종합병원 간호사의 사회적 지지가 직무만족도에 미치는 영향: 감성지능의 매개효과
Influence of Social Support on the Job Satisfaction of Nurses in General Hospitals: Mediating Effect of Emotional Intelligence
1
조회
0
다운로드
5
인용
0
참고문헌
키워드
초록
Purpose: This study aimed to determine the mediating effect of emotional intelligence on the relationship between the social support and job satisfaction of general hospital nurses. Methods: The data of 197 nurses in general hospitals located in three different cities were collected for analysis. Collected data were analyzed using the t-test, ANOVA, Scheffé test, Pearson's correlation coefficients, and hierarchical multiple regression with SPSS/WIN 23.0. Results: The social support of the subjects showed positive correlations with job satisfaction (r=.56, p<.001) and emotional intelligence (r=.42, p<.001). Emotional intelligence and job satisfaction were positively correlated (r=.54, p<.001). Emotional intelligence was found to perform the partial mediation in the relationship between social support and job satisfaction. Conclusion: To improve job satisfaction, an organizational culture which enhances social support may be required as an intervention strategy, and programs should be developed to induce positive emotional intelligence.
Abstract
Purpose: This study aimed to determine the mediating effect of emotional intelligence on the relationship between the social support and job satisfaction of general hospital nurses. Methods: The data of 197 nurses in general hospitals located in three different cities were collected for analysis. Collected data were analyzed using the t-test, ANOVA, Scheffé test, Pearson's correlation coefficients, and hierarchical multiple regression with SPSS/WIN 23.0. Results: The social support of the subjects showed positive correlations with job satisfaction (r=.56, p<.001) and emotional intelligence (r=.42, p<.001). Emotional intelligence and job satisfaction were positively correlated (r=.54, p<.001). Emotional intelligence was found to perform the partial mediation in the relationship between social support and job satisfaction. Conclusion: To improve job satisfaction, an organizational culture which enhances social support may be required as an intervention strategy, and programs should be developed to induce positive emotional intelligence.
참고문헌 (30)
- Ban, Y. R., "The effect of communication satisfaction and job satisfaction on the nursing performance of hospital nurses", Master, pp.2008
- Baron, R. M., "The moderator-mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51, pp.1173~1182 (1986)
- 변대식, "임상간호사의 소진에 영향을 미치는 요인 - 감정노동을 중심으로 -", 간호행정학회지, 15(3), pp.444~454 (2009), 간호행정학회
- Choi, K. W., "A study on the effects of nurses' organizational commitment and job satisfaction on their customer orientation", Master, pp.2009
- 최석봉, "감성지능, 직무만족, 자기효능감이 조직시민행동에 미치는 영향 - 대학병원 간호사를 중심으로 -", 인적자원관리연구, 19(5), pp.73~94 (2012), 한국인적자원관리학회
- Codier, E., "Measuring the emotional intelligence of clinical staff nurses an approach for improving the clinical care environment", Nursing Administration Quarterly, 32(1), pp.8~14 (2008)
- Dawn, F., "The heart of the art : Emotional intelligence in nurse education", Nursing Inquiry, 11(2), pp.91~98 (2004)
- 한금선, "임상 간호사의 스트레스 증상에 영향을 미치는 요인", Journal of Korean Academy of Nursing, 34(7), pp.1307~1314 (2004), 한국간호과학회
- 한금선, "간호사의 감성역량에 영향을 미치는 요인", 스트레스 硏究, 17(1), pp.19~25 (2009), 대한스트레스학회
- 전미경, "간호사가 지각하는 근무환경, 직무만족도, 사회적 지지가 재직의도에 미치는 영향", 한국콘텐츠학회 논문지, 19(5), pp.532~541 (2019), 한국콘텐츠학회[DOI]
- 강수연, "사회복지종사자의 감성지능 수준에 따라 감정노동이 소진에 미치는 영향", 사회과학연구, 37(2), pp.53~72 (2011), 사회과학연구원[DOI]
- Kim, D. M., "The effects of nurses' job stress and social support on emotional intelligence and emotional exhaustion in hemodialysis unit", Master, pp.2017
- 김인순, "간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할", 간호행정학회지, 15(4), pp.515~526 (2009), 간호행정학회
- 김정희, "임상간호사의 직무스트레스, 사회적 지지, 대처전략과 우울", 한국직업건강간호학회지, 18(2), pp.219~231 (2009), 한국직업건강간호학회
- 김주현, "임상 간호사의 감정노동, 감성지능 및 사회적 지지가 직무스트레스에 미치는 영향", 기본간호학회지, 20(2), pp.157~167 (2013), 기본간호학회
- 김경희, "보험심사간호사의 사회적지지, 자기효능감, 소진과의 관계연구", 석사, 간호행정, pp.2008
- Kim, S. J., "The effect of nurse's emotional intelligence and communication competency on nursing performance", Master, pp.2017
- 고현록, "임상간호사의 감성지능과 대인관계능력, 직무만족도의 관계", 한국간호교육학회지, 20(3), pp.413~423 (2014), 한국간호교육학회[DOI]
- Lee, S. L., "Factors influencing on burnout of the hospital nurses", Master, pp.2013
- Lee, S. S., "Understanding organizational behavior" (2001), Yangji Publisher
- 이소영, "중소병원 간호사의 직무착근도와 상사-구성원 교환관계가 직무만족, 조직몰입 및 이직의도에 미치는 영향", 석사, 의료경영전공, pp.2012
- 남현아, "임상간호사의 감정노동과 사회적 지지, 직무만족도와의 관계", 한국웰니스학회지, 9(4), pp.69~79 (2014), 한국웰니스학회
- Park, J. W., "A Study to development a scale of social support", Doctor, pp.1985
- 박소희, "임상간호사의 감성지능과 간호근무환경이 간호업무성과에 미치는 영향", 디지털융복합연구, 16(4), pp.175~184 (2018), 한국디지털정책학회[DOI]
- 박수미, "종합병원간호사의 감정노동과 이직의도와의 관계에서 감성지능의 조절효과", 보건사회연구, 33(3), pp.540~564 (2013), 한국보건사회연구원[DOI]
- 류영옥, "중소병원 간호사의 감정노동과 간호전문직관이 직무만족에 미치는 영향", 기본간호학회지, 22(1), pp.7~15 (2015), 기본간호학회[DOI]
- Sener, E., "The effect of the emotional intelligence on job satisfaction", Studies in Health Technology Informatics, 146, pp.710~711 (2009)
- 송민정, "종합병원 간호사의 감성지능과 직무배태성이 이직의도에 미치는 영향에 관한 융합연구", 한국융합학회논문지, 8(2), pp.83~89 (2017), 한국융합학회[DOI]
- Wong, C. S., "The effects of leader and follower emotional intelligence of performance and attitude : An exploratory study", Leadership Quarterly, 13, pp.243~274 (2002)
- 윤영란, "감성지능, 직무만족, 자기효능감이 조직시민행동에 미치는 영향", 석사, 경영학전공, pp.2012