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직무특성요인, 창의적 직무몰입, 발언행동 간의 관계

The realationships among job chareateristics, creative work involvement, and voice behavior

김찬중|송준화
한국창업학회|2022.01|한국창업학회지 (Journal of the Korean Entrepreneurship Socieity)|제17권 제1호|pp. 115-137|DOI 10.24878/tkes.2022.17.1.115

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참고문헌

키워드

직무특성job autonomyjob characteristics직무 전문성발언행동voice behavior직무 자율성창의적 직무몰입직무 중요성job expertisejob significancecreative work involvement

초록

오늘날 초경쟁 글로벌 시장의 도래에 따라 효율적인 무형자원의 이용은 조직 생존을 위해 그 중요성이 날로 증대되고 있다. 특히 날로 복잡해지고 있는 경영환경과 불확실성의 증가 등 시대적 변화의 요구에 대응하고, 기업의 문제 해결을 위해 창의적인 조직과 종업원들의 창의적 태도와 행동 능력이 날로 증대되고 있는 현실이다. 또한, 창의적 인재 확보 경쟁의 시대라고 봐도 무방할 정도로 기업들의 창의적 인재 확보에 각 기업들은 열을 올리고 있는 실정이며, 더욱이 근로자 개개인이 담당해야 하는 업무범위가 넓은 신생 창업(start-up) 또는 벤처 기업들의 경우엔 이런 창의적 역량이 더욱 중요시 될 것으로 보인다. 이에 조직행동 분야의 대표적인 태도변수인 직무몰입의 개념에 근래 활발히 연구되고 있는 창의성의 개념이 더해져, 종업원이 창의성을 바탕으로 직무활동을 수행하는 과정을 의미하는 창의적 직무몰입의 개념이 새로이 부각되고 있다. 이에 본 연구의 목적은 첫째, 기존의 직무몰입과는 차별적으로 창의성의 개념이 더해진 창의적 직무몰입과 직무특성인 직무자율성, 직무전문성, 직무중요성 간의 관계성을 확인한다. 둘째, 발언행동을 증가시켜 조직의 생산성을 향상시킬 수 있는 창의적 직무몰입의 영향을 확인한다. 셋째, 직무특성과 발언행동 간의 관계에서 창의적 직무몰입의 매개역할을 확인한다. 이러한 연구 목적을 달성하기 위해 국내 142개 기업에서 161명의 상사와 548명의 부하직원으로 구성된 548부의 설문자료를 최종분석에 활용하였다. 분석결과 직무특성은 창의적 직무몰입에 정(+)적인 영향을 미치는 것으로 나타났다. 나아가 창의적 직무몰입은 발언행동에 정(+)적인 영향을 미치는 것으로 확인되었다. 그리고 직무특성과 발언행동 사이에서 창의적 직무몰입의 매개효과를 확인하였다. 이러한 연구결과를 토대로 직무특성요인에 따른 창의적 직무몰입과 발언행동에 관한 이론적, 실무적 시사점을 논의하였다.

Abstract

Today's hyper-competitive global market, efficient use of intangible resources is increasing in importance for organizational survival. In particular, in response to the demands of changes in the times, such as the increasingly complex business environment and the increase of uncertainty, creative organizations and employees' demands for creative actions and capabilities are increasing day by day to solve fundamental problems of companies. Also, it can be called that it is an age of competition to secure creative employee, so companies are heating up to hire creative emplyee. Additionally this is more important to start-up, and venture that just started. Accordingly, a new concept of creative work involvement, which means the process of employee performing job activities based on creativity, is presented to have the concept of creativity, which has been actively studied in recent years, is added to the concept of job involvement, which is a classic research variable in the field of organizational behavior. Therefore, the purpose of this study is to first identify the relationship between creative work involvement and job characteristics. Second, we confirm the influence of creative work involvement to voice behavior. Third, it examines the mediating role of creative work involvement in the relationship between job characteristics and voice behavior. The result of this study, job characteristics were found to have a positive effect on creative work involvement. Furthermore, it was confirmed that creative work involvement has a positive effect on voice behavior. And the mediating effect of creative work involvement was confirmed between job characteristics and voice behavior.

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