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비인격적 감독이 정서적 고갈과 이직의도에 미치는 영향: 직장-가정 갈등의 매개효과

The Effect of Abusive Supervision on Emotional Exhaustion and Turnover Intention: The Mediating Role of Work-Family Conflict

이규만
경영경제연구소 (management & economic research institute)|2017.02|경영경제연구 (Journal of Management & Economics)|제39권 제1호|pp. 1-23|DOI 10.22828/meri.2017.39.1.001

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키워드

이직의도Turnover intentionEmotional exhaustion비인격적 감독정서적 고갈Work-family conflict직장-가정 갈등Abusive supervision
주제분류경영학

초록

본 연구는 리조트기업 종사자 435명을 대상으로 상사의 비인격적 감독행위가 직장-가정 갈등, 정서적 고갈 및 이직의도에 어떠한 영향을 미치며, 또한 이들 간의 관계에서 직장-가정 갈등이 매개역할을 하는지를 검증하고자 하였다. 분석결과 비인격적 감독은 직장-가정 갈등과 정서적 고갈 및 이직의도에 정(+)의 영향을 미치는 것으로 나타났다. 그리고 직장-가정 갈등은 비인격적 감독이 정서적 고갈과 이직의도에 미치는 영향에 있어서 부분매개역할을 하는 것으로 확인되었다. 끝으로 이러한 분석결과를 토대로 연구의 시사점 및 향후 연구방향을 제시하였다.

Abstract

The purpose of this study was to examine the effects of abusive supervision on employee attitudes and behavior among resort companies in Korea. The data was obtained by questionnaire from a sample of 435 organizational members. The major findings of the study were summarized as follows; abusive supervision is positively related to work-family conflict, emotional exhaustion and turnover intention. Furthermore employee work-family conflict serves as the partial mediator between abusive supervision and such outcomes as emotional exhaustion and turnover intention. Implications of the findings, limitations of the study and directions indicate a need for future research.

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