생활물류서비스산업발전법에서의 종사자보호

Abstract

With the wide spread of e-commerce and the introduction of various IT technologies, O2O (Online to Offline) commerce has become common, daily life related logistics are becoming more important. In order to systematically develop door-to-door delivery services and small parcel delivery services, the Consumer Logistics Service Industry Development Act (hereinafter referred to as the Consumer Logistics Act). has been in force since July 27, 2021. The Consumer Logistics Act was basically introduced to prepare legal and institutional platforms to keep pace with the rapid growth of the door-to-door delivery industry and the rapid growth of small parcel delivery services including food delivery. The main characteristics of the Consumer Logistics Act are the introduction of registration system of the door-to-door delivery business and certification system of the small package delivery business. In addition, protective measures were taken for workers in the door-to-door delivery service and small parcel delivery service, and measures to protect consumers were introduced. As protection measures for workers, the standard contract was encouraged to be used at the time of conclusion of the contract for employment, the right to request for contract renewal was introduced in the Consumer Logistics Act, and the service providers must be responsible for safety management together with the establishment of cooperative and and installment of a rest area, etc. The purpose of this paper is to contribute to the rapid establishment of the base of consumer logistics that can be of service to the consumer daily lifer by examining the provisions related to worker protection as the main contents of the Consumer Logistics Act, and by seeking solutions and problems of this Act.