미용 종사자의 직무스트레스가 서비스 사보타주와 조직시민행동에 미치는 영향
The Effect of Job Stress of Beauty Workers on Service Sabotage and Organizational Citizenship Behavior
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초록
The purpose of this study is to examine the effect of job stress of beauty workers on service saboteurs and organizational citizenship behavior. SPSS v. 21.0, frequency analysis, exploratory factor analysis, Cronbach's α, descriptive statistical analysis, correlation analysis, and linear regression analysis were performed using the process of data coding and data cleaning. The results of this study were as follows. First, service sabotage increases as family- related, interpersonal-related, and role-related stress increases by sub-factors of job stress. Second, organizational citizenship behavior decreases as interpersonal, family, and role-related stress increases by sub-factors of job stress. Specifically, the results showed that service sabotage had a statistically significant positive (+) effect on organizational citizenship behavior. Therefore, the higher service saboteurs, the lower the organizational citizenship behavior. As the job stress of beauty workers increased, service sabotage increased, and as job stress increased, organizational citizenship behavior decreased. As the number of service providers has increased, organizational citizenship behavior has shown a decreasing trend, and development of programs for management of stress at the personal level of beauty workers is needed.
Abstract
The purpose of this study is to examine the effect of job stress of beauty workers on service saboteurs and organizational citizenship behavior. SPSS v. 21.0, frequency analysis, exploratory factor analysis, Cronbach's α, descriptive statistical analysis, correlation analysis, and linear regression analysis were performed using the process of data coding and data cleaning. The results of this study were as follows. First, service sabotage increases as family- related, interpersonal-related, and role-related stress increases by sub-factors of job stress. Second, organizational citizenship behavior decreases as interpersonal, family, and role-related stress increases by sub-factors of job stress. Specifically, the results showed that service sabotage had a statistically significant positive (+) effect on organizational citizenship behavior. Therefore, the higher service saboteurs, the lower the organizational citizenship behavior. As the job stress of beauty workers increased, service sabotage increased, and as job stress increased, organizational citizenship behavior decreased. As the number of service providers has increased, organizational citizenship behavior has shown a decreasing trend, and development of programs for management of stress at the personal level of beauty workers is needed.
참고문헌 (30)
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