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구매 혜택을 제공하는 프로모션 종류가 SNS 프로모션 참여 의도에 미치는 영향: 가격할인 vs 현물 보상 프로모션 참여에 대한 인식된 사회적 가치의 매개효과를 중심으로

The Effect of Social Media Promotion Types on Consumers’Participation Intention(Discount vs. In-kind Rewards): Focused on Mediation Effect of Perceived Social Value

안동균|최강준
한국상품학회 (Korean Academy Of Commodity Science & Technology)|2021.06|상품학연구 (Journal of Product Research)|제39권 제3호|pp. 87-95|DOI 10.36345/kacst.2021.39.3.010

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키워드

사회적 가치social value가격할인사회적 자아경험재experience goodsprice discountsocial selfSNS 프로모션현물보상 프로모션SNS promotionin-kind reward promotion
주제분류경영학

초록

최근 경험재를 판매하는 많은 업체들은 소비자들의 참여를 유발하는 SNS 마케팅을 진행하고 있다. 이러한 SNS 마케팅의 내용은 소비자들이 SNS에 제품을 업로드할 경우 판매자로부터 가격할인이나 현물보상 등의 혜택을 제공받는 것이다. 이러한 SNS 프로모션은 현실에서 많이 사용되고 있음에도 불구하고, 이와 관련된 연구는 매우 부족한 실정이다. 이에, 본 연구는 경험재를 중심으로 SNS 프로모션이 소비자의 프로모션 참여의도에 미치는 영향에 대해 살펴보았다. 이를 위해 본 연구는 두 번의 온라인 실험을 하였다. 먼저, 실험 1의 결과 SNS 활용도가 낮은 소비자는 가격할인 SNS 프로모션에 대해서 SNS 참여 의도가 더 높아지는 것으로 나타났다. 그러나, SNS 활용도가 높은 실험 참가자들의 경우, 프로모션 방식에 따른 프로모션 참여의도의 차이가 나타나지 않았다. 또한, 실험 2에서는 이러한 효과가 실험 참가자들이 인지하는 프로모션 유형에 대한 사회적 가치의 차이에서 발생한다는 것을 보여주었다. 특히, 본 연구는 SNS 활용도가 높은 실험 참가자들의 경우, 가격할인 SNS 프로모션에 대해 자신이 인지하는 사회적 가치가 위협받는다고 생각하는 것을 밝혀내었다. 마지막으로 본 연구는 위의 결과들을 해석하고, 이론적 시사점에 대해 제시하며, 실무자들에게 효과적인 SNS 프로모션의 방법에 대해서 제안하였다.

Abstract

Recently, many companies that sell experience goods often conduct promotions that ask consumers to share the contents with the goods in their social media for generating viral. The social media marketing is providing price discounts or in-kind rewards when consumers share the contents about the goods. Although the social media is a pervasive instrument of marketing promotion, research on social media promotion is very scarce. Therefore, the current research attempt to find out the effect of SNS promotion on consumer’s participation intention of promotion by using two online experiments. In Experiment 1, we demonstrate that when participants who make less use of social media are provided price discount promotion, their participation intention for SNS promotion are increased. However, for participants who make more use of social media, there is no significant difference in participation intention of promotion between the promotion types. In Experiment 2, we confirm that these effects are caused by the level of participants’ perceived social value toward the SNS promotions. To be more specific, participants who make more use of social media, think their social value are threatened by price discount promotion. We suggest that theoretical and practical implications about effective SNS promotion.

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