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적응수행에 대한 직무탈진, 심리적 집합주의 및 성격의 상호작용 효과

The Interaction Effects of Burnout, Psychological Collectivism, and Personality on Adaptive Performance

한태영
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2008.11|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제21권 제4호|pp. 631-655|DOI 10.24230/ksiop.21.4.200811.631

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참고문헌

키워드

Burnout지적 개방성직무탈진Emotional stability적응수행Openness to experienceAdaptive performance정서적 안정성심리적 집합주의Psychological Collectivism
주제분류심리과학

초록

본 연구는 변화에 대한 적응의 요구가 강한 최근 조직 환경을 반영하여 직무상에서 적응수행(adaptive performance)에 영향을 주는 요인들 간 관계의 양태를 밝히고자 하였다. 선행변인으로서 지속적인 스트레스로 야기된 직무탈진, 최근 글로벌화를 지향하는 변화에 의해 약화되고 있는 동양적 집합주의 가치를 개인 차원에서 지각하는 심리적 집합주의(psychological collectivism), 그리고 개인특성 변인으로서 성격요인 등을 고려하였으며, 이 변인들 간의 상호작용 효과도 검증하였다. 경영관련 사무직종에 종사하는 204명의 조사대상자에게 설문을 실시하여 데이터를 수집하였다. 위계적 회귀분석의 결과는 대체로 본 연구의 가설과 일치하는 결과를 나타내었다. 세 예측변인은 모두 적응수행에 강한 주효과를 보였으며, 집합주의에 의해 직무탈진의 부정적인 효과가 완화되는 상호작용이 확인되었고, 이러한 상호작용 효과가 정서적 안정성이 낮을수록 강한 3원 상호작용도 약하게 발견되었다. 지적 개방성을 성격으로 고려할 때도 유사한 양태의 결과가 나타났으나 3원 상호작용은 유의하지 않았다. 이러한 결과를 바탕으로 이론적, 실무적 시사점을 논의하였다.

Abstract

The purpose of this study was to investigate the effects of a series of factors on adaptive performance, reflecting today's change-driving organizational environment. As antecedents of adaptive performance, this research examined the job burnout that is produced by prolonged stress, the individuals' perception of psychological collectivism at work that is presumed to continue to weak in the way of organizational globalization, and two factors out of five-factor personality dimensions as individual difference variables. The study also tested interaction effects among these antecedents. The study conducted a survey research to 204 while-collar employees working in various organizations. Results of hierarchical multiple regression analyses largely supported the hypothesized pattern; it found strong main effects of all of the three predictor variables as well as the interaction effect of burnout and collectivism on adaptive performance in a way that collectivism acted a buffering role in the negative effect of burnout. The study also revealed that this moderating effect of collectivism was stronger for individuals with lower emotional stability, showing the three-way interaction effect. Similar relational patterns were found when openness to experience was considered as personality factor, except the three-way interaction that was insignificant. Suggestions for future research and practical implications were provided based on the findings.

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