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금융권 종업원의 마키아벨리즘과 비윤리적 친조직 행동 : 도덕적 이탈의 매개효과 및 조직동일시의 조절효과

Machiavellianism and Unethical Pro-Organizational Behavior of Financial Sector Employees : The Mediating Effect of Moral Disengagement and the Moderating Effect of Organizational Identification

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주제분류경영학

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본 연구는 비윤리적 친조직 행동의 행동 유형인 작위적 행동과 부작위적 행동의 실질적 발생 가능성이큰 금융권 종업원을 대상으로 한 실증연구가 미진하다는 점에 주목하였다. 특히 타인의 이익은 도외시하고 사적 이익만 앞세우는 개인의 부정적 기질인 마키아벨리즘을 비윤리적 친조직 행동의 대표적 선행요인으로 설정하였다. 또한 이런 관계를 연결하는 개인적 내적 심리적 변화로서 도덕적 이탈을 매개변수로선정하였다. 마지막으로 조직유효성에 있어 긍정적 영향 요인으로 연구되어 조직에서 장려되어 온 조직동일시가 도덕적 이탈과 비윤리적 친조직 행동 간 관계를 강화할 수도 있다는 기존문헌을 바탕으로 조직동일시의 조절효과를 분석하고자 하였다. 본 연구를 위해 국내 은행에서 영업 직무에 종사하는 팀장·부지점장급 이하 직원을 대상으로 600부를 배포하여 483부를 회수하고(회수율 80.5%) 비영업점 및 불성실 응답을 제외한 438부를 분석하였다. 가설검증을 위해 직접효과는 위계적 회귀분석을 실시하고, 매개 및 조절효과 분석은 Hayes의 PROCESS Macro분석을 활용하였다. 분석결과, 첫째, 개인특성요인인 마키아벨리즘은 비윤리적 친조직 행동에 유의한 정(+)의 영향을 미쳤다. 둘째, 도덕적 이탈은 마키아벨리즘과 비윤리적 친조직 행동 간 관계를 유의하게 매개하였다. 셋째, 도덕적 이탈과 비윤리적 친조직 행동 간 정(+)의관계를 조직동일시가 역 U자형으로 비선형적 조절을 하였다. 결론에는 연구의 요약, 이론적, 실무적 시사점을 제시하였다.

Abstract

This study paid attention to the lack of Unethical Pro-organizational Behvaiour(UPB) research on financial sector employees who have a high probability of actual occurrence of UPB, such as act of commission and act of omission. As a representative antecedent for UPB, machiavellianism was considered. As a mediator, moral disengagement was related to a personal internal psychological change that linked between machiavallianism and UPB. This study also examined the moderating role of organizational identification in order for testing a controversial debate on positive/negative influence of organizational identification on organizational effectiveness. In doing this empirical test, 483 questionnaires were collected (respondent rate 80.5%), and 438 copies were used to analyze. The study tested the direct effect by using an hierarchical regression analysis and the mediation and moderation effects by Hayes' PROCESS Macro analysis. The findings were as followed. First, machiavellianism had a significantly positive effect on UPB. Second, moral disengagement significantly mediated the relationship between machiavellianism and UPB. Third, the relationship of positive between moral disengagement and UPB was non-linearly adjusted in the form of an inverted U-shaped of organizational identification. In conclusion, the summary, theoretical and practical implications were discussed.

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