피팅 모델의 신체적 매력성 효과: 심리적 거리감과 동일시의 이중구조를 중심으로
The Effect of Physical Attractiveness of Fitting Model: Focusing on the Dual Paths of Psychological Distance and Identification
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초록
모델의 매력성이 소비자의 태도 및 행동에 미치는 영향은 광고 연구 분야의 주요 관심사로 사회비교이론 등의 다양한 이론을 바탕으로 그 효과를 실증적으로 검증하기 위한 노력이 지속되고 있다. 인터넷 의류 쇼핑몰의 피팅모델은 가상의 온라인 환경에서 소비자가 직접 경험하기 힘든 의류제품의 시각적 특성을 효과적으로 제시해 주는 역할을 수행함으로 일반적인 광고모델과 다른 특성을 나타내며 신체적 매력성이 특히 중요한 모델 속성이 된다. 또한소규모 의류 소호몰의 경우 유명인이나 전문모델이 아닌 비전문 모델을 신체 사이즈를 기준으로 고용하고 있는 상황이므로 피팅모델의 효과를 이해함에 있어 얼굴과 몸의 신체 매력성을 구분하여 논의하는 것은 중요하다. 본 연구는 모델 매력성 효과에서 각각 긍정적 효과와 부정적 효과를 설명하는 감정적 기제로 제시된 바 있는 심리적 거리감과 동일시 개념을 이용하여, 피팅모델의 얼굴과 몸 매력성에 대한 소비자의 다양한 감정적 반응이 어떠한 감정적기제를 거쳐 모델태도 및 제품태도, 제품구매의도로 연결되는지 밝히고자 한다. 실증연구를 위해 실제 의류 소호몰의 피팅모델을 대상으로 얼굴과 몸 매력성이 모두 높은 경우, 얼굴 매력성이 높고 몸 매력성이 보통인 경우와 그반대의 경우, 얼굴과 몸 매력성이 모두 보통인 경우에 해당할 수 있는 모델들을 선정한 후 이들의 사진을 480명의피험자에게 제시하고 반응을 측정하였다. 자료분석 결과, 피팅모델의 매력성이 모델 태도를 형성하게 되는 심리적거리감과 동일시의 두 경로는 유의하며, 특히 얼굴 매력성은 모델태도에 직접적으로 영향을 미치게 되며, 모델태도는 제품태도를 매개로 하여 제품에 대한 구매의도에 영향을 미치는 것으로 나타났다. 구체적으로, 얼굴 매력성은 심리적 거리감에 보통 수준의 부적 영향력을, 동일시에 높은 수준의 정적 영향력을 가지며, 몸 매력성은 심리적 거리감에 높은 정적 영향을, 동일시 감정에 보통 수준의 정적 영향력을 가지는 것으로 나타나 얼굴 매력성은 주로 소비자의 동일시 감정을 자극하는 경로로, 몸 매력성은 심리적 거리감을 높이는 경로로 하여 모델태도에 영향을 미치게되는 것으로 보인다. 특히 얼굴 매력성은 모델태도에 직접적 영향을 미칠 뿐 아니라, 모델태도에 긍정적 영향을 가지는 동일시의 유의한 선행변인이므로 피팅모델의 얼굴 매력성이 소비자의 긍정적인 모델태도 형성에 중요한 변인이 됨을 밝혔다. 마지막으로 연구결과를 바탕으로 다양한 이론적, 실무적 시사점이 논의되었다.
Abstract
The impact of the attractiveness of the models on the consumer attitude and behavior has been at the center of the advertisement research and studies these days. There have been many attempts to verify the effect based on various theories, such as social comparison theory. The effect of the models that the traditional media commercials expect is to form favorable attitudes of the consumers. These consumers take in the corporate messages toward the highly attractive models in a passive manner, thereby encouraging the consumers to have positive attitudes and behaviors in regard to products. However, some studies question the positive effect of the highly attractive models and report on the negative emotions consumers have toward the model attractiveness. Therefore, it is necessary to discuss the influence that model attractiveness has on consumers. The fitting models for internet-based clothing stores are different from the models in the conventional advertisement with generally high attractiveness in that their role is to present the visual characteristics and features of the clothing products effectively, which cannot be experienced by consumers directly in the on-line environment. The physical attractiveness of these fitting models can be an important attribute as a model. Furthermore, the SOHO shopping malls employ non-professional, not celebrities or professional models, based on their body sizes, and thus it is necessary to discuss the facial and figure attractiveness separately in order to understand the effect of the fitting models. This study utilizes the concept of psychological distance and identification, which have been presented as the emotion responses that explain both positive and negative effects of the model attractiveness, in order to shed light on what kind of mechanisms the emotional responses of consumers to the facial and figure attractiveness of the fitting models go through and how such responses are linked to model attitudes, product attitudes and intention of purchase. To maximize the effect of this empirical study, the models who are currently working as the fitting models for online shopping malls were selected and were divided into the groups of i)models whose facial and figure attractiveness are both high, ii) models whose facial attractiveness is high but figure attractiveness is moderate, and iii) models facial and figure attractiveness are both moderate, in order to secure sufficient range of deviation. Their photographs were provided in the survey. To provide the objective criteria for figure attractiveness, the “moderate”and “attractive” body sizes were provided based on the fifth Korean body size table from Size Korea as well as the sizes of the fitting models currently working for online shopping malls. The measuring tools were modified to this study, based on the studies by: Ohanian (1990);Kim Mihye and Jeon Jungok (2009); Lee Jiyeong (2008); Kim Jeongeun (2003), and others. The data collected from a total of 480 people were used in the final analysis. After confirming the reliability and validity of the constructs, the hypotheses were verified with Structural Equation Modeling by using AMOS program. The analysis found that both psychological distance and identification were significant mediator in the path from fitting models’ physical attractiveness to the model attitudes which had indirect effects on the product purchase intention through product attitudes. In particular, the facial attractiveness was found to have direct impact on the model attitudes. Facial attractiveness had an moderate level of negative effect on psychological distance and a high level of positive effect on identification,while figure attractiveness had a high level of positive effect on psychological distance and an moderate level of positive effect on identification. This shows that facial attractiveness mainly provokes identification in consumers whereas figure attractiveness increases psychological distance, thereby affecting the model attitudes. Facial attractiveness is particularly noteworthy as it is a significant antecedent variable that affects not only model attitudes directly but also identification that has positive impact on model attitudes. This indicates that facial attractiveness of the fitting models is a significant variable in forming the positive model attitudes of consumers. It also explores how the attitudes toward models do not have direct effect but indirect effect on the intention to purchase products by way of product attitudes, showing that the formation of attitudes toward products in the high-involvement situation controlled by this study was found to be a significant mediating variable. This study identifies that facial and figure attractiveness of the fitting models have impact on model attitudes via psychological distance and identification and that model attitudes affect the intention to purchase products by way of product attitudes, thereby highlighting the invisible emotional responses of consumers in regard to physical attractiveness of the fitting models. The results of this study is significant in that it presents how internet-based clothing mall owners can encourage positive model attitudes by selecting the right fitting models and promote their product and sales effectively.
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