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치아교정 초진 환자 만족도와 교정 치료 결정요인에 관한 연구

Study on Patients’ Satisfaction with Orthodontic Treatment and Factors Influencing Treatment Decision

김한나
한국치위생감염관리학회 (Korean society of Infection Control and Prevention in Dental Hygiene)|2023.03|한국임상치위생학회지 (Korean Journal of Clinical Dental Hygiene)|제11권 제1호|pp. 11-22|DOI https://doi.org/10.12972/kjcdh.20230002

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참고문헌

키워드

환자 만족도Patient satisfaction치과Orthodontic treatment교정치료Dental clinics

초록

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Abstract

Objectives: This study aimed to assess the satisfaction of orthodontic patients and evaluate the factors influencing the orthodontic treatment decision. Methods: A survey was conducted targeting patients and their guardians who wanted orthodontic counseling (n = 25). The survey comprised eight questions each for pre-visit telephone consultation and visit counseling. Results: The patient satisfaction was high with the first greeting in telephone consultation but low for active guidance and polite tone. During the visit counseling, patient satisfaction was high with the waiting time and waiting environment but low for response attitude and treatment time in the final stage of additional inquiry and diagnosis stage. Logistic regression analysis revealed significant association between orthodontic treatment decision and the treatment purpose, with re-orthodontic and pediatric orthodontic treatments showing high association with orthodontic treatment. Conclusions: The environmental factors of medical institutions and politeness of medical staff during consultation with patients should be considered to improve patient satisfaction, as they have complex effects on orthodontic treatment decisions.

참고문헌 (25)

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