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병원 서비스품질 차이요인에 관한 연구

A Study on the Difference Factors in Service Quality for Hospital Industries

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참고문헌

주제분류학제간연구

초록

Abstract

This study is to identify the differences in service quality for the 2nd-scale hospital industries. The subjects of this survey for the empirical analysis are limited to the 2nd- scale hospitals in Korea: data are collected in Seoul, Incheon and Kyungki areas.The results are as follows.First, the efficiency for hospital operations confirmed the differences in bed scale.Second, the high-efficiency hospitals attach importance to efficiency with more than 100 bad scale and the low-efficiency hospitals attach importance to service quality with less than 100 bed scale.

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