서비스 대기의 심리학적 접근 -서비스 대기시간 추정에 관한 개념적 연구-

참고문헌 (50)

1. 박유식, "대기시간이 서비스 품질평가에 미치는 영향", 마케팅연구, 15(1), pp.1~25 (2000)
2. 윤성욱, "의료서비스접점에서 대기시간이 서비스품질평가와애호도에 미치는 영향", 한국마케팅저널, 5(1), pp.1~22 (2003), 한국마케팅학회
3. 조정은, "대기시간이 서비스 품질평가 및 재구매의도에 미치는 영향과 그 매개 변수 및 조절변수에 관한 연구", 경영학연구, 36(7), pp.1785~1810 (2007), 한국경영학회
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