만족도 조사를 통한 중, 고등학교 급식시설 개선 연구 - 서울, 경인지역을 중심으로 -

Abstract

Since the food service had began from 1953, the policy's focus of government was on its quantitative increase. The government enforced the entire food service in school in 1998 and then recently the ratio of food service is 100 percent almost. But this rapid spreads in a short period of time have caused a lot of problems on the quality aspect. The purpose of this study is to figure out the qualitative problems through satisfaction survey and to offer improvement measures. The students' satisfaction depends on the location of food service facility in spite of its enough areas. Especially when its location is on the basement, students' dissatisfaction increase very steeply. The almost respondents satisfied the kitchen's total area, but room's divisions in detail was insufficient. Also the area of dining room met its criteria, but the satisfaction had many differences at each schools. These differences was caused to by waiting time and space. Despite of sufficient total area, the improper waiting space's layout lengthened the waiting time. Therefore in addition to its area's sufficiency, the more delicate attention to the layout of inner space should be needed.