규칙기반 및 기계학습을 활용한 불법채권추심 분류 모델
A Classification Model for Illegal Debt Collection Using Rule and Machine Learning Based Methods
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초록
금융당국의 채권추심 가이드라인, 추심업자에 대한 직접적인 관리 감독 수행 등의 노력에도 불구하고 채무자에 대한 불법, 부당한 채권 추심은 지속되고 있다. 이러한 불법, 부당한 채권추심행위를 효과적으로 예방하기 위해서는 비정형데이터 기계학습 등 기술을 활용하여 적은 인력으로도불법 추심행위에 대한 점검 등에 대한 모니터링을 강화 할 수 있는 방법이 필요하다. 본 연구에서는 대부업체의 추심 녹취 파일을 입수하여 이를 텍스트 데이터로 변환하고 위법, 위규 행위를판별하는 규칙기반 검출과 SVM(Support Vector Machine) 등 기계학습을 결합한 불법채권추심 분류모델을 제안하고 기계학습 알고리즘에 따라 얼마나 정확한 식별을 하였는지를 비교해 보았다. 본연구는 규칙기반 불법 검출과 기계학습을 결합하여 분류에 활용할 경우 기존에 연구된 기계학습만을 적용한 분류모델 보다 정확도가 우수하다는 것을 보여 주었다. 본 연구는 규칙기반 불법검출과 기계학습을 결합하여 불법여부를 분류한 최초의 시도이며 후행연구를 진행하여 모델의 완성도를 높인다면 불법채권 추심행위에 대한 소비자 피해 예방에 크게 기여할 수 있을 것이다.
Abstract
Despite the efforts of financial authorities in conducting the direct management and supervision of collection agents and bond-collecting guideline, the illegal and unfair collection of debts still exist. To effectively prevent such illegal and unfair debt collection activities, we need a method for strengthening the monitoring of illegal collection activities even with little manpower using technologies such as unstructured data machine learning. In this study, we propose a classification model for illegal debt collection that combine machine learning such as Support Vector Machine (SVM) with a rule-based technique that obtains the collection transcript of loan companies and converts them into text data to identify illegal activities. Moreover, the study also compares how accurate identification was made in accordance with the machine learning algorithm. The study shows that a case of using the combination of the rule-based illegal rules and machine learning for classification has higher accuracy than the classification model of the previous study that applied only machine learning. This study is the first attempt to classify illegalities by combining rule-based illegal detection rules with machine learning. If further research will be conducted to improve the model's completeness, it will greatly contribute in preventing consumer damage from illegal debt collection activities.
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