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병원도서관 가이드라인에 기반한 환자서비스 유형 및 현황

Types and Status of Patient Services based on Hospital Library Guidelines

이혜영
한국비블리아학회 (Journal Of The Korean Biblia Society For Library And Information Science)|2019.06|한국비블리아학회지 (Journal of the Korean Biblia Society for Library and Information Science)|제30권 제2호|pp. 89-116|DOI http://dx.doi.org/10.14699/kbiblia.2019.30.2.089

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키워드

병원도서관Hospital Library환자도서관환자서비스건강정보지원서비스가이드라인 및 기준Patients’ LibraryPatients’ ServiceHealth Information Support ServiceGuidelines and Standards
주제분류문헌정보학

초록

본 연구는 병원도서관의 존재 및 역할의 중요성으로 인해 관련 가이드라인 및 기준을 토대로 실제적으로 환자에게 제공되고 있는 서비스를 조사해 보고자 함이 목적으로 조사대상은 국외 병원도서관이다. 검색엔진 Google로부터 관련 검색어 결과 국외 병원도서관 사이트 90개를 선정하여 가이드라인 및 기준을 토대로 작성된 서비스 유형을 조사하였다. 조사결과, ‘기본서비스’와 ‘건강정보자원서비스’를 중심으로 서비스가 제공되고 있었으며 ‘건강정보자원서비스’의 경우, ‘교육’보다는 ‘제공․전달’중심으로 서비스가 이루어지고 있었다. ‘정신적․심적 치유서비스’는 전체적으로 미흡한 것으로 조사되었다. 조사결과를 기반으로 한 제언으로는 첫째, 환자만을 특화시킨 도서관 명칭이 필요하며 둘째, 정신적․심적 치유서비스인 문화․오락․재활 프로그램 제공, 특히 병원도서관 서비스의 중심이라 할 수 있는 독서치료서비스의 확대가 필요하며 셋째, 사서를 기본으로 한 건강사서, 자원봉사자의 인적자원 배치가 필요하다.

Abstract

The purpose of this study is to investigate the services provided to the patient based on the guidelines and standards due to the importance of the existence and role of the hospital library. The subject of investigation is foreign hospital library. As a result of the related search terms from search engine Google, researcher selected 90 overseas hospital library sites and examined the type of service based on guidelines and standards. As a result of the survey, services were provided mainly for ‘basic service’ and ‘health information resource service’ and ‘health information resource service’ was provided mainly for ‘providing and delivering’ rather than ‘education’. ‘Mental and psychological healing services’ were found to be insufficient overall. The suggestion for providing hospital library service is as follows. First, it is necessary to provide library name and service that specialize only in patients. Second, it is necessary to expand bibliotherapy service, which is the center of hospital library service, especially providing culture, rehabilitation and entertainment programs, which are mental and mental healing services. Third, it is necessary to arrange human resources of health librarian and volunteer based on librarian.

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