치과상담업무 종사자의 감정노동과 직무스트레스의 관계
Relationship between emotional labor and occupational stress of dental counselor
3
조회
0
다운로드
6
인용
0
참고문헌
키워드
초록
Objectives : This study aimed to investigate the levels of emotional labor and occupational stress and their relationships in dental counselors to improve psychological health related with dental counseling. Methods : The questionnaire survey was conducted to 167 dental counselors working at dental clinics in Busan and Gyeongsangnam-do from June to August, 2012. The study used emotional labor questionnaires and Korean Occupational Job Stress Scale (Basic Version, KOSS-43) as an assessment scale. All respondents were asked to complete a self-administered questionnaire. Data analysis was performed with descriptive analysis, t-test, ANOVA, and multiple regression analysis using SAS(ver 9.2). Results : The levels of occupational stress and emotional labor in dental counselors were 47.26±8.36 and 3.45±0.47. Three subscales of emotional labor as frequency of emotional expression,attention of emotional expression norms and disharmony of emotion were related with occupational stress in dental counselors. The level of job stress was increased by the lower level of emotional expression and increased by the higher levels of emotional expression and disharmony of emotion. Conclusions : In addition to increasing the number of counselors, nurturing counseling workforce is essential to manage the job stress of dental counselors. Sufficient counseling with a patient in a comfortable counseling environment is important to reduce the job stress by emotional labor. Continuous service improvement through positive emotional service education is necessary to be implemented for counselors.
Abstract
Objectives : This study aimed to investigate the levels of emotional labor and occupational stress and their relationships in dental counselors to improve psychological health related with dental counseling. Methods : The questionnaire survey was conducted to 167 dental counselors working at dental clinics in Busan and Gyeongsangnam-do from June to August, 2012. The study used emotional labor questionnaires and Korean Occupational Job Stress Scale (Basic Version, KOSS-43) as an assessment scale. All respondents were asked to complete a self-administered questionnaire. Data analysis was performed with descriptive analysis, t-test, ANOVA, and multiple regression analysis using SAS(ver 9.2). Results : The levels of occupational stress and emotional labor in dental counselors were 47.26±8.36 and 3.45±0.47. Three subscales of emotional labor as frequency of emotional expression,attention of emotional expression norms and disharmony of emotion were related with occupational stress in dental counselors. The level of job stress was increased by the lower level of emotional expression and increased by the higher levels of emotional expression and disharmony of emotion. Conclusions : In addition to increasing the number of counselors, nurturing counseling workforce is essential to manage the job stress of dental counselors. Sufficient counseling with a patient in a comfortable counseling environment is important to reduce the job stress by emotional labor. Continuous service improvement through positive emotional service education is necessary to be implemented for counselors.
참고문헌 (30)
- Kim CH, "A study on the service status of people occupied is dental medical institution", 석사, pp.2000
- Choi BK, "A research on service and awareness of dental coordinators by manpower at dental care service institutions", J Korean Acad Dent Hyg, 6(4), pp.437~449 (2006)
- Huh KO, "Consumer council", pp.100~117 (2002), Sigma-press
- 김영숙, "치과위생사의 업무 실태 및 비중에 관한 연구", 한국치위생학회지, 8(3), pp.161~175 (2008), 한국치위생학회
- Park WP, "The structural relationships of the factors related to patient-doctor communication in general hospital", 박사, pp.2006
- Hochschild A, "The managed heart; commercialization of human feeling", pp.1983
- Park MY, "Study on influence of emotion labor of worker in the food service industry on emotion performance strategy and exhaustion", 박사, pp.2008
- 김수연, "서비스직 근로자의 감정 노동과 우울 수준", Annals of Occupational and Environmental Medicine, 14(3), pp.227~235 (2002), 대한직업환경의학회
- 박정란, "서울과 경남지역 치과 병ㆍ의원에 근무하는 치과위생사의 직무스트레스 및 직무만족도에 관한 연구", 대한구강보건학회지, 33(2), pp.309~320 (2009), 대한예방치과·구강보건학회
- Nelson DL, "Women executives-Health, stress, and success", Acad Manag Exec, 14(2), pp.107~121 (2000)
- 정정옥, "치과의원에 근무하는 치과위생사의 직무 스트레스와 직무만족에 관한 연구", 치위생과학회지, 8(4), pp.305~312 (2008), 한국치위생과학회
- 최하나, "치과위생사의 이직의도에 영향을 미치는 요인", 한국치위생학회지, 10(6), pp.973~981 (2010), 한국치위생학회
- 한금선, "만성질환자의 스트레스 지각, 기분상태, 스트레스 증상에 관한 연구", Journal of Korean Academy of Nursing, 33(1), pp.87~94 (2003), 한국간호과학회
- Troman G, "Teacher stress in the low-trust society", Br J Soc Edu, 21(3), pp.331~353 (2000)
- Morris JA, "The dimension, antecedents, and consequences of emotional labor", Acad Manag Rev, 21(4), pp.986~1010 (1996)
- Lee SH, "The research about emotional labor and job stress of the department store sales associates", 석사, pp.2011
- 장세진, "한국인 직무 스트레스 측정도구의 개발 및 표준화", Annals of Occupational and Environmental Medicine, 17(4), pp.297~317 (2005), 대한직업환경의학회
- Lee JM, "A study on the measurement of job stress", Kor. J. Psychol, 4(1), pp.241~262 (1988)
- 정진주, "병원 근로자의 직무스트레스 현황과 요인분석", 한국환경보건학회지, 28(3), pp.72~76 (2002), 한국환경보건학회
- 이소영, "치과위생사의 직무스트레스와 상지 근골격계 증상의 관련성", 한국치위생학회지, 12(5), pp.897~908 (2012), 한국치위생학회
- 김정희, "임상간호사의 직무 스트레스와 자기효능감이 우울에 미치는 영향", 한국직업건강간호학회지, 21(2), pp.134~144 (2012), 한국직업건강간호학회
- Kim GJ, "A study emotional labor in service industries", pp.1~324 (2012), Korea Labor Institute
- 윤성욱, "일부 치과위생사의 감정노동과 직무스트레스와의 관계", 한국치위생학회지, 11(2), pp.179~188 (2011), 한국치위생학회
- 이영수, "치과 의료기관 종사자의 감정노동과 직무스트레스가 직무만족에 미치는 영향", 한국치위생학회지, 11(5), pp.823~831 (2011), 한국치위생학회
- 한숙정, "보건간호사의 감정노동과 직무스트레스", 한국보건간호학회지, 26(2), pp.314~327 (2012), 한국보건간호학회
- Kim BS, "A study on the influence of emotional labor on employees’ level of service delivery and firm performance", 박사, pp.2008
- 김주현, "임상 간호사의 감정노동, 감성지능 및 사회적 지지가 직무스트레스에 미치는 영향", 기본간호학회지, 20(2), pp.157~167 (2013), 기본간호학회
- Kim JH., "Job stress and subjective symptoms of musculoskeletal disorders for dental hygienists", 박사, pp.2011
- Son HJ, "A study on the moderating effect of the social support on the occupational stresses of the school counselors that could have lead to burnout", 석사, pp.2010
- 최윤미, "한국 상담전문가의 역할과 직무 분석", 한국심리학회지: 상담 및 심리치료, 15(2), pp.179~200 (2003), 한국상담심리학회