Learning from Failure : Does the Attribution Matter? Effects of Attributed Errors on Airlines’ Learning
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This paper investigated factors on organization learning by proposing whether organizations learn more from attributing causes of aviation accident internally or externally. Organization learning was measured by a reduction in aviation accident rates. In addition, this paper proposes that the higher visibility of the accident, firms learn more from the aviation errors. Lastly, this research proposes that the more accident attributable to neither one of internal nor external causes which is defined as ambiguous errors, organizations tend to learn more from the aviation errors since ambiguous errors result in profounder search than just a defined cause. The implications of this research for learning theories and work on attribution theories are discussed.
Abstract
This paper investigated factors on organization learning by proposing whether organizations learn more from attributing causes of aviation accident internally or externally. Organization learning was measured by a reduction in aviation accident rates. In addition, this paper proposes that the higher visibility of the accident, firms learn more from the aviation errors. Lastly, this research proposes that the more accident attributable to neither one of internal nor external causes which is defined as ambiguous errors, organizations tend to learn more from the aviation errors since ambiguous errors result in profounder search than just a defined cause. The implications of this research for learning theories and work on attribution theories are discussed.
참고문헌 (46)
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