본문 바로가기
KERD
논문KCI 등재

호텔기업 구성원의 경력정체, 조직경력개발지원, 주관적 경력성공, 이직의도 간의 구조적 관계에 관한 연구

Structural Relationship between Career Plateau, Organizational Career Development Support, Subject Career Success, and Turnover Intention of Hotel Enterprise Employees

0

조회

0

다운로드

14

인용

0

참고문헌

키워드

주제분류관광학

초록

The purpose of this study is test to the structural relationships of career plateau and organizational career development support, subject career success, turnover intention in the hotel industry. To accomplish the goals, a field survey was conducted on the employees' of deluxe hotels in the Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS (12.0) and AMOS (6.0). The results of this study could be summarized as follows; First, the career plateau(structural, content) have a positively affect on the level of hotel organizational career development support. Second, the career plateau(structural, content) have a negatively affects the level of hotel employees' subject career success. Third, the career plateau(structural, content) have a positively affect on the level of hotel employees' turnover intention. Fourth, the organizational career development support have a positively affect on the level of hotel employees' subject career success. Fifth, the organizational career development support have a negatively affects the level of hotel employees' turnover intention. In the last chapter, the paper concludes with discussions and the managerial implications for effective personnel policies.

Abstract

The purpose of this study is test to the structural relationships of career plateau and organizational career development support, subject career success, turnover intention in the hotel industry. To accomplish the goals, a field survey was conducted on the employees' of deluxe hotels in the Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS (12.0) and AMOS (6.0). The results of this study could be summarized as follows; First, the career plateau(structural, content) have a positively affect on the level of hotel organizational career development support. Second, the career plateau(structural, content) have a negatively affects the level of hotel employees' subject career success. Third, the career plateau(structural, content) have a positively affect on the level of hotel employees' turnover intention. Fourth, the organizational career development support have a positively affect on the level of hotel employees' subject career success. Fifth, the organizational career development support have a negatively affects the level of hotel employees' turnover intention. In the last chapter, the paper concludes with discussions and the managerial implications for effective personnel policies.

참고문헌 (60)

  1. 고정아, "종합병원 간호사의 경력정체, 경력계획, 사회적 지원과 이직의도와의 관계", 간호행정학회지, 24(1), pp.97~106 (2018), 간호행정학회[DOI]
  2. 공석길, "호텔 조리사의 경력 정체가 직무 만족과 직무 성과에 미치는 영향", 호텔리조트연구, 14(4), pp.125~143 (2015), 한국호텔리조트학회
  3. 김민주, "경력정체가 항공사 객실승무원의 태도에 미치는 영향 -개인-조직 적합성, 개인-직무 적합성, 개인-팀 적합성의조절 효과-", 호텔리조트연구, 13(3), pp.173~192 (2014), 한국호텔리조트학회
  4. 김지영, "법률비서의 경력정체가 조직효과성에 미치는 영향과 사회적 지원의 조절효과에 관한 연구: A로펌을 중심으로", 비서·사무경영연구, 27(2), pp.103~128 (2018), 한국비서학회[DOI]
  5. 노나영, "객실승무원의 회사에 대한 자부심을 형성하는 요인과 이직의도에 관한 연구", 호텔경영학연구, 27(4), pp.71~86 (2018), 한국호텔외식관광경영학회[DOI]
  6. 노병국, "호텔기업에서 조리사의 직무특성과 경력정체 지각에 의한 직무착근도와 직무태도가 이직의도에 미치는 영향", 박사, pp.2018
  7. 문재승, "경력관리행동, 조직경력개발지원 및 경력성과가 조직몰입에 미치는 영향", 경영교육연구, 27(5), pp.431~457 (2012), 한국경영교육학회
  8. 박혜영, "항공사 객실승무원의 프로틴 경력태도가 주관적 경력성공에 미치는 영향 -경력몰입의 매개효과를 중심으로-", 한국항공경영학회지, 13(1), pp.3~23 (2015), 한국항공경영학회
  9. 백주현, "대기업 사무직 근로자의 경력정체와 경력개발지원인식이 경력적응성을 매개하여 주관적 경력성공에 미치는 영향", 박사, pp.2017
  10. 서동희, "경력정체, 심리적 계약위반, 서열관계 스트레스에 따른 항공사 경력직객실승무원의 이직의도를 완화시켜주는 긍정심리자본의 효과 연구", 한국항공경영학회지, 15(1), pp.19~42 (2017), 한국항공경영학회
  11. 송기륭, "경력정체와 몰입 간 관련성 연구", 조직과 인사관리연구, 41(4), pp.135~161 (2017), 한국인사관리학회[DOI]
  12. 신수림, "산업체 종사자의 주관적 경력성공과 고용안정성, 조직경력관리지원, 프로틴 경력태도, 프로틴 경력관리행동의 인과적 관계", 박사, 농산업교육과, pp.2014
  13. 신수진, "대기업 사무직 근로자의 주관적 경력성공과 지속학습활동, 경력정체성 및 경력적응성, 프로티언 경력지향성간의 구조적 관계", 박사, pp.2016
  14. 신현영, "미용업 종사자의 경력정체가 조직유효성과 직무태도에 미치는 영향", 박사, pp.2016
  15. 이덕원, "리조트 직원이 지각한 직무환경 불만이 직무열의와 이직의도에 미치는 영향", 호텔리조트연구, 18(3), pp.59~75 (2019), 한국호텔리조트학회
  16. 이미정, "외식서비스기업종사원의 경력정체가 이직의도에 미치는 영향: 조직경력개발지원의 조절효과", 서비스 연구, 6(2), pp.117~131 (2016), 서비스사이언스학회[DOI]
  17. 이상훈, "내용적 경력정체와 구조적 경력정체의 선행요인과 직무반응에 대한 실증연구 - 국내 철강업계의 사례를 중심으로 -", 지역산업연구, 40(1), pp.153~181 (2017), 산업경영연구소
  18. 이윤수, "중국 현채인의 경력개발지원인식이 이직의도에 미치는 영향: 상사의 국적에 따른 다집단 분석", HRD연구, 17(1), pp.111~131 (2015), 한국인력개발학회[DOI]
  19. 이준혁, "호텔의 경력관리가 종사원의 경력역량, 경력성공 및 기업성과에 미치는 영향: 부산지역 특1급호텔을 중심으로", 호텔관광연구, 14(4), pp.96~111 (2012), 한국호텔관광학회
  20. 장혁래, "호텔조리종사원의 직무요구-자원(JD-R)이 직무열의, 직무탈진 및 이직의도에 미치는 영향", 호텔리조트연구, 15(3), pp.81~101 (2016), 한국호텔리조트학회
  21. 전창욱, "경력정체가 조직몰입과 직무스트레스에 미치는 영향: 다국적기업 조직 구성원을 대상으로", 예술인문사회 융합 멀티미디어 논문지, 8(2), pp.141~148 (2018), 사단법인 인문사회과학기술융합학회[DOI]
  22. 정진혁, "특1급 호텔 비정규직 종사원의 직무환경이 경력몰입 및 조직몰입과 이직의도에 미치는 영향 : 자기효능감의 조절효과", 호텔경영학연구, 27(8), pp.1~20 (2018), 한국호텔외식관광경영학회[DOI]
  23. 조선배, "불량고객행동이 접점종사원의 부정적 감정반응과 이직의도에미치는 영향 : 조직지원의 역할을 중심으로", 호텔경영학연구, 26(4), pp.71~85 (2017), 한국호텔외식관광경영학회[DOI]
  24. 최석봉, "주관적 경력성공이 적응행동에 미치는 영향: 일반적 자기효능감의 매개효과", 산업경제연구, 25(4), pp.2721~2749 (2012), 한국산업경제학회[DOI]
  25. 채신석, "긍정심리자본이 직무열의와 조직유효성에 미치는 영향 - 서울시내 특1급 호텔 식음료부서를 중심으로 -", 호텔리조트연구, 16(1), pp.29~52 (2017), 한국호텔리조트학회
  26. 팽박, "중국 현지 채용인의 이직의도와 상사의 변혁적 리더십, 경력개발지원 및 조직몰입의 관계: 중국 진출 한국 대기업을 중심으로", 국제경영리뷰, 22(4), pp.67~93 (2018), 한국국제경영관리학회[DOI]
  27. 하종철, "경력정체지각이 주관적 경력성공에 미치는 영향 : 지방공기업 여성직원 관점", 박사, pp.2019
  28. 홍은선, "경력정체 관련 국내·외 연구동향 비교분석", 농업교육과 인적자원개발, 46(1), pp.103~129 (2014), 한국농·산업교육학회[DOI]
  29. Amin, S., "Spousal Support and Subjective Career Success, the Role of Work-Family Balance and Career Commitment as Mediator", Journal Pengurusan, 50(1), pp.133~142 (2017)
  30. Azman, I., "Perceived Career Development Support in Workplace Career Programme", Economic Annals, 59(201), pp.157~175 (2014)
  31. Badiane, K., "A Study on Career Plateauing, Organizational Commitment and Organizational Citizenship Behavior of Taiwan-Based Expatriates : A Holistic Approach to International", International Journal of Human Resource Studies, 6(2), pp.134~166 (2016)
  32. Baoguo, X., "Hierarchical Pateau and Turnover of Eployees at the Creer Establishment Stage Examining Mediation and Moderation Effects", Career Development International, 21(5), pp.518~533 (2016)
  33. Carole, D., "Career Plateauing, Job Satisfaction and Commitment", Public Organiz Rev, pp.335~351 (2015)
  34. Chan, S. H. J., "The Mediating Effects of Job Satisfaction and Organizational Commitment on Turnover Intention, in the Relationships Between Pay Satisfaction and Work : Family Conflict of Casino Employees", Journal of Quality Assurance in Hospitality and Tourism, 20(2), pp.206~229 (2019)
  35. Chang, C. L. H., "Career Anchors and Disturbances in Job Turnover Intentions, A Case Study of IT Professionals in Taiwan", Information & Management, 49(1), pp.309~319 (2012)
  36. Obstacles or Benefits, Interactive Effects of Role Ambiguity and Organizational Citizenship Behavior on Career Success(Working Paper), "Chiu, W. L.", ~ (2015)
  37. Colakoglu, S. N., "The Impact of Career Boundarylessness on Subjective Career Success, The Role of Career Competencies, Career Autonomy, and Career Insecurity", Journal of Vocational Behavior, 79(1), pp.47~59 (2011)
  38. Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
  39. Gerli, F., "Boundaryless Career and Career Success, The Impact of Emotional and Social Competencies", Frontiers in Psychology, 6(4), pp.1~17 (2015)
  40. Godard, C. D., "Career Plateauing, Job Satisfaction and Commitment of Scholars in French Universities", Public Organization Review, 15(3), pp.335~351 (2015)
  41. Godshalk, V. M., "External and Internal Reasons for Career Plateauing : Relationships with Work Outcomes", Group & Organization Management, 40(4), pp.529~559 (2015)
  42. Hair, J. F Jr., "Multivariate Data Analysis" (2006), Pearson International Edition, Inc
  43. Hurst, C. S., "The Economic Empowerment of Women:A Global Perspective" (2012), Informing Science Press
  44. Ismail, A., "Perceived Career Development Support in Workplace Career Programme", Economic Annals, 59(201), pp.157~175 (2014)
  45. Lapalme, M. E., "The Relationship Between Career Plateauing, Employee Commitment and Psychological Distress, The Role of Organization and Supervisor Support", Journal of Human Resource Management, 20(5), pp.1132~1145 (2009)
  46. Lee, C., "Empirical Study on The Influence Among Corporate Sponsorship, Organizational Commitment, Organizational Cohesiveness, Turnover Intention", Journal of Management and Sustainability, 2(2), pp.43~53 (2012)
  47. Li, J., "Hotel Employee's Artificial Intelligence and Robotics Awareness and Its Impact on Turnover Intention : The Moderating Roles of Perceived Organizational Support and Competitive Psychological Climate", Tourism Management, 73(1), pp.172~181 (2019)
  48. Li, Z. M., "An Empirical Study on Influencing Factors of Career Plateau of Knowledge Workers, The Moderating Effects of locus of control", Soft Science, 26(12), pp.93~98 (2012)
  49. Moon, J. S., "The Impact of Career Management on Organizational Commitment and The Mediating Role of Subjective Career Success : The Case of Korean Employees", Journal of Career Development, 44(3), pp.191~208 (2017)
  50. Mustapha, M., "Perceived Performance Appraisal Effectiveness, Career Commitment and Turnover Intention of Knowledge Workers", International Journal of Business and Social Science, 3(19), pp.157~165 (2012)
  51. Ng, T. W., "Subjective Career Success, A Meta-Analytic Review", Journal of Vocational Behavior, 85(2), pp.169~179 (2014)
  52. Pan, J., "How Do Employees Construe Their Career Success, An Improved Measure of Subjective Career Success", International Journal of Selection and Assessment, 23(1), pp.45~58 (2015)
  53. Ramsawami, A., "Expatriation and Career Success, A Human Capital Perspective", Human Relations, 77(10), pp.1~29 (2016)
  54. Shakila Devi, A. R., "Career Plateau of Employees and Its Causes, International Journal of Advanced Research in Science", Engineering and Technology, 4(3), pp.3589~3592 (2017)
  55. 신수림, "산업체 종사자의 주관적 경력성공과 고용안정성, 조직경력관리지원, 프로틴 경력태도, 프로틴 경력관리행동의 인과적 관계", 농업교육과 인적자원개발, 46(2), pp.183~213 (2014), 한국농·산업교육학회[DOI]
  56. Spurk, D., "Fostering Networking Behavior, Career Planning and Optimism, and Subjective Career Success, An Intervention Study", Journal of Vocational Behavior, 87(1), pp.134~144 (2015)
  57. Wen, Y., "Career Plateau and Turnover Intention in Chinese Employees, Career Anchor as Moderator", Social Behavior and Personality, 43(5), pp.757~766 (2015)
  58. Wickramasinghe, V., "Impact of Career Plateau and Supervisory Support on Career Satisfaction, A Study in Offshore Outsourced IT Firms in Sri Lanka", Career Development International, 15(6), pp.544~561 (2010)
  59. Xie, B., "Does Double Plateau Always Lead to Turnover Intention? Evidence from China with Indigenous Career Plateau Scale", Journal of Career Development, 42(6), pp.540~553 (2015)
  60. Yang, W. N., "That's not What I Signed up For. A Longitudinal Investigation of The Impact of Unmet Expectation and Age in The Relation Between Career Plateau and Job Attitudes", Journal of Vocational Behavior, 107(1), pp.71~85 (2018)

관련 논문AI추천

이 간행물의 다른 논문 (29건)