노인의 미용복지서비스 만족도가 생활 만족도에 미치는 영향
The Relationships Between Satisfaction with Beauty Welfare Services and Life Satisfaction in Elderly Populations
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This study investigated the relationship between beauty welfare services and life satisfaction among elderly people. Residents of elderly welfare facilities in the Jeollabuk-do province of Korea aged 60 or older were surveyed.Results indicated that men were more satisfied with beauyt welfare services than women,with high levels of satisfaction reported in the following groups: ‘70-79 (age)’, ‘seodang (private village school)/elementary school graduates (education)’, ‘myself (provision of living expenses)’, ‘KRW 500,000 or less (average monthly income)’, ‘singles (marital status)’ and ‘living with a spouse (cohabitation)’. Correlations examining satisfaction with beauty welfare services based ongeneral characteristics indicated men were more satisfied than women in all fields, such as professionalism, handling of customer complaints, physical environment, and customer satisfaction. Due to the age of the respondents ‘seodang/elementary school graduates’ was the most common response in terms of educational background. Lower, average monthly income was most common in respondents who indicated they were single, in terms of marital status. Differences in cohabitant were most apparent in those ‘living alone’. In terms of life satisfaction, women reported highersatisfaction than men. As the average monthly income increased, life satisfaction also increased in the categories -of ‘60-69 (age)’, ‘high school graduates or higher (education)’ and ‘spouse (provision of living expenses)’. Regarding the influence of satisfaction with beauty welfare services on life satisfaction, as the physical environments and customer satisfaction increased, life satisfaction improved. In conclusion, findings indicate correlations between satisfaction with beauty welfare services and life satisfaction.
Abstract
This study investigated the relationship between beauty welfare services and life satisfaction among elderly people. Residents of elderly welfare facilities in the Jeollabuk-do province of Korea aged 60 or older were surveyed.Results indicated that men were more satisfied with beauyt welfare services than women,with high levels of satisfaction reported in the following groups: ‘70-79 (age)’, ‘seodang (private village school)/elementary school graduates (education)’, ‘myself (provision of living expenses)’, ‘KRW 500,000 or less (average monthly income)’, ‘singles (marital status)’ and ‘living with a spouse (cohabitation)’. Correlations examining satisfaction with beauty welfare services based ongeneral characteristics indicated men were more satisfied than women in all fields, such as professionalism, handling of customer complaints, physical environment, and customer satisfaction. Due to the age of the respondents ‘seodang/elementary school graduates’ was the most common response in terms of educational background. Lower, average monthly income was most common in respondents who indicated they were single, in terms of marital status. Differences in cohabitant were most apparent in those ‘living alone’. In terms of life satisfaction, women reported highersatisfaction than men. As the average monthly income increased, life satisfaction also increased in the categories -of ‘60-69 (age)’, ‘high school graduates or higher (education)’ and ‘spouse (provision of living expenses)’. Regarding the influence of satisfaction with beauty welfare services on life satisfaction, as the physical environments and customer satisfaction increased, life satisfaction improved. In conclusion, findings indicate correlations between satisfaction with beauty welfare services and life satisfaction.
참고문헌 (17)
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