Workplace Relationships and Employee Engagement: Domestic Workers vs. Expatriates
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Increasing employee engagement is a critical issue for a firm’s human resource management, and thus, for firm performance. Given the importance of the topic, existing research has found several determinants of employee engagement. However, there are few insights on the engagement of expatriates residing in a developing market such as an Asia market. In this study, we identify workplace relationships (i.e., relationship with co-workers, supervisor, and organization) are the key determinants of employee engagement based on our literature review. Using survey responses from 318 employees working in service companies in Hong Kong, we empirically confirm that the three relationship variables positively affect employee engagement. Furthermore, we divide the sample into domestic workers and expatriates, and examine whether the effect is stronger for expatriates by doing sub-sample tests. We find that those social workplace relationships are more effective in increasing engagement of expatriates than that of domestic workers. With the findings, we provide important and interesting implications to researchers and business practitioners especially taking in charge of human resource management.
Abstract
Increasing employee engagement is a critical issue for a firm’s human resource management, and thus, for firm performance. Given the importance of the topic, existing research has found several determinants of employee engagement. However, there are few insights on the engagement of expatriates residing in a developing market such as an Asia market. In this study, we identify workplace relationships (i.e., relationship with co-workers, supervisor, and organization) are the key determinants of employee engagement based on our literature review. Using survey responses from 318 employees working in service companies in Hong Kong, we empirically confirm that the three relationship variables positively affect employee engagement. Furthermore, we divide the sample into domestic workers and expatriates, and examine whether the effect is stronger for expatriates by doing sub-sample tests. We find that those social workplace relationships are more effective in increasing engagement of expatriates than that of domestic workers. With the findings, we provide important and interesting implications to researchers and business practitioners especially taking in charge of human resource management.
참고문헌 (38)
- Anitha J., "Determinants of Employee Engagement and Their Impact on Employee Performance", International Journal of Productivity and Performance Management, 63(3), pp.308~323 (2014)
- Arnold Bakker B, "The Job Demands‐Resources model : state of the art", Journal of Managerial Psychology, 22(3), pp.309~328 (2007)
- Bedeian, Arthur G., "A Path-analytic Study of the Consequences of Role Conflict and Ambiguity", Academy of Management Journal, 24, pp.417~424 (1981)
- Black, J. S., "Global assignments" (1992), Jossey-Bass
- Bonache, James., "Job Satisfaction among Expatriates, Repatriates and Domestic Employees : The Perceived Impact of International Assignments on Work-related Variables", Personnel Review, 34(1), pp.110~124 (2005)
- Boverie, P. E., "Transforming Work: The Five Keys to Achieving Trust,Commitment, and Passion in the Workplace" (2001), Basic Books
- Caligiuri, P. M., "Developing global business leaders", pp.243~256 (2001), Quorum
- Czarnowsky, M., "Learning’s Role in Employee Engagement: An ASTD Research Study" (2008), American Society for Training and Development
- Daily, Catherine M., "International Experience in the Executive Suite: The Path to Prosperity?", Strategic Management Journal, 21, pp.515~523 (2000)
- Dessler, G., "Human Resource Management" (2015), Pearson Education Inc
- Erickson, T. J., "Testimony Submitted before the US Senate Committee on Health", Education, Labor and Pensions, May 26, ~ (2005)
- Fleming, John H., "Where Employee Engagement Happens", The Gallup Management Journal, 3(1) (2007)
- Fitz-enz, J., "The New HR Analytics: Predicting the Economic Value of Your Company's Human Capital Investments" (2010), AMACOM
- "Q12® Meta-Analysis"[URL]
- Hofstede, Geert, "Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations" (2001), Sage
- Kahn, William. A., "Psychological Conditions of Personal Engagement and Disengagement at Work", Academy of Management Journal, 33, pp.692~724 (1990)
- Kahn, William. A., "Handbook of employee engagement", pp.20~30 (2010), Edward Elgar
- Ketter, Paula, "What's the Big Deal about Employee Engagement?", T AND D, 62(1), pp.44~ (2008)
- Kotler, Philip T., "Marketing Management" (2015), Pearson
- Kumar, V., "How to Help Your Employees Help You : The Employee Engagement Scorecard", MIT Sloan Management Review, 56(4), pp.67~72 (2015)
- Lloyd, Rosemarie, "Discretionary Effort and the Performance Domain", The Australian and New Zealand Journal of Organizational Psychology, 1, pp.22~34 (2008)
- Lyons, Thomas F., "Role Clarity, Need for Clarity, Satisfaction, Tension and Withdrawal", Organizational Behavior and Human Performance, 6, pp.99~110 (1971)
- Macey, William H., "Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage" (2009), John Wiley & Sons
- Maslach, Christina, "Early Predictors of Job Burnout and Engagement", Journal of Applied Psychology, 93(3), pp.498~512 (2008)
- Mathieu, John E., "A Review and Meta-analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment", Psychological Bulletin, 108(2), pp.171~194 (1990)
- May, Douglas R., "The Psychological Conditions of Meaningfulness, Safety and Availability and the Engagement of the Human Spirit at Work", Journal of Occupational and Organizational Psychology, 77, pp.11~37 (2004)
- Meyer, John P., "Commitment in the Workplace: Theory, Research, and Application" (1997), Sage
- Naumann, Earl, "A Conceptual Model of Expatriate Turnover", Journal of International Business Studies, 23(3), pp.499~531 (1992)
- "Rising number of expatriates demands" (2015)[URL]
- Rich, Bruce Louis, "Job Engagement : Antecedents and Effects on Job Performance", Academy of Management Journal, 53(3), pp.617~635 (2010)
- Rhoades, Linda, "Affective Commitment to the Organization : The Contribution of Perceived Organizational Support", Journal of Applied Psychology, 86(5), pp.825~836 (2001)
- Saks, Alan M., "Antecedents and Consequences of Employee Engagement", Journal of Managerial Psychology, 21(7), pp.600~619 (2006)
- Shaffer, Margaret A., "Dimensions, Determinants, and Differences in the Expatriate Adjustment Process", Journal of International Business Studies, 30(3), pp.557~581 (1999)
- Shuck, Brad, "Employee Engagement and HRD : A Seminal Review of the Foundations", Human Resource Development Review, 9(1), pp.89~110 (2010)
- Shuck, Brad, Reio Jr, "Employee Engagement : An Examination of Antecedent and Outcome Variables", Human Resource Development International, 14(4), pp.427~445 (2011)
- Stahl, Günter K., "Toward the Bounderyless Career : A Closer Look at the Expatriate Career Concept and the Perceived Implications of an International Assignment", Journal of World Business, 37, pp.216~227 (2002)
- Wagner, R., "12 : The great elements of managing" (2006), The Gallup Organization
- Vora, Neha., "Free Speech and Civil Discourse : Producing Expats, Locals, and Migrants in the UAE English‐language Blogosphere", Journal of the Royal Anthropological Institute, 18(4), pp.787~780 (2012)