Critical Success Factor Analysis for Implementing Warehouse Management System
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초록
To gain competitiveness in warehouses, the implementation stage of supply chain management is important as global business practices are changing. Since the internal module of ERP suite adopted by many companies has its limitations for providing various warehouse functions, Warehouse Management Systems(WMS) have begun to be installed by the industry’s top-notch companies to apply their best business processes and procedures. Against this backdrop, this study aims to identify CSFs for WMS implementation from a case study of a multinational company’s WMS implementation in its regional sites by using mixed method. Specifically, initial in-depth interviews were conducted with four WMS experts who have extensive experience in WMS implementation extracting critical factors out of the 25 factors found in literature reviews. In the in-depth interviews, eleven out of twenty-five CSFs were considered very critical. The criticality of the 11 CSFs was questioned in a survey, and the result was analyzed to find the minimum number of factors that can explain the maximum variance. The factor analysis was performed using SPSS with Varimax rotation as the principal method. From the results, 4 perspectives were determined: 1) Change management; 2) Project Execution; 3) Organizational Culture; 4) Knowledge and Technical. The results of this study will be useful for business leaders to determine what actions they may need to take for their WMS implementation.
Abstract
To gain competitiveness in warehouses, the implementation stage of supply chain management is important as global business practices are changing. Since the internal module of ERP suite adopted by many companies has its limitations for providing various warehouse functions, Warehouse Management Systems(WMS) have begun to be installed by the industry’s top-notch companies to apply their best business processes and procedures. Against this backdrop, this study aims to identify CSFs for WMS implementation from a case study of a multinational company’s WMS implementation in its regional sites by using mixed method. Specifically, initial in-depth interviews were conducted with four WMS experts who have extensive experience in WMS implementation extracting critical factors out of the 25 factors found in literature reviews. In the in-depth interviews, eleven out of twenty-five CSFs were considered very critical. The criticality of the 11 CSFs was questioned in a survey, and the result was analyzed to find the minimum number of factors that can explain the maximum variance. The factor analysis was performed using SPSS with Varimax rotation as the principal method. From the results, 4 perspectives were determined: 1) Change management; 2) Project Execution; 3) Organizational Culture; 4) Knowledge and Technical. The results of this study will be useful for business leaders to determine what actions they may need to take for their WMS implementation.
참고문헌 (47)
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