여행업 지식경영 프로세스간의 관계 연구
A Study on the Relations Between the Knowledge Management Process for Travel Agency
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The purpose of this study was to suggest ways to improve the management performance by analyzing the relationship between knowledge management process for travel agency. In this study was tried to differentiate with previous studies by knowledge utilization process has demonstrated the impact on the management performance. Data was collected from 180 employees of 6 large general travel agency and a total of 167 responses were used for the analysis. As the result of hypothesis test, knowledge sharing has significant effect on knowledge creation and knowledge utilization. Knowledge creation has significant effect on knowledge utilization. Also knowledge utilization process have a meaningful effects on management performance. Therefore, between processes of knowledge sharing, creation, and utilization, there are significant effects each other. When new knowledge and know-how are created through shared knowledge, if they are appropriately used in the work, it will have positive influence on travel management performance.
Abstract
The purpose of this study was to suggest ways to improve the management performance by analyzing the relationship between knowledge management process for travel agency. In this study was tried to differentiate with previous studies by knowledge utilization process has demonstrated the impact on the management performance. Data was collected from 180 employees of 6 large general travel agency and a total of 167 responses were used for the analysis. As the result of hypothesis test, knowledge sharing has significant effect on knowledge creation and knowledge utilization. Knowledge creation has significant effect on knowledge utilization. Also knowledge utilization process have a meaningful effects on management performance. Therefore, between processes of knowledge sharing, creation, and utilization, there are significant effects each other. When new knowledge and know-how are created through shared knowledge, if they are appropriately used in the work, it will have positive influence on travel management performance.
참고문헌 (27)
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