Examination of an Audiologist’s Response to Patient’s Expression of Symptoms: A Pilot Study
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This pilot study explores audiologist-patient interactions during initial evaluations or consultations. In particular, an audiologist’s response to patient symptoms is examined. Conversationsbetween audiologist and patients were recorded using a digital recorder, which weretranscribed, and analyzed using the Codes for Human Analysis of Transcripts and Child LanguageAnalysis computer programs. Mean length of turn and frequency of utterances relatedto explicit discussion or description of symptoms or the patient’s interpretation of symptomswas determined. Study sample: six audiologist-patient interactions were recorded and transcribed. A single audiologist was used for this pilot investigation. Results suggest that duringthe initial audiological consultations related to hearing difficulties the audiologist producedmore utterances related to explicit description of the symptoms, whereas whenduring the sessions about complex disorder and hearing aid consultation the audiologistproduced more utterances related to the patient’s interpretation of the symptoms. Also, amore equitable distribution of words and utterances per turn are observed during the initialconsultation about hearing difficulties when compared to complex disorders and hearingaid consultation sessions where the audiologist was dominant within the interaction. Thispreliminary study reveals unique insights to audiologist’s communication behavior duringaudiology consultation session. Efforts are needed to educate and promote appropriatecommunication between audiologists’ and patients, which could result in increased patientsatisfaction.
Abstract
This pilot study explores audiologist-patient interactions during initial evaluations or consultations. In particular, an audiologist’s response to patient symptoms is examined. Conversationsbetween audiologist and patients were recorded using a digital recorder, which weretranscribed, and analyzed using the Codes for Human Analysis of Transcripts and Child LanguageAnalysis computer programs. Mean length of turn and frequency of utterances relatedto explicit discussion or description of symptoms or the patient’s interpretation of symptomswas determined. Study sample: six audiologist-patient interactions were recorded and transcribed. A single audiologist was used for this pilot investigation. Results suggest that duringthe initial audiological consultations related to hearing difficulties the audiologist producedmore utterances related to explicit description of the symptoms, whereas whenduring the sessions about complex disorder and hearing aid consultation the audiologistproduced more utterances related to the patient’s interpretation of the symptoms. Also, amore equitable distribution of words and utterances per turn are observed during the initialconsultation about hearing difficulties when compared to complex disorders and hearingaid consultation sessions where the audiologist was dominant within the interaction. Thispreliminary study reveals unique insights to audiologist’s communication behavior duringaudiology consultation session. Efforts are needed to educate and promote appropriatecommunication between audiologists’ and patients, which could result in increased patientsatisfaction.
참고문헌 (15)
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