디지털 취약계층을 위한 AI 기반 키오스크 인터페이스: 게이미피케이션을 통한 사용성 향상에 초점을 맞추어
AI-Based Kiosk Interface for Digitally Vulnerable Users: Focusing on Usability Enhancement through Gamification
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초록
This study aims to enhance kiosk accessibility for digitally vulnerable users by designing and implementing a new type of kiosk interface that integrates AI-based motion and speech recognition technologies with gamification elements. Users can explore functions without touch using hand gestures and naturally learn how to operate the system through immersive interactions with mini-games. To evaluate the system’s effectiveness, a Focus Group Interview (FGI) was conducted with older adults, and a heuristic evaluation was carried out with UI/UX experts. The results showed that the proposed interface effectively lowered entry barriers and encouraged repeated use. However, some improvements were identified in visual guidance elements. This study goes beyond conventional UI improvements and serves as an experimental attempt to innovate kiosk user experience through AI technologies and gamified design.
Abstract
This study aims to enhance kiosk accessibility for digitally vulnerable users by designing and implementing a new type of kiosk interface that integrates AI-based motion and speech recognition technologies with gamification elements. Users can explore functions without touch using hand gestures and naturally learn how to operate the system through immersive interactions with mini-games. To evaluate the system’s effectiveness, a Focus Group Interview (FGI) was conducted with older adults, and a heuristic evaluation was carried out with UI/UX experts. The results showed that the proposed interface effectively lowered entry barriers and encouraged repeated use. However, some improvements were identified in visual guidance elements. This study goes beyond conventional UI improvements and serves as an experimental attempt to innovate kiosk user experience through AI technologies and gamified design.