인터넷 부동산 서비스 품질이 재방문의도에 미치는 영향에 관한 연구

키워드

참고문헌 (56)

1. "인터넷 포털 사이트에 대한 사용자 평가측정 도구의 개발", 6(3), pp.127~148 (2001)
2. "서비스 충성도의 결정 요인에 관한 연구", 14(1), pp.21~45 (1999)
3. "e-SERVQUAL : 인터넷 서비스 품질의 소비자 평가 측정도구", 17(1), pp.73~95 (2002)
4. "인터넷 방송의 서비스 품질에 관한 시청자 평가 측정 도구", 12(3), pp.105~123 (2001)
5. "Customer Satisfaction and Word of Mouth", 1(1), pp.5~17 (1998)
6. "E-satisfaction and E-Loyalty: A Contingency Framework", 20(2), pp.123~138 (2003)
7. "Effects of Interactivity and Product Information on Consumer Satisfaction in an Online Retail Setting", 33(6, pp.7) (2005), 461~471
8. "Internet User's Perceptions of Online Service Quality A Comparison of Online Buyers and Information Searchers", 13(6), pp.504~519 (2003)
9. "Attitude toward the Site", 40(5), pp.27~37 (1999)
10. "Developing of Electronic Commerce User- Consumer Satisfaction Index ECUSI) for Internet Shopping", 101(8, pp.9) (2001), 400~405
11. "Consumer Behavior and Unresolved Regulatory Issues in Electronic Marketing", 41(3), pp.231~238 (1998)
12. "Service Quality and E-commerce: An Exploratory Analysis", 11(2), pp.121~131 (2001)
13. "Implications for Research ” Journal of Business Research", pp.13~21 (1990)
14. "Perceived Ease of Use and User Acceptance of Information Technology”", pp.319~340 (1989)
15. "“User Acceptance of Computer Technology A Comparison of Two Theoretical Models”", pp.982~1003 (1989)
16. "How Tolerable Is Delay?: Consumers' Evaluation of Internet Web Sites after Waiting", 13(1), pp.41~54 (1999)
17. "“Characteristics of Adopters and Non- Adopters of Home Computers” Journal of Consumer Research", pp.10 225~235 (1983)
18. "Factors that Affect Attitude toward A Retail Website", 13(1), pp.40~51 (2005)
19. "Consumer Satisfaction for Internet Service Providers: An Analysis of Underlying Processes", 4(1) (2003)
20. "E-satisfaction: a re-examination", 80, pp.239~247 (2004)
21. "LISREL and PLS Applied to Exit-Voice Theory ” Journal of Marketing Research", pp.440~452 (1982)
22. "An Empirical Study of Web Quality, Customer Value and Customer Satisfaction Based on E-shop", 5(1 Summer), pp.190~193 (2006)
23. "Quality Information and Knowledge" (1999), Englewood Cliffs, New Jersey: Prentice Hall
24. "Internet real estate information: are home purchasers paying attention to it?", 17 (2000)
25. "Consumer Perceptions of Internet Retail Service Quality", 13(5), pp.412~431 (2002)
26. "Customers' Perceptions of Online Retailing Service Quality and Their Satisfaction", 21(8), pp.817~840 (2004)
27. "A Proposal to Assess the Service Quality of Online Travel Agencies", 12(1), pp.63~88 (2000)
28. "Web Site Design Benchmarking within Industry Groups", 13(1), pp.17~26 (2003)
29. "Factor Analysis of Service Quality Dimension Shifts in the Information Age", 18(4), pp.297~302 (2003)
30. "Service Marketing: People, Technology, Strategy" (2001), Upper Saddle River, NJ: Prentice Hall
31. "The Measurement of Web-Customer Satisfaction", 13(3), pp.296~315 (2002)
32. "Web Site Usability, Design and Performance Metrics", 13(2) (2002)
33. "E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality", 7(3), pp.213~233 (2005)
34. "Quality Comes to Service", pp.105~111 (1990)
35. "Comfort Your Oline Customer: Quality, Trust and Loyalty on the Internet", 14(6), pp.446~456 (2004)
36. "Exploring Consumer Evaluations of e-services", 12(3, pp.4) (2001), 359~377
37. "Web Design: Viewing the Web as a Cognitive Landscape", 57, pp.787~794 (2004)
38. "Consumer Complaint Intentions and Behavior: A Review and Prospect", 52(January), pp.93~107 (1998)
39. "Determining and Assessing the Determinants of E-service Operation", 13(1), pp.39~53 (2003)
40. "“Postpurchase Communication by Consumers ” Journal of Retailing", pp.516~533 (1989)
41. "Service Quality Encounters on the Web: An Exploratory Study", 18(4, pp.5) (2004), 276~289
42. "Customer Satisfaction: A Meta- Analysis of the Empirical Evidence", 29(1), pp.16~35 (2001)
43. "A Service Quality Framework for Web-based Information Systems", 15(3), pp.164~172 (2003)
44. "Analysis of Critical Website Characteristics A Cross-Category Study of Successful Websites", 46(2), pp.14~24 (2006)
45. "How do consumers evaluate Internet retail service quality?", 17(3), pp.243~250 (2003)
46. "The Effect of Relationship Constructs on Customer Referrals and Number of Service Purchased From Multiservice Provider Does Age of Relationship Matter?", 30(3), pp.202~216 (2002)
47. "Measuring Information System Service Quality: Lessons from Two Longitudinal Case Studies", pp.61~79 (1998)
48. "Don't Keep Your Internet Customer Waiting Too Long at the Virtual Front Door", 14(1), pp.30~39 (2000)
49. "” Journal of Marketing Research", pp.258~270 (1987)
50. "eTailQ: Dimensionalizing, Measuring, and Predicting eTail Quality", 79(3), pp.183~198 (2003)
51. "Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives", 19, pp.69~89 (2002)
52. "Measuring Customer Perceived Online Service Quality: Scale Development and Managerial Implications", 24(11, pp.12) (2004), 1149~1174
53. "Service Quality Dimensions of Internet Retailing", 17(6, pp.7) (2003), 685~700
54. "“A Critical Review of Customer Satisfaction ” In Review of Marketing 1989" (1991)
55. "Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)", pp.1~15 (2000), Montreal, Canada
56. "“How Consumer Evaluation Processes Differ between Good and Services ” In Marketing of Services"