의료기관내에서의 언어폭력에 관한 연구
A Study on Verbal Abuse Experienced at Medical Centers
0
조회
0
다운로드
75
인용
0
참고문헌
키워드
초록
Abstract
Purpose: The purpose of this study was aimed to investigate the experience of verbal abuse among nurses who work at the urban medical centers in Korea. The total number of subjects was 2312. Methods: Triangulation was used to identify the relation between variables. Results: The verbal abuses were analyzed in terms of content(12), cause(1), reaction(17) and coping(17). The 90.6% of the subjects experienced verbal abuse one to four times a month. The abuses were done most frequently by patients and their families. It happened most frequently during the weekday daytime. The 81.1% of the subjects thought about resignation after their exposure to verbal abuse. The 65.1% expressed their wish for a transfer to other departments. The various types of verbal abuse include low forms of speech, shouting, threatening and condescending words. The cause of verbal abuse was the venting of anger to nurses. The subjects' reaction to verbal abuse include anger, embarrassment, displeasure, humiliation, and lowered self-esteem. Conclusion: The findings of this study show that the episodes of verbal abuse on nurses tended to be triggered in stress-related situations; that the verbal abuse was caused by anger of patients and their families; that the nurses were not respected as health care professionals by patients and/or families.
참고문헌 (21)
- 손민, "응급실 간호사가 경험한 환자 및 보호자의 폭력에 대한 현상학적 연구" (1997)
- 이영미, "정신과 입원 환자의 공격행동에 노출된 간호사들의 감정반응", pp.37~55 (1997)
- 장선주, "정신과 병동 간호사가 경험한 환자의 폭력행동과 소진과의 관계" (2004)
- 정화순, "정신간호사의 폭력체험" (2005)
- 하양숙, "환자의 공격행위에 대한 정신과 간호사의 반응에 관한 연구", pp.804~811 (1989)
- 황은아, "간호사의 폭력체험에 대한 의미" (1993)
- Anderson, C, "Workplace Violence: Are Some Nurses More Vulnerable?", 23, pp.351~366 (2002)
- Braun, "Verbal Abuse of Nurses and Non-Nurses", pp.72~76 (1991)
- Cameron, L, "Verbal Abuse: A Protective Approach", 29(8) (1998)
- Cox, "Verbal Abuse in Nursing Report of a Study", pp.47~50 (1987)
- Hilton, P. E., Kottke, J., & Pfahler, D, "Verbal abuse in nursing: how serious is it?", 5(5), pp.90~ (1999)
- Lin, Y, "The Impact of Workplace Violence on Nurses in South Taiwan", 42, pp.773~778 (2005)
- A, "Evaluation of the Verbal Abuse Scale", manderi (1994), Un- published manuscript
- Manderino, M. A, "Verbal Abuse of Staff Nurses by Physicians", 13(1), pp.48~55 (1997), Journal of Professional Nursing
- Nield-Anderson, L, "De-escalating Verbal Aggression in Primary Care Settings", 21(10), pp.95~107 (1996)
- Occupational Health, "Verbal Abuse Epidemic in Nursing" (2004)
- Oweis, A, "Jordanian Nurses Perception of Physicians' Verbal Abuse: Findings from a Questionnaire Survey", 42(8), pp.881~888 (2005)
- Rowe, M. M., & Sherlock, H, "Stress and Verbal Abuse in Nursing: Do Burned Out Nurses Eat their Young?", 13(3), pp.242~248 (2005)
- Schwartz, "Toward a Task Analysis of Assertive Behavior Journal of Consulting and Clinical Psychology", pp.910~920 (1976)
- Simms, C, "Stopping the Word War", 31(9), pp.65~71 (2000)
- Sofield, L., & Salmond, S. W, "Workplace Violence", 22(4), pp.274~283 (2003)