비폭력 의사소통교육이 간호사의 의사소통능력, 의사소통 자기효능감, 스트레스에 미치는 효과
Effects of Nonviolent Communication(NVC) Program consist of Communication Competency, Communication Self-Efficacy and Stress in Nurses
1
조회
0
다운로드
11
인용
0
참고문헌
키워드
초록
This study investigated the effects of nonviolent communication(NVC) program for communication competency, communication self-efficacy and Stress in 48 hospital nurses in Korea. NCV program was provided for 15 weeks. The The NVD program contents were interpersonal relationships, communication skills, NVC, role plays. Data were measured before and after the NCV program by questionnaires of Lee ets(2003)'s communication competency scale, Ayers(2005)'s communication self-efficacy scale and stress Visual Analogue Scale. Statistic analysis was done by SPSS 21 program, descriptive statistics of mean, standard deviation, minimum and maximum and paired t-test for difference analysis of the variables, The results were all statistically significant.: communication competency(p=.000), communication self-efficacy(p=.000), stress(p=.000). NVC program improved nurses/s communication competency, communication self-efficacy and lowered nurse's stress. The results will provide the basic data and evidences of NCV communication for nursing practices and further studies related NVC. The results will be used for developing more various NVC intervention programs for nurses who suffered from violence verbal abuse at work.
Abstract
This study investigated the effects of nonviolent communication(NVC) program for communication competency, communication self-efficacy and Stress in 48 hospital nurses in Korea. NCV program was provided for 15 weeks. The The NVD program contents were interpersonal relationships, communication skills, NVC, role plays. Data were measured before and after the NCV program by questionnaires of Lee ets(2003)'s communication competency scale, Ayers(2005)'s communication self-efficacy scale and stress Visual Analogue Scale. Statistic analysis was done by SPSS 21 program, descriptive statistics of mean, standard deviation, minimum and maximum and paired t-test for difference analysis of the variables, The results were all statistically significant.: communication competency(p=.000), communication self-efficacy(p=.000), stress(p=.000). NVC program improved nurses/s communication competency, communication self-efficacy and lowered nurse's stress. The results will provide the basic data and evidences of NCV communication for nursing practices and further studies related NVC. The results will be used for developing more various NVC intervention programs for nurses who suffered from violence verbal abuse at work.
참고문헌 (37)
- 김미옥, "간호대학생의 자기효능감, 의사소통능력, 비판적 사고성향 및 임상수행능력에 관한 연구", 한국산학기술학회논문지, 17(6), pp.609~617 (2016), 한국산학기술학회[DOI]
- 金桂媛, "問題解決에 대한 自己評價와 問題解決技術訓練의 效果", 석사, 상담심리, pp.1988
- 김선아, "집단 프로그램을 통합한 의사소통론 교과목 운영의 개발과 효과", Journal of Korean Academy of Nursing, 34(3), pp.412~420 (2004), 한국간호과학회
- 김춘숙, "간호대학생의 의사소통-교과목에 대한 교육-학습 경험", 의료경영학연구, 8(4), pp.19~29 (2014), 경영연구원
- 박영희, "자기주장훈련 프로그램이 중환자실 간호사의 주장행동과 스트레스 증상, 대인관계에 미치는 영향", 석사, 간호학, pp.2008
- 배수현, "간호대학생의 의사소통 능력과 리더십 향상을 위한 교과외 코칭프로그램 개발 및 효과검증", 한국간호교육학회지, 21(2), pp.202~214 (2015), 한국간호교육학회[DOI]
- 신경아, "의사소통 훈련 집단프로그램이 간호대학생의 대인 의사소통과 인간관계에 미치는 효과", 한국간호교육학회지, 17(2), pp.149~158 (2011), 한국간호교육학회
- 손행미, "간호대학 학부과정 의사소통 교과목 현황 및 분석", 한국간호교육학회지, 17(3), pp.426~434 (2011), 한국간호교육학회
- 오연재, "간호대학생의 의사소통 능력 증진 프로그램 개발 및 효과 : 학습전이 이론을 중심으로", 박사, 간호학, pp.2008
- 주지선, "의사소통 훈련 프로그램이 대학생의 의사소통과 인간관계에 미치는 효과", 석사, 교육심리및상담심리, pp.2006
- 유문숙, "표준화환자 학습이 유치도뇨술, 의사소통능력, 학습동기에 미치는 효과", 기본간호학회지, 9(1), pp.66~75 (2002)
- 이광자, "의사소통과 간호" (2011), 신광출판사
- 이광자, "임상현장의 커뮤니케이션 문제점과 개선방향에 관한 연구", 의료커뮤니케이션, 1(1), pp.33~45 (2006), 대한의료커뮤니케이션학회[DOI]
- 생애능력 측정도구 개발연구 : 의사소통 능력, 문제해결 능력, 자기주도적 학습능력을 중심으로, "이석재", 한국교육개발원, ~ (2003)
- 양정윤, "비폭력대화를 이용한 의사소통 중재연구의 통합적 고찰", 간호학의 지평, 13(1), pp.36~47 (2016)
- 정순중, "체험중심의 의사소통 훈련 프로그램의 개발 및 효과 검증", 석사, 심리학, pp.1995
- 조용애, "간호사의 의료인 간 의사소통에 대한 조사연구", 임상간호연구, 19(1), pp.20~32 (2013), 병원간호사회
- 최은경, "비폭력대화 프로그램의 의사소통 효과", 석사, 가족치료학, pp.2006
- 케서린 한, "인간관계와 의사소통을 위한 비폭력대화 2" (2012), 한국NVC센터 출판부
- 한국간호교육평가원, "간호교육인증평가기준집(학사학위과정)", 11~ (2012)
- 한금선, "간호대학생의 의사소통 유행, 자기효능감, 감정조절, 대처방법간의 관계", 정신간호학회지, 17(1), pp.28~34 (2008), 정신간호학회
- 홍지연, "간호사-의사 협력, 직무자율성과 조직몰입의 관계", 간호행정학회지, 15(4), pp.601~609 (2009), 간호행정학회
- Ayres H. W., "Factors Related to Motivation to Learn and Motivation to Transfer Learning in a Nursing Population", Doctor, pp.2005
- Bernard Cova, "Community and consumption: Towards a definition of the “linking value” of product or services", European Journal of Marketing, 31(3, pp.4) (1997), 297~316
- Booth, K., "Measurement of communication skills in cancer care : Myth or reality?", Journal of Advanced Nursing, 30, pp.1073~1079 (1999)
- Ceravolo. D. J., "Strengthening communication to overcome lateral violence", Journal of Nursing Management, 20, pp.599~606 (2012)
- Dougherty, M. B., "The nurse-nurse collaboration scale", The Journal of Nursing Administration, 40(1), pp.17~25 (2010)
- Heppner, P. P., "The development and implication of a personal problem-solving inventory", Journal of Counseling Psychology, 29, pp.66~75 (1982)
- Idczak, S. E., "I am a nurse; nursing students learn the art and science of nursing", Nursing Education Perspectives, 28(2), pp.66~71 (2007)
- Knaus, W. A., "An evaluation of outcome from intensive care in major medical centers", Annals of Internal Medicine, 104(3), pp.410~418 (1986)
- Larson, L., "The social cognitive model of counselor training", The Counseling Psychologist, 26, pp.219~273 (1998)
- Manojlovich, M., "Intensive care units, communication between nurses and physicians, and patients’ outcomes", American Journal of Critical Care, 18(1), pp.21~30 (2009)
- Marshall B. Rosenberg, "Nonviolent Communication: A Language of Life Paperback" (2003), Amazon
- Maslow A, "Motivation and personality" (1970), Harper & Row
- Miller, P. A., "Nurse-physician collaboration in an intensive care unit", American Journal of Critical Care, 10(5), pp.341~350 (2001)
- Preheim, G. J., "The new fundamentals in nursing : Introducing eginning quality and safety education for nurses’' competencies", Journal of Nursing Education, 48, pp.694~697 (2009)
- Wilkinson, S. M., "The essence of cancer care : The impact of training on nurses'ability to communicate effectively", Journal of Advanced Nursing, 40, pp.731~738 (2002)