영상의학과 서비스 개선방안에 관한 연구

Abstract

The purpose of this study is to find ways of improving radiology services provided at hospitals through examining current problems of the services and measuring patient satisfaction about them. For the purpose, this researcher made a questionnaire survey of 209 patients who used the radiology departments of two university hospitals as tertiary medical institutions located in Busan, The survey was carried out from June 1 to July 30, 2008. Results of the study can be summarized as follows. The patients' satisfaction about the kindness of radiologists was generally low since it was measured to be scored 3.0 or below in average. This indicates that they were dissatisfied with the equipment and environment. The patients' anxiety about the process of radiology was measured and scored 3.0 or below in average, indicating they generally felt anxious about the process. Factors affecting the above reliability such as their skillfulness, qualification, persuasiveness and expertise were found positively correlated with the patients' satisfaction about the radiologists. To realize Better radiological department services, in conclusion, radiologists are required to resort to conventional practices of radiology no longer, and reconsider current radiological technologies. They are also required to firmly establish their pride as a professional, and make best efforts to keep pace with this era of rapid scientific development by constantly training themselves.