중소병원 간호사의 조직시민행동 관련요인
Factors associated with the organizational citizenship behavior of nurses in small- and medium-sized hospitals
0
조회
0
다운로드
6
인용
0
참고문헌
키워드
초록
Purpose: This study aimed to determine the levels of burnout, self-efficacy, intention to stay, and organizational citizenship behavior (OCB) among nurses in small- and medium-sized hospitals, and factors related to nurses' OCB. Methods: A targeted sampling method was adopted, whereby 185 clinical nurses employed at 1 of 4 hospitals were enrolled in the study. OCB was measured with a tool developed by Podsaoff et al. Associated factors, including nurses' general characteristics, burnout, self-efficacy, and intention to stay, were measured using a structured survey. Data were analyzed by frequencies, t-test, ANOVA, Duncan’s multiple test, Pearson Correlation Coefficient and multiple stepwise regression. Results: Levels of OCB in nurses was on average 3.52 on a scale of 1 to 5, exhibiting a positive correlation with self-efficacy and intention to stay, and a negative correlation with burnout. The final related factors were self-efficacy, burnout and intention to stay with a predictive and explanatory power of 52% for OCB. Conclusion: To increase the level of OCB of nurses, an environment in which such behavior is encouraged needs to be established by introducing measures related to administrative support and task efficiency that reduces mental burnout, while increasing self-efficacy and intention to stay.
Abstract
Purpose: This study aimed to determine the levels of burnout, self-efficacy, intention to stay, and organizational citizenship behavior (OCB) among nurses in small- and medium-sized hospitals, and factors related to nurses' OCB. Methods: A targeted sampling method was adopted, whereby 185 clinical nurses employed at 1 of 4 hospitals were enrolled in the study. OCB was measured with a tool developed by Podsaoff et al. Associated factors, including nurses' general characteristics, burnout, self-efficacy, and intention to stay, were measured using a structured survey. Data were analyzed by frequencies, t-test, ANOVA, Duncan’s multiple test, Pearson Correlation Coefficient and multiple stepwise regression. Results: Levels of OCB in nurses was on average 3.52 on a scale of 1 to 5, exhibiting a positive correlation with self-efficacy and intention to stay, and a negative correlation with burnout. The final related factors were self-efficacy, burnout and intention to stay with a predictive and explanatory power of 52% for OCB. Conclusion: To increase the level of OCB of nurses, an environment in which such behavior is encouraged needs to be established by introducing measures related to administrative support and task efficiency that reduces mental burnout, while increasing self-efficacy and intention to stay.
참고문헌 (30)
- Ahn, B. J, "Determinants of Organizational Citizenship Behavior", doctor, pp.2014
- Ahn, J. S, "The Effect of Organizational Justice and the Followership on Organizational Citizenship Behavior: Focused on the Moderating Effect of Leader-Member Exchange", doctor, pp.2014
- Bandura, A, "Social Foundations of Thought and Action: A Social Cognitive Theory" (1986), Prentice Hall
- Chah, D. O, "The empirical study on the effects of communication satisfaction, group cohesiveness, and job satisfaction on organizational citizenship behavior", The Korean-japanese Journal of Economics & Management Studies, 20, pp.229~253 (2000)
- 최혜윤, "상담자의 완벽주의 성향, 사회적 지지와 심리적 소진", 한국심리학회지: 건강, 8(2), pp.279~300 (2003), 한국건강심리학회
- Emmerika, I. H. V, "Associations among altruism, burnout dimensions, and organizational citizenship behaviour", Work & Stress, 19(1), pp.93~100 (2005)
- Gilbert, S, "The mediating effect of burnout on the relationship between structural empowerment and organizational citizenship behaviours", Journal of Nursing Management, 18(3), pp.339~348 (2010)
- 한수정, "병원간호사의 가기효능감과 사회적 지지가 조직시민행동에 미치는 영향", 성인간호학회지, 22(6), pp.606~614 (2010), 성인간호학회
- 한은미, "조직시민행동과 직무태도의 관계에 미치는 조직동일시와 소진의 역할", 인적자원관리연구, 18(1), pp.1~22 (2011), 한국인적자원관리학회
- Hospital Nurses Association, "Survey in hospital nurse staffing", Hospital Nurses Association, ~ (2013)
- Jung, A. S, "A study on the relations between a health promoting behaviors and self-efficacy in general hospital nurse", master, pp.2007
- 강기노, "중소병원 간호사의 이직의도 영향 요인", 간호행정학회지, 18(2), pp.155~165 (2012), 간호행정학회
- 김은희, "간호사의 직무착근도와 이직의도의 관계에서 조직시민행동의 매개효과", 간호행정학회지, 18(4), pp.394~401 (2012), 간호행정학회[DOI]
- Kim, H. O, "Nurses' work experience in an individual medium sized hospital", Journal of Qualitative Research, 5(2), pp.15~32 (2004)
- 김명숙, "자기효능감과 임파워먼트가 간호사의 조직후원인식과 조직시민행동에 미치는 영향", 간호행정학회지, 14(3), pp.268~277 (2008), 간호행정학회
- 고유경, "다수준분석을이용한임상간호사의조직시민행동과관련된요인탐색", Journal of Korean Academy of Nursing, 38(2), pp.287~297 (2008), 한국간호과학회
- Lee, M. S, "The effect of hotel employees' job embeddedness on intention to stay and extra-role behavior", doctor, pp.2013
- Maslach, C, "The measurement of experienced burnout", Journal of Occupational Behaviour, 2, pp.99~113 (1981)
- 민순, "병원간호사의 직무스트레스와 직무만족, 이직의도와의 관계에서 자기효능감의 조절효과", 대한경영학회지, 24(1), pp.1~21 (2011), 대한경영학회
- Mun, E. G, "The Relationship among Emotional Intelligence, Interpersonal Relationship, Organizational Citizenship Behavior and Burnout of Hospital Nurses", master, pp.2012
- Organ, D. W, "Organizational citizenship behavior: The good soldier syndrome" (1988), Lexington Books
- 박안숙, "종합병원 간호사들의 피로수준 및 관련요인", 한국산학기술학회논문지, 10(8), pp.2164~2172 (2009), 한국산학기술학회
- 박준희, "간호사의 조직시민행동에 미치는 영향요인", Journal of Korean Academy of Nursing, 39(4), pp.499~507 (2009), 한국간호과학회
- Park, K. M, "Effects of perceived organizational justice and organizational commitment on organizational citizenship behavior of hospital nurses", master, pp.2011
- Podsakoff, P. M, "Transformational leader behavior and their effects on followers’ trust in leader, satisfaction, and organizational citizen ship behavior", Leadership Quarterly, 1, pp.107~142 (1990)
- Price, J. L, "Willford Hall Medical Center Retention Survey" (1990), Lackland Air Force Base
- Sherer, M, "The self-efficacy scale construction and validation", Psychological Reports, 51, pp.663~671 (1982)
- 손연정, "중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향", 기본간호학회지, 20(3), pp.278~288 (2013), 기본간호학회
- 염영희, "임상간호사가 지각하는 임파워먼트, 조직몰입 및 잔류의도", 간호행정학회지, 12(1), pp.23~31 (2006), 간호행정학회
- 유성자, "일 지역 지방중소병원 간호사의 이직의도에 영향을 미치는 예측요인", 간호행정학회지, 15(1), pp.16~25 (2009), 간호행정학회