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민간항공 조종사 직무만족에 대한 항공사 오류관리문화의 영향

The Effect of Error Management Culture on Airline Pilots’ Job Satisfaction

이장룡|정환민
(사)위기관리이론과실천 (Crisis and Emergency Management: Theory and Praxis)|2022.07|Crisisonomy|제18권 제7호|pp. 81-93|DOI https://doi.org/10.14251/crisisonomy.2022.18.7.81

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참고문헌

키워드

조직공정성직무만족job satisfactionorganizational fairnessairlinepilot조종사민간항공오류관리문화error management culture

초록

본 연구는 민간항공 조종사의 직무만족에 영향을 미칠 수 있는 조직공정성 및 항공사 오류관리문화의 효과를 확인하기 위해 부기장 그룹과 기장 그룹을 대상으로 수행되었다. 조직공정성은 세부적으로 분배공정성, 절차공정성, 상호작용공정성을 포함하고, 오류관리문화는 조직이 구성원들의 오류를 불확실한 환경과의 상호작용 과정에서 발생한다는 관점을 견지하는 문화로 정의된다. 본 연구를통해 조직공정성은 민간항공 조종사의 직무만족에 큰 영향을 미치지 않는다는 것을 파악하였고, 항공사의 오류관리문화 수준이 높아질수록 기장 그룹의 직무만족도가 향상되는 것을 확인하였으며, 항공사 오류관리문화 수준 변화가 조종사 직무만족에 미치는 조절효과는 기장 그룹에서 조직공정성의 세부 구성요소 중 분배공정성과 상호작용공정성에 영향을 미친다는 것을 식별하였다. 따라서항공사의 오류관리문화 증진 노력은 기장급 조종사의 직무만족도를 높여 긍정적 직무태도를 강화시키는 효과적 수단이 될 것으로 사료되고, 이를 통해 항공운송의 효율성과 안전성이 향상될 것으로예상된다.

Abstract

This study was conducted to confirm the effect of the organizational fairness and airline error management culture that can affect the job satisfaction of airline pilots. Organizational fairness includes distribution justice, procedural justice, and interaction justice in detail, and error management culture is defined as a culture in which an organization maintains the view that its members’ errors occurred in the process of interacting with an uncertain environment. This study found that organizational fairness does not have a significant impact on the job satisfaction of civil aviation pilots, and the higher error management culture level of airlines, the better the job satisfaction of captains. Also, this study found the modulation effect of airline error management culture proportionally affects two of the detailed components of organizational fairness which are the distribution justice and interaction justice. Therefore, effort to promote the error management culture of airline is expected to be an effective measure of strengthening captains’ positive job attitude, and would improve efficiency and safety of the air transport.

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