Leveraging the potential of word of mouth: The role of love, excitement and image of fashion brands
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This study seeks to test a research framework designed to explain the directeffects of fashion brand love, image and excitement upon word of mouth in twodifferent contexts. Using data collected from two different countries (the UnitedKingdom and Switzerland), the survey instrument was tested for reliability andvalidity using confirmatory factor analysis. Hypotheses were then developed relatedto the consumer-brand relationship across the two countries, which were then testedusing structural equation modeling. The findings showed that there is a significantrelationship between excitement and brand image, brand love and word of mouth. Thisis particularly true in both samples. The impact of brand image on word of mouth wasnot found to be significant in the two countries in the study. The primary limitation ofthe study is that the two sampled countries were European. Additionally, the results ofthe study present a preliminary investigation that can only be validated through furtherresearch. The study explains the relationships among different branding constructsto maximize word of mouth in a wide range of market environments. Although aspectsof consumer – brand relationships have been heavily studied in the US market, muchless research exists across markets in a non-US context. This paper redresses thisimbalance.
Abstract
This study seeks to test a research framework designed to explain the directeffects of fashion brand love, image and excitement upon word of mouth in twodifferent contexts. Using data collected from two different countries (the UnitedKingdom and Switzerland), the survey instrument was tested for reliability andvalidity using confirmatory factor analysis. Hypotheses were then developed relatedto the consumer-brand relationship across the two countries, which were then testedusing structural equation modeling. The findings showed that there is a significantrelationship between excitement and brand image, brand love and word of mouth. Thisis particularly true in both samples. The impact of brand image on word of mouth wasnot found to be significant in the two countries in the study. The primary limitation ofthe study is that the two sampled countries were European. Additionally, the results ofthe study present a preliminary investigation that can only be validated through furtherresearch. The study explains the relationships among different branding constructsto maximize word of mouth in a wide range of market environments. Although aspectsof consumer – brand relationships have been heavily studied in the US market, muchless research exists across markets in a non-US context. This paper redresses thisimbalance.
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