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Examining the role of luxury elements on social media engagement

Sung Billy|Duong Van Chien
한국마케팅과학회 (Korean Scholars of Marketing Science)|2021.03|Journal of Global Fashion Marketing|제12권 제2호|pp. 103-119|DOI 10.1080/20932685.2020.1853585

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참고문헌

키워드

social mediaengagement参与度digital contentmarketing communications社交媒体奢侈品牌Luxury branding数字内容营销传播
주제분류경영학

초록

This research aims to examine the effect of conspicuousness, uniqueness, quality, hedonism, and extended self on social media engagement. This research applies a quantitative, observational method to investigate how luxury brands portray luxury dimensions in their social media marketing and whether such portrayals impact consumers’ engagement. We analysed a total of 1223 social media posts on Facebook and Instagram (July 2017 to July 2018) from four major luxury fashion brands (Chanel, Dior, Bottega Veneta, and Burberry). The results indicated that only conspicuousness significantly enhanced consumers’ engagement, while other dimensions did not. The current findings suggest that the idea of luxury has begun to shift toward a different meaning. Thus, traditional luxury dimensions may not work in the social media context, providing significant managerial insights into the creation and management of luxury social media marketing. The current study is the first to examine how the portrayal of luxury dimensions affect social media engagement. The findings provide significant insights into the use of social media marketing by luxury brands, namely how they promote and portrayal their luxuriousness on social media platforms.

Abstract

This research aims to examine the effect of conspicuousness, uniqueness, quality, hedonism, and extended self on social media engagement. This research applies a quantitative, observational method to investigate how luxury brands portray luxury dimensions in their social media marketing and whether such portrayals impact consumers’ engagement. We analysed a total of 1223 social media posts on Facebook and Instagram (July 2017 to July 2018) from four major luxury fashion brands (Chanel, Dior, Bottega Veneta, and Burberry). The results indicated that only conspicuousness significantly enhanced consumers’ engagement, while other dimensions did not. The current findings suggest that the idea of luxury has begun to shift toward a different meaning. Thus, traditional luxury dimensions may not work in the social media context, providing significant managerial insights into the creation and management of luxury social media marketing. The current study is the first to examine how the portrayal of luxury dimensions affect social media engagement. The findings provide significant insights into the use of social media marketing by luxury brands, namely how they promote and portrayal their luxuriousness on social media platforms.

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