논문KCI 등재
제조기업의 서비스화가 경영성과에 미치는 영향에 관한 실증적 연구
An Empirical Investigation of the Effects of Servitization on Firm Performance
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참고문헌
키워드
주제분류전자/정보통신공학
초록
본 연구에서는 제조기업의 서비스화 정도를 서비스 비율로 측정하여 제조기업의 서비스화와 기업성과간의 관계를실증 분석하였다. 이를 위해 KOSPI 전기전자, 운수장비, 기계, 화학업종에 포함된 회사 중 134개사를 표본으로 하여서비스 비율을 구하고 기업성과의 종합지표인 Tobin의 q를 구하여 관계를 분석하였다. 서비스 사업에 대한 투자가 기업성과에 단기적으로 부정적인 영향을 미칠 수 있다는 서비스 패러독스현상을 논의하였다.
Abstract
In this research, we investigate the impact of servitization on the firm performance, using the KOSPI data. The data for 134 firms in various industries were collected, including the electric/electronics, transportation equipment, machinery, and chemical industries. Service ratios and Tobin's q were used to measure the degree of servitization and firm performance. The empirical results are discussed in the context of service paradox.
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