창업보육 수요자 관점에서의 창업보육매니저가 갖추어야할 핵심역량에 관한 연구

Abstract

The purpose of the present paper is to explore the essential capabilities needed by business incubation managers that were evaluated from the viewpoint of the entrepreneurs who are housed in the business incubators as consumers of the business start-up policy. In this context, the core capability that is required of a business incubation manager to nurture the start-up business shall be defined and the significance of the elements for such capability shall be researched in this paper. For this purpose, previous studies were reviewed to search for the core capabilities required by the managers and such capabilities were then classified and modified according to their intrinsic attributes by using FGI (Focus Group Interview) method. Based on this, we conducted a questionnaire survey to the tenants who are admitted to the incubation centers to find the core competencies required for incubation managers. As a major criterion for evaluating the core competencies of incubation managers, their capabilities are classified into the one to manage incubation and another to support the tenants for commercialization. As a sub-criterion for incubation management, capabilities are further divided into the one to manage the project in a managerial and administrative way. As a sub-criterion to support the tenants for commercialization, on the other hand, capabilities are also categorized into the ones to assist the tenants for technical development, financial management, marketing and human resources control. From the study, it was revealed that, among the core competencies that managers should have for assisting start-up enterprises, competency to develop the business support programs is considered to be the most important factor in promoting the business incubation project. Whereas, communication with the in-house enterprises is believed to be the key factor in managing the business incubation project. On the other hand, R&D capacity turned out to top the list in terms of technology development support capacity under the supporting business of inhouse enterprises, and policy fund utilization method was evaluated as the most important capacity for financing support capability. In case of financial management support capability, the establishment of the fund operation plan was evaluated as important while, in terms of marketing support capability, the business feasibility analysis was evaluated as important, and the HR development knowledge was regarded as the most important capability in the HR management area. Since, however, such results are not statistically significant, it is evaluated as inadequate to be used to define the core competency of incubation manager. The role of incubation manager is significant since he/she is expected to support the enterprises by mobilizing various resources in order to help start-up enterprisers overcome the uncertain external environments and reach stable business stage right from the beginning process. In the present study, managers' core competencies are evaluated from the point of view of the tenant who is a consumer of services at the same time. In this sense, the managers who are engaged in business incubation project should perform self – development in line with the needs of the enterprises.