, customer satisfaction and loyalty in the banking sector", Banking Magazine, 7, pp.10~17 (2012)
  28. Grover, S. L., "Who appreciates family-responsive human resource policies : The impact of family-friendly policies on the organizational attachment of parents and non-parents", Personnel Psychology, 48(2), pp.271~288 (1995)[DOI]
  29. Hair, J. F., "PLS-SEM : Indeed a Silver Bullet", Journal of Marketing Theory and Practice, 19(2), pp.139~152 (2011)[DOI]
  30. Henseler, J., "The Use of Partial Least Squares Path Modeling in International Marketing", Advance in International Marketing, 20(1), pp.277~319 (2009)[DOI]
  31. Hien, H. P., "Determinants of Job Satisfaction and Organizational Commitment of Employees Within the Telecommuting Environment in Vietnam", International Journal of Scientific & Engineering Research, 7(11), pp.1511~1520 (2016)[DOI]
  32. Holtzworth-Munroe, A., "Violent versus nonviolent husbands : Differences in attachment patterns, dependency, and jealousy", Journal of Family Psychology, 11(3), pp.314~333 (1997)[DOI]
  33. Ineson, E. M., "Employee loyalty in Hungarian hotels", International Journal of Hospitality Management, 32, pp.31~39 (2013)[DOI]
  34. Yunho JI, "A Moderated Mediation model of the Relationship between Participatory Decision-making and Team Performance in Hotel Industry", Global Business and Finance Review, 26(1), pp.41~52 (2021), 사람과세계경영학회[DOI]
  35. Kalhor, R., "Role of service quality, trust and loyalty in building patient-based brand equity : Modeling for public hospitals", International Journal of Healthcare Management, 14, pp.1389~1396 (2020)[DOI]
  36. Kelloway, E., "Transformational Leadership and Employee Psychological Well-Being : The Mediating Role of Employee Trust in Leadership", Work & Stress, 39(1), pp.39~55 (2012)[DOI]
  37. Keshavarz, Y., "Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty", International Journal of Tourism Cities, 4(2), pp.220~244 (2018)[DOI]
  38. Ko, Y. J., "Overtime work as the antecedent of employee satisfaction, firm productivity, and innovation", Journal of Organizational Behavior, 40(3), pp.282~295 (2019)[DOI]
  39. Kunisato, Y., "Effects of depression on reward-based decision making and variability of action in probabilistic learning", Journal of Behavior Therapy and Experimental Psychiatry, 43(4), pp.1088~1094 (2012)[DOI]
  40. Lai, P. C., "Factors That Influence the tourists' or Potential Tourists' Intention to Visit and the Contribution to the Corporate Social Responsibility Strategy for Eco-Tourism", International Journal of Tourism and Hospitality Management in the Digital Age(IJTHMDA), 3(2), pp.1~21 (2019)
  41. Lai, P. C., "Intention to use a drug reminder app : a case study of diabetics and high blood pressure patients", SAGE Research Methods Cases (2020)[DOI]
  42. Lai, P. C., "Handbook of Research on Social Impacts of E-Payment and Blockchain", pp.1~15 (2022), IGI Global
  43. Ledden, L., "The relationship between personal values and perceived value of education", Journal of Business Research, 60(9), pp.965~974 (2007)[DOI]
  44. Lee, D., "Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector", Service Business, 14(1), pp.47~72 (2020)
  45. Lee, S. M., "Healthcare wearable devices : an analysis of key factors for continuous use intention", Service Business, 14(4), pp.503~531 (2020)
  46. L iden, R. C., "Leader-member exchange theory : The past and potential for the future", Research in Personnel and Human Resources Management, 15, pp.47~119 (1997)
  47. Liden, R. C., "Servant leadership : Development of a multidimensional measure and multi-level assessment", The Leadership Quarterly, 19(2), pp.161~177 (2008)[DOI]
  48. 임지은, "The Effects of Emotional Intelligence on Job Satisfaction and Customer Orientation of Hotel Employees: Moderating Effect of Value Sharing", Global Business and Finance Review, 22(1), pp.80~90 (2017), 사람과세계경영학회[DOI]
  49. Liu, Y., "The effect of instructional leadership and distributed leadership on teacher self-efficacy and job satisfaction : mediating roles of supportive school culture and teacher collaboration", Educational Management Administration and Leadership, 49(3), pp.1~24 (2020)[DOI]
  50. Matzler, K., "The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty", Total Quality Management & Business Excellence, 17(10), pp.1261~1271 (2006)[DOI]
  51. Melian-Alzola, L., "Service quality in blood donation : satisfaction, trust, and loyalty", Service Business, 14(1), pp.101~129 (2020)[DOI]
  52. Michael, J., "The sense of commitment : A minimal approach", Frontiers in Psychology, 6 (2016)[DOI]
  53. Mufti, M., "Influence of leadership style on job satisfaction of NGO employee : the mediating role of psychological empowerment", Journal of Public Affairs, 20(1), pp.1~11 (2020)[DOI]
  54. Ngoc, C. N., "Statistical study of the economic patriotism measurement model of urban consumers in Vietnam", Doctor
  55. Paparoidamis, N. G., "The role of supplier performance in building customer trust and loyalty : a cross-country examination", Industrial Marketing Management, 78(4), pp.183~197 (2019)[DOI]
  56. Peabody, D., "Some determinants of factor structures from personality-trait descriptors", Journal of Personality and Social Psychology, 57(3), pp.552~567 (1989)[DOI]
  57. Potter, L., "The communicator as gardener", Communication World, 20, pp.14~17 (2003)
  58. Roberts, J. A., "Boss phubbing, trust, job satisfaction, and employee performance", Personality and Individual Differences, 155(10), pp.1~8 (2020)[DOI]
  59. Roehling, P. V., "The relationship between work-life policies and practices and employee loyalty : A life course perspective", Journal of Family and Economic Issues, 22(2), pp.141~170 (2001)[DOI]
  60. Settoon, R. P., "Social exchange in organizations : Perceived organizational support, leader-member exchange, and employee reciprocity", Journal of Applied Psychology, 81(3), pp.219~227 (1996)[DOI]
  61. Irene Hanna H. Sihombing, "The Role of Organizational Commitment Mediating Job Satisfaction and Work Motivation with Knowledge-Sharing Behavior in 4 Star Hotels in Badung Regency, Bali", Global Business and Finance Review, 22(3), pp.61~76 (2017), 사람과세계경영학회[DOI]
  62. Staples, D. S., "A self-efficacy theory explanation for the management of remote workers in virtual organizations", Organization Science, 10(6), pp.758~776 (1999)[DOI]
  63. Suharti, L., "The Effects of Organizational Culture and Leadership Style toward Employee Engagement and Their Impacts toward Employee Loyalty", World Review of Business Research, 2(5), pp.128~139 (2012)
  64. Suong, H. T., "Influence of emotional intelligence, intention to quit and job satisfaction on commitment employee engagement and loyalty in the retail industry in Ho Chi Minh City", Journal of Marketing and Finance Research, 63, pp.76~89 (2021)[DOI]
  65. Sutanto, H., "Organizational Culture and Employee Loyalty : Mediation Impact of Organizational Commitment", PalArch's Journal of Archaeology of Egypt, 2021, pp.18(1), 704~717
  66. Van-Dat Tran, "Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers", Global Business and Finance Review, 24(3), pp.29~42 (2019), 사람과세계경영학회[DOI]
  67. Tran, T. V., "Impacts and interactions of COVID-19 response involvement, health-related behaviours, health literacy on anxiety, depression and health-related quality of life among healthcare workers: a cross-sectional study", BMJ open, 10(12), pp.e041394~ (2020)
  68. "Market Outlook for Elderly Care Service in Vietnam. HCMC: The United Nations Population Fund and Vietnam Chamber of Commerce and Industry. Retrieved from Hospitals: new target for investors" (2021)[URL]
  69. Velasco, C., "Personal relevance is an important dimension for visceral reactivity in emotional imagery", Cognition and Emotion, 12(2), pp.231~242 (1998)[DOI]
  70. Wang, D. -S., "The effect of authentic leadership on employee trust and employee engagement", Social Behavior and Personality : An International Journal, 41(4), pp.613~624 (2013)[DOI]
  71. Wang, H., "Ethical leadership and loyalty to supervisor in China : the roles of interactional justice and collectivistic orientation", Journal of Business Ethics, 146(3), pp.529~543 (2017)[DOI]
  72. Wen, J., "Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction : A moderated mediation model", International Journal of Hospitality Management, 81(12), pp.120~130 (2019)[DOI]
  73. Winder, C. L., "Dependency of patients, psychotherapists' responses, and aspects of psychotherapy", Journal of Consulting Psychology, 26(2), pp.129~134 (1962)[DOI]
  74. Wu, M., "Developing a charismatic leadership model for Chinese organizations : the mediating role of loyalty to supervisors", The International Journal of Human Resource Management, 23(9), pp.4069~4084 (2012)[DOI]
  75. Xiong, K., "Employee Trust in Supervisors and Affective Commitment : The Moderating Role of Authentic Leadership", Psychological Report, 118(3), pp.829~848 (2016)[DOI]
  76. Yanartaş, Ö., "Depression and anxiety have unique contributions to somatic complaints in depression, irritable bowel syndrome and inflammatory bowel diseases", Psychiatry and Clinical Psychopharmacology, 29(4), pp.418~426 (2019)[DOI]
  77. Yang, S. -Y., "Relationships between depression, healthrelated behaviors, and internet addiction in female junior college students", PLoS ONE, 14(8) (2019)[DOI]

관련 논문AI추천

The Impact of Emotional Intelligence and Transformational Leadership on Organizational Culture and Employee Performance in the Banking Industry in VietnamNhan Le Thi Kim사람과세계경영학회 · Global Business and Finance Review2024 · 제29권 제4호Authentic Leadership, Organizational Culture, Competitive Advantages, and Firm Performance: Empirical Evidence from VietnamDuc H. Huynh, Quy T. Vo사람과세계경영학회 · Global Business and Finance Review2024 · 제29권 제8호Effects of Job Satisfaction on Organizational Commitment and Turnover Intention Among Vietnamese Employees in Foreign Direct Investment EnterprisesDO Thanh Quang, LUONG Thu Thuy, NGUYEN Cong Nghiep, NGUYEN Thi Van Khanh, TRAN Thi Phuong Diu한국유통과학회 · 유통과학연구2022 · 제20권 제10호The Impact of Value Inclination of SME Members on Organizational Citizenship Behavior: Focusing on the Role of Job Satisfaction and Perceived Organizational SupportHee-Sung KIM, Hoe-Chang Yang, In-Gi HONG한국유통과학회 · 산경연구논집2019 · 제10권 제7호서비스업 구성원의 조직 내 소통이 직무만족에 미치는 영향 - 조직신뢰의 매개효과 및 관계문화의 조절효과 -권상집, 김미정한국호텔리조트학회 · 호텔리조트연구2021 · 제20권 제6호Does Perceived Organizational Politics Mediate the Relationship between Job Satisfaction and Organizational Citizenship Behavior? Insights from BangladeshAWAL Md. Rabiul, ISLAM Mirajul, SAHA Amitav한국유통과학회 · Asian Journal of Business Environment2022 · 제12권 제4호

이 간행물의 다른 논문 (8건)

Toward Developing a National Customer Satisfaction Index in JordanIbrahim Mukattash, Dia Zeglatpp. 1-14Integrity, CEO Compensation, and Performance: Evidence from Public Enterprises in South Korea이호영, Moon-Kyung Cho, 윤인경pp. 15-34Financial Attitude, Trust, and ROSCAs' Member Commitment: Social Relations as Mediating FactorHusnurrosyidah, Ely Masykuroh, Siti Amarohpp. 35-49Ethical Consumption in the Digital Age: Analyzing Benefit Types, Temporal Distance, and Normative Factors for Gen ZMoosung Chung, Jay R. Fraser, Hongsik J. Cheonpp. 50-67Key Determinants of B udg et E xecution w ith the Political Market Approach: A Case Study of Korean Local GovernmentJunki Lee, Sungkyu Jang, 윤태섭pp. 85-101
원문 보기