Group Differences in Individual and Organizational Capabilities and Operational Performance in Implementing DX: Focusing on Nepalese SMEs
1
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
Purpose: The purpose of this study is to examine differences between excellent and following groups based on individual and organizational capabilities and operational performance, focusing on Nepalese SMEs. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using T-test analysis based on data collected from 154 (70.32%) responses in Nepal. Findings: From the T-test results showed a significant mean difference between excellent and following groups on change acceptance and technology acquisition on individual capabilities. In addition, the T-test results showed a significant mean difference between excellent and following groups on organizational infrastructure and organizational support, and operational performance showed the or a difference between the two groups. Research limitations/implications: The limitations of this study are the sample size and target respondents. The results of this study suggested practical insights for DX implementation for SMEs. Originality/value: The value of this study will be used as basic guidelines not only for companies that want to implement DX effectively but also for organizations that consider implementing DX.
Abstract
Purpose: The purpose of this study is to examine differences between excellent and following groups based on individual and organizational capabilities and operational performance, focusing on Nepalese SMEs. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using T-test analysis based on data collected from 154 (70.32%) responses in Nepal. Findings: From the T-test results showed a significant mean difference between excellent and following groups on change acceptance and technology acquisition on individual capabilities. In addition, the T-test results showed a significant mean difference between excellent and following groups on organizational infrastructure and organizational support, and operational performance showed the or a difference between the two groups. Research limitations/implications: The limitations of this study are the sample size and target respondents. The results of this study suggested practical insights for DX implementation for SMEs. Originality/value: The value of this study will be used as basic guidelines not only for companies that want to implement DX effectively but also for organizations that consider implementing DX.
참고문헌 (71)
- AlBar, A. W., "Factors affecting the adoption of information and communication technology in small and medium enterprises : A perspective from rural Saudi Arabia", Information Technology for Development, 25(4), pp.715~738 (2019)
- Al Nasrallah, W., "Determinants of the digitalization of accounting in an emerging market : The roles of organizational support and job relevance", Sustainability, 14(11), pp.6483~ (2022)[DOI]
- Araúj o, J., "A f ramework for social well-being and skills management at the workplace", International Journal of Information Management, 37(6), pp.718~725 (2017)
- "Asian Banker Association" (2019)[URL]
- Bärenfänger, R., "Proposing a capability perspective on digital business models", 2015 IEEE 17th Conference on Business Informatics, 1, pp.17~25 (2015)
- Chao, C. M., "Factors determining the behavioral intention to use mobile learning : An application and extension of the UTAUT model", Frontiers in Psychology, 10, pp.1~14 (2019)
- Chapagai, S., "Opportunities and challenges of e-commerce to customers: Comparative analysis of Nepal and Finland", Master, pp.2022
- Chatterjee, S., "Digital transformation and entrepreneurship process in SMEs of India : A moderating role of adoption of AI-CRM capability and strategic planning", Journal of Strategy and Management, 15(3), pp.416~433 (2022)
- Côté, K., "The relationship between presenteeism and job satisfaction : A mediated moderation model using work engagement and perceived organizational support", European Management Journal, 39(2), pp.270~278 (2021)
- "How do we connect ICT with digital transformation in development work?" (2022)[URL]
- Dixon, M. R., "Handbook of crisis intervention and developmental disabilities", pp.7~26 (2013), Springer
- Drosos, D., "Managing change and managerial innovation towards employees' satisfaction at workplace", TEM Journal, 10(2), pp.597~606 (2021)
- Ngoc-Hong Duong, "Relationship of Social Sustainability, Operational Performance and Economic Performance in Sustainable Supply Chain Management", Global Business and Finance Review, 27(4), pp.46~64 (2022), 사람과세계경영학회[DOI]
- Durrani, T. S., "Managing the technology acquisition process", Technovation, 18(8-9), pp.523~587 (1998)
- Fitzgerald, M., "Embracing digital technology : A new strategic imperative", MIT Sloan Management Review, 55(2), pp.1~14 (2014)
- Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Galeazzo, A., "The organizational infrastructure of continuous improvement-an empirical analysis", Operations Management Research, 10(1), pp.33~46 (2017)
- Garzoni, A., "Fostering digital transformation of SMEs : A four levels approach", Management Decision, 58(8), pp.1543~1562 (2020)
- Goldfarb, A., "Digital economics", Journal of Economic Literature, 57(1), pp.3~43 (2019)
- Grant, R. M., "Toward a knowledge-based theory of the firm", Strategic Management Journal, 17(S2), pp.109~122 (1996)
- Gupta, S., "Organizational barriers to digital transformation", Master, pp.2018
- Guzmán-Ortiz, C., "Impact of digital transformation on the individual job performance of insurance companies in Peru", International Journal of Data and Network Science, 4(4), pp.337~346 (2020)
- Hansen, A. M., "Rapid adaptation in digital transformation : A participatory process for engaging IS and business leaders", MIS Quarterly Executive, 10(4), pp.175~185 (2011)
- Heikkilä, J., "From supply to demand chain management : Efficiency and customer satisfaction", Journal of Operations Management, 20(6), pp.747~767 (2002)
- Hwang, I., "Do an organization's digital transformation and employees' digital competence catalyze the use of telepresence?", Sustainability, 14(14), pp.8604~ (2022)
- 장명희, "해상운송분야의 디지털 전환 성공요인에 대한 우선순위 평가에 관한 연구", 한국항만경제학회지, 37(4), pp.103~126 (2021), 한국항만경제학회
- Karimi, J., "The role of dynamic capabilities in responding to digital disruption : A factorbased study of the newspaper industry", Journal of Management Information Systems, 32(1), pp.39~81 (2015)
- Kharel, P., "SMEs in Nepal : Examining Constraints on Exporting", Enhancing SME Participation in Global Value Chains, 367 (2021)
- Kitsios, F., "Digital transformation and strategy in the banking sector:Evaluating the acceptance rate of e-services", Journal of Open Innovation: Technology, Market, and Complexity, 7(3), pp.204~ (2021)
- Kozanoglu, D. C., "Understanding the role of employees in digital transformation : Conceptualization of digital literacy of employees as a multi-dimensional organizational affordance", Journal of Enterprise Information Management, 34(6), pp.1649~1672 (2020)
- Kraus, S., "Digital transformation : An overview of the current state of the art of research", Sage Open, 11(3), pp.1~15 (2021)[DOI]
- Lane, M. S., "The ambiguity tolerance interface : A modified social cognitive model for leading under uncertainty", Journal of Leadership & Organizational Studies, 10(3), pp.69~81 (2004)
- Lee, D., "The effect of organizational support on ERP implementation", Industrial Management & Data Systems, 110(2), pp.269~283 (2010)
- Lee, S. M., "Opportunities and challenges for contactless healthcare services in the post-COVID-19Era", Technological Forecasting and Social Change, 167, pp.120712~ (2021)[DOI]
- Lee, S., "Supply chain innovation and organizational performance in the health care industry", International Journal of Operations &Production Management, 31(11), pp.1193~1214 (2011)
- Lewis, J. R., "Comparison of Four TAM Item Formats : Effect of Response Option Labels and Order", Journal of Usability Studies, 14(4), pp.224~236 (2019)
- Llopis-Albert, C., "Impact of digital transformation on the automotive industry", Technological Forecasting and Social Change, 162, pp.120343~ (2021)[DOI]
- Lokuge, S., "Organizational readiness for digital innovation : Development and empirical calibration of a construct", Information &Management, 56(3), pp.445~461 (2019)
- Mahmood, F., "Digital organizational transformation issues, challenges and impact : A systematic literature review of a decade", Abasyn University Journal of Social Sciences, 12(2), pp.231~249 (2019)
- Maldague, X., "Information and communication technologies in engineering education", MATEC Web of Conferences, pp.79~ (2016)
- Manggat, I., "The impact of infrastructure development on rural communities : A literature review", Sciences, 8(1), pp.637~648 (2018)
- Marasini Durga Prasad, "Integrating Digital Transformation and Servitization into Digital Servitization: A Case Study on Domino's", Global Business and Finance Review, 27(5), pp.1~16 (2022), 사람과세계경영학회[DOI]
- Matarazzo, M., "Digital transformation and customer value creation in Made in Italy SMEs : A dynamic capabilities perspective", Journal of Business Research, 123, pp.642~656 (2021)
- Matt, C., "Digital transformation strategies", Business & Information Systems Engineering, 57(5), pp.339~343 (2015)
- "Unlocking success in digital transformations" (2018)[URL]
- Mićić, L., "Digital transformation and its influence on GDP", ECONOMICS-Innovative and Economic Research, 5(2), pp.135~147 (2017)
- Mirković, V., "Key characteristics of organizational structure that supports digital transformation", 24th International Scientific Symposium, Strategic Management and Decision Support Systems in Strategic Management, 2019, pp.255~261 (2019)
- Morozov, M., "Innovative training in digital transformation", International Conference on Economics, Management and Technologies 2020 (ICEMT 2020), pp.499~504 (2020), Atlantis Press
- Mortara, L., "Technology acquisitions:A guided approach to technology acquisition and protection decisions" (2012), Institute for Manufacturing, University of Cambridge
- Muehlburger, M., "A framework of factors enabling digital transformation", Twenty-fifth Americas Conference on Information Systems, pp.1~10 (2019)
- Nunnally, "Psychometric Theory", pp.327~404 (1978), McGrae-Hill
- Ong, J. I. G., "Sustainability issues for social enterprises : An examination of economic, community, and financial performance factors", Third Sector Review, 27(2), pp.53~66 (2021)
- Osmundsen, K., "Digital transformation : Drivers, success factors, and implications", Mediterranean Conference on Information Systems (MCIS) Proceedings, 37, pp.1~15 (2018)
- Panel, I. L., "Digital transformation : A framework for ICT literacy", Educational Testing Service, 1(2), pp.1~53 (2002)
- Pirola, F., "Digital readiness assessment of Italian SMEs : A case-study research", Journal of Manufacturing Technology Management, 31(5), pp.1045~1083 (2019)
- Ranft, A. L., "Acquiring new knowledge : The role of retaining human capital in acquisitions of high-tech firms", The Journal of High Technology Management Research, 11(2), pp.295~319 (2000)
- Reuber, A. R., "The influence of the management team's international experience on the internationalization behaviors of SMEs", Journal of International Business Studies, 28(4), pp.807~825 (1997)
- Rha, J. S., "Research trends in digital transformation in the service sector : A review based on network text analysis", Service Business, 16(1), pp.77~98 (2022)
- Schwarzmüller, T., "How does the digital transformation affect organizations? Key themes of change in work design and leadership", Management Revue, 29(2), pp.114~138 (2018)
- Scuotto, V., "Women entrepreneurs and strategic decision making in the global economy", pp.120~143 (2019), IGI Global
- Sebastian, I. M., "How big old companies navigate digital transformation", MIS Quarterly Executive, 16(3), pp.197~213 (2017)
- Solberg, E., "Digital mindsets : Recognizing and leveraging individual beliefs for digital transformation", California Management Review, 62(4), pp.105~124 (2020)
- Spanos, Y. E., "Understanding organizational capabilities : Towards a conceptual framework", Journal of Knowledge Management, 8(3), pp.31~43 (2004)
- Trenerry, B., "Preparing workplaces for digital transformation : An integrative review and framework of multi-level factors", Frontiers in Psychology, 12, pp.620766~ (2021)[DOI]
- "How to navigate the people side of digital transformation?" (2021)[URL]
- Westerman, G., "The nine elements of digital transformation", MIT Sloan Management Review, 55(3), pp.1~6 (2014)
- Winasis, S., "Digital transformation in the Indonesian banking industry: Impact on employee engagement", International Journal of Innovation, Creativity and Change, 12(4), pp.528~543 (2020)
- Yu, P., "Impact of Digital Transformation on the Development of New Business Models and Consumer Experience", pp.97~128 (2022), IGI Global
- Zanni, S., "Using enterprise social platforms in the innovation process", European Conference on Knowledge Management, 2020, pp.975~981 (2020)
- Zhai, H., "Does digital transformation enhance a firm's performance? Evidence from China", Technology in Society, 68, pp.101841~ (2022)[DOI]
- Zhang, X., "Research on successful factors and influencing mechanism of the digital transformation in SMEs", Sustainability, 14(5), pp.2549~ (2022)[DOI]
