Performance assessment for liner shipping industry: a multi-attribute analysis by the balanced scorecard (BSC)
0
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
This paper investigates the performance assessment of liner shipping industry and presents a multi-dimensional evaluation framework to ensure both financial and non-financial monitoring. The traditional performance assessment approach is based on the financial indicators such as ratio analysis, but it is limited to the fiscal perspective. The meaning of performance has dramatically changed and non-financial (and intangible) assets increased their importance in recent years. Under these circumstances, the multi-attribute performance assessment methods play a critical role to combine many aspects of the business. Balanced Scorecard (BSC) is originally developed for the multi-attribute performance assessment and its philosophy on business process evaluation pioneered the importance of key performance indicators and the quality management issues including the internal customer. Service quality and the business performance assessment are some of the hot issues in the liner shipping industry and the long term competitiveness is a critical concern in the recent liner shipping business. The BSC method is utilized to ensure a cumulative analysis of the short/long and tangible/intangible indicators of performance and computes the weight of each criterion by using Fuzzy-AHP method in the liner shipping industry.
Abstract
This paper investigates the performance assessment of liner shipping industry and presents a multi-dimensional evaluation framework to ensure both financial and non-financial monitoring. The traditional performance assessment approach is based on the financial indicators such as ratio analysis, but it is limited to the fiscal perspective. The meaning of performance has dramatically changed and non-financial (and intangible) assets increased their importance in recent years. Under these circumstances, the multi-attribute performance assessment methods play a critical role to combine many aspects of the business. Balanced Scorecard (BSC) is originally developed for the multi-attribute performance assessment and its philosophy on business process evaluation pioneered the importance of key performance indicators and the quality management issues including the internal customer. Service quality and the business performance assessment are some of the hot issues in the liner shipping industry and the long term competitiveness is a critical concern in the recent liner shipping business. The BSC method is utilized to ensure a cumulative analysis of the short/long and tangible/intangible indicators of performance and computes the weight of each criterion by using Fuzzy-AHP method in the liner shipping industry.
참고문헌 (36)
- Kassem, D.M, "Human resource planning and organisational performance: An exploratory analysis", Strategy, Manage, J, 51, pp.387~392 (1987)
- Otley, D.T, "Performance measurement-functional analysis, Business performance measurement: theory and practice", pp.3~21 (2002), Cambridge University Press
- Van Horne, J.C, "Financial management and policy" (2009), Pearson Education
- Altman, E.I, "Financial Ratios, Discriminant Analysis and the Prediction of Corporate Bankruptcy", Journal of Finance, 23, pp.589~609 (1968)
- Ocal, M.E, "Industry financial ratios-application of factors analysis in Turkis construction industry", Journal of Building and Environment, 42, pp.385~389 (2005)
- Emel, A. B, "A credit scoring approach for the commercial banking sector", SocEcon Plan Sci, 37, pp.103~123 (2003)
- Sanders, D, "C.R.2000", Six sigma on business processes: common organisational issues Quality Engineering, 124, pp.603~610 (2000)
- Ittner, C. D, "Are nonfinancial measures leading indicators offinancial performance? An analysis of customer satisfaction", Journal of Accounting Research, pp.1~35 (1998)
- Neely, A, "The Performance Prism. The Scorecard for Measuring and Managing Business Success" (2002), Prentice Hall
- Kaplan, S. R, "The Balanced Scorecard. Translating Strategy into Action" (1996), Massachusetts: Harvard Business School Press
- Lönnqvist, A, "The use of performance measurement in Finnish companies", 석사, pp.2002
- Shah, A, "The Determinants of Capital Structure of Stock Exchange-Listed Non-Financial Firms In Pakistan", Pak. Dev. Rev, 43, pp.605~618 (2004)
- Jasmine, S. L, "Structure, conduct and performance on the major liner shipping routes", pp.359~381 (2007), Maritime Policy & Management
- Varvate, M, "Shipping Companies’ Financial Performance Measurement using Industry Key Performance Indicators" (2010), SNAME
- Theodore, S, "The corporate governance model of the shipping firms: financial performance implications", Maritime Policy and Management, pp.585~604 (2011)
- Kaplan, S. R, "The balance scorecard – Measures that Drive Performance" (1992), Massachusetts: Harvard Business School Press
- Zolfani, S. H, "A Research on Hybrid Models of Balanced Scorecard and MADM Methods for Selecting the Best Hybrid Model", American Journal of Scientific Research, 36, pp.83~89 (2011)
- Leung, L.C, "Implementing the balanced scorecard using theanalytic hierarchy process and the analytic network process", Journal of the Operational Research Society, 57, pp.682~691 (2006)
- Lee, M. C, "A Method of Performance Evaluation by Using the Analytic Network Process and Balanced Scorecard", 2007 International Conference on Convergence InformationTechnology, IEEE, pp.235~240 (2007)
- Wu, H. Y, "A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard", Expert Systems with Applications, 36, pp.10135~10147 (2009)
- Azar, A, "A hybrid approach for supplier selection based on balanced scorecard; case study: sapco company", Research Journal of international studies, 20, pp.37~48 (2011)
- Panayides, P.M, "Competitive Advantage in Liner Shipping: A Review and Research Agenda", International Journal of Maritime Economics, 43, pp.189~209 (2002)
- Porter, M.E, "Competitive Strategy" (1980), Free Press
- Wall, A, "The future of the balanced scorecard. An interview with Professor Robert Kaplan", Measuring Business Excellence, 171, pp.30~36 (2003)
- [URL]
- Siakas, K. V, "Enhancing Organisational Effectiveness, Achieving Excellence and Competitive Advantage in Higher Education by Balanced ScoreCard", pp.2005~ (2005), ICESAcc
- Laarhoven, P.J.M, "A fuzzy extension of Saaty’s priority theory", Fuzzy Sets and Systems, 11, pp.229~241 (1983)
- Buckley, J. J, "Fuzzy hierarchical analysis", Fuzzy Sets and Systems, 17, pp.233~247 (1985)
- Bulut, E, "Use of consistency index, expert prioritization and direct numerical inputs for generic fuzzy-AHP modeling: A process model for shipping asset management", Expert Systems with Applications, 39, pp.1911~1923 (2012)
- Chang, D.Y, "Applications of the extent analysis method on fuzzy AHP", European Journal of Operational Research, 95, pp.649~655 (1996)
- Crawford, G, "A note on the analysis of subjective judgment matrices", Journal of Mathematical Psychology, 29, pp.387~405 (1985)
- Duru, O, "Regime switching fuzzy AHP model for choice-varying priorities problem and expert consistency prioritization: A cubicfuzzy-priority matrix design", Expert Systems with Applications, 39, pp.4954~4964 (2012)
- Forman, E, "Aggregating individual judgements and priorities with the analytic hierarchy process", European Journal of Operational Research, 108, pp.165~169 (1998)
- Aguarón, J, "The geometric consistency index: Approximated thresholds", European Journal of Operational Research, 147, pp.137~145 (2003)
- Kinsella, A, "Strategic Planning", pp.99~132 (2002), Epidemiology and the Delivery of Health Care Services
- Drucker, P.L, "Managing in a Time of Great Change" (1997), Truman Talley Books