의료기관별 의료서비스 수준과 국민의료제도 인식의 차이 및 의료기관 선택에 미치는 영향: 외래서비스를 중심으로
The Effect of Differences in Medical Service Level and Perception of the Health Care System on the Selection of Medical Institutions: Focusing on Outpatient Services
2
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
This study aims to investigate the difference between the level of medical service and the perception of the health care system by medical institution, focusing on the experience of using outpatient services, and the effect of the level of medical service and the perception of the public health system on the choice of medical institution. Present study used secondary data from the Health Care Experience Survey 2020. The data were analyzed using SPSS 26.0 program. The research results are as follows. First, in using outpatient services, they had positive experiences about the comfort and comfort of medical facilities, services of administrative departments, and recommendations for use of medical institutions. Second, while they are aware of the health care system and are generally satisfied with and trust the health care system, they are aware that the health care system needs to be improved, and the awareness of chronic disease management services at local clinics is low. Third, satisfaction with the health care system was found to favor hospitals. In addition, it was found that dental hospitals were preferred when choosing a medical institution if they felt the comfort and coziness of the facility at the dental hospital and were aware of the chronic disease management service of the local clinic. Medical institutions that felt the need to improve the health care system were also found to be dental hospitals. The implications of this study are as follows. Medical institutions need to come up with measures to make the atmosphere of medical facilities feel comfortable and cozy, and the administrative departments need to make efforts to improve their services. In addition, it is necessary to make efforts to improve the credibility and satisfaction of the health care system by promoting the benefits of the health care system in detail along with the government's continuous efforts on ways to improve the health care system.
Abstract
This study aims to investigate the difference between the level of medical service and the perception of the health care system by medical institution, focusing on the experience of using outpatient services, and the effect of the level of medical service and the perception of the public health system on the choice of medical institution. Present study used secondary data from the Health Care Experience Survey 2020. The data were analyzed using SPSS 26.0 program. The research results are as follows. First, in using outpatient services, they had positive experiences about the comfort and comfort of medical facilities, services of administrative departments, and recommendations for use of medical institutions. Second, while they are aware of the health care system and are generally satisfied with and trust the health care system, they are aware that the health care system needs to be improved, and the awareness of chronic disease management services at local clinics is low. Third, satisfaction with the health care system was found to favor hospitals. In addition, it was found that dental hospitals were preferred when choosing a medical institution if they felt the comfort and coziness of the facility at the dental hospital and were aware of the chronic disease management service of the local clinic. Medical institutions that felt the need to improve the health care system were also found to be dental hospitals. The implications of this study are as follows. Medical institutions need to come up with measures to make the atmosphere of medical facilities feel comfortable and cozy, and the administrative departments need to make efforts to improve their services. In addition, it is necessary to make efforts to improve the credibility and satisfaction of the health care system by promoting the benefits of the health care system in detail along with the government's continuous efforts on ways to improve the health care system.
참고문헌 (23)
- "2021 건강보험 주요통계(11-B550928 -000036-08)" (2021), 국민건강보험공단[URL]
- 김시영, "의료 소비자의 동기가 병원 선택 요인과 행동에 미치는 영향 분석", 상품학연구, 37(3), pp.71~82 (2019), 한국상품학회[DOI]
- 김용, "환자 중심의 의료서비스 변화: 의사와 환자의 커뮤니케이션 개선을 중심으로", 과학기술학연구, 13(2), pp.71~110 (2013), 한국과학기술학회
- 김우진, "의료서비스 마케팅 국내 연구동향 분석", 병원경영학회지, 24(1), pp.21~35 (2019), 한국병원경영학회
- 김지온, "의료서비스경험에 따른 외래 의료서비스 만족도와 영향 요인", 보건의료산업학회지, 14(1), pp.15~30 (2020), 보건의료산업학회[DOI]
- 김희년, "의료서비스경험조사로 분석한 외래서비스 만족의 결정요인", 보건과 복지, 23(3), pp.179~198 (2021), 한국보건복지학회[DOI]
- 문종훈, "우리나라 보건의료제도의 국민 인식과 요인: 2017년 의료서비스경험조사를 이용하여", 사회융합연구, 4(1), pp.27~37 (2020), 국방안보연구소[DOI]
- 서영우, "의료서비스경험자의 보건의료제도 인식도와 영향 요인", 보건의료산업학회지, 12(4), pp.59~72 (2018), 보건의료산업학회[DOI]
- 신정우, "입원 의료서비스 경험에 따른 추천의향과 기대한 치료결과 달성 및 만족도에 관한 연구", 보건의료산업학회지, 16(2), pp.25~37 (2022), 보건의료산업학회
- 2020 의료서비스경험조사, "신정우", 한국보건사회연구원, ~ (2020)
- 신정우, "국민 중심 보건의료체계 구축을 위한 통계 생산과제", 보건복지포럼, 250, pp.57~65 (2017)
- 신현경, "환자경험과 중소병원 어포던스디자인", 한국컴퓨터정보학회논문지, 23(4), pp.131~138 (2018), 한국컴퓨터정보학회[DOI]
- 유창훈, "외래 의료 이용에서 종별 의료기관 선택에 영향을 미치는 요인", 대한의사협회지, 55(9), pp.898~910 (2012), 대한의사협회
- 이동성, "Influence of Servicescape and Nurse-Staff Related Service Qualities on Behavioral Intention of Medical Service Customers", 의료경영학연구, 12(2), pp.45~58 (2018), 경영연구원[DOI]
- 이아영, "의료기관 유형별 외래진료만족도에 영향을 미치는 요인에 대한 연구: 2019년 의료서비스 경험조사를 중심으로", 한국산학기술학회논문지, 22(9), pp.505~513 (2021), 한국산학기술학회[DOI]
- 이예슬, "병원급 의료기관 의료부대사업의 경제적 파급효과", 병원경영학회지, 21(1), pp.32~42 (2016), 한국병원경영학회
- 조성찬, "의료기관 유형별, 진료과별 의료서비스 경험 차이비교: 외래와 입원서비스를 중심으로", 의료경영학연구, 13(1), pp.27~38 (2019), 경영연구원[DOI]
- 홍경진, "간호사 서비스 경험의 의료기관 이용자 특성별 차이와 입원만족도, 보건의료 제도 인식과의 관계", 한국콘텐츠학회 논문지, 20(9), pp.672~680 (2020), 한국콘텐츠학회[DOI]
- Donabedian, A., "The quality of care: How can it be assessed?", JAMA, 260(12), pp.1743~1748 (1988)
- Jeon B, "Health and Long-Term Care Systems for Older People in the Republic of Korea: Policy Challenges and Lessons", Health Systems & Reform, 3(3), pp.214~223 (2017)
- Parker RM, "Health literacy: a policy challenge for advancing high-quality health care", Health Aff(Millwood), 22(4), pp.147~153 (2003)
- Health Systems: Improving performance, World Health report 2000, "WHO", 1~20 (2000)
- Wolf, J., "Defining patient experience", Patient Experience Journal, 1(1), pp.7~19 (2014)