消費者涉入度對購買意願和購買行為的影響研究： 基於免稅店的實證分析
The Effects of Duty Free Customer Involvement on Purchase Intention and Purchase Behavior
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This paper investigates how customer involvement influence purchase intention and purchase behavior from King Power duty-free shops in Thailand. Based on planning behavior theory, we examine the structural relationships customer involvement, purchase intention and purchase behavior. The results indicate that advertisement involvement, product involvement and affective involvement have positive influence on customer purchase intention. Advertisement involvement and product involvement have positively impact on purchase behavior, but affective involvement has no significant impact on customer purchase behavior. Our results also show that customer purchase intention is significantly positive relation to purchase behavior. More results and implications are discussed toward the end.
Abstract
This paper investigates how customer involvement influence purchase intention and purchase behavior from King Power duty-free shops in Thailand. Based on planning behavior theory, we examine the structural relationships customer involvement, purchase intention and purchase behavior. The results indicate that advertisement involvement, product involvement and affective involvement have positive influence on customer purchase intention. Advertisement involvement and product involvement have positively impact on purchase behavior, but affective involvement has no significant impact on customer purchase behavior. Our results also show that customer purchase intention is significantly positive relation to purchase behavior. More results and implications are discussed toward the end.
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