치과위생사의 의사소통능력이 조직유효성에 미치는 영향
Effect of communication competence on the organizational effectiveness in dental hygienists
0
조회
0
다운로드
28
인용
0
참고문헌
키워드
초록
Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(±0.28). Of the sub-factors of communication competence, interpretational competence had the highest score of 3.65(±0.33) followed by self-presentation 3.50(±0.49), message conversion 3.50(±0.47), role performance 3.44(±0.37), and goal setting competence 3.28(±0.60). There were significant effects in the organizational commitment including workplace(dental clinic=1, =-0.254), weekly average working hours(≦40 hours=1, =0.182), role performance(=0.163), self-presentation(=0.144), goal setting competence(=0.130), and position(head=1, =0.137). There were significants effects in the job satisfaction including position(head=1, =0.217), weekly average working hours(≦40 hours=1, =0.204), education level(graduate school=1, =0.184), job career(3～6 years=1, =-0.181), goal setting competence(=0.194), and interpretational competence( =0.124). Conclusions: The communication competence of the dental hygienists showed a partial effect on the organizational effectiveness. In order to improve the organizational commitment and job satisfaction and the turnover intention, a variety of efforts must be taken and focused on goal setting competence, role performance, self-presentation, and interpretational competence.
Abstract
Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(±0.28). Of the sub-factors of communication competence, interpretational competence had the highest score of 3.65(±0.33) followed by self-presentation 3.50(±0.49), message conversion 3.50(±0.47), role performance 3.44(±0.37), and goal setting competence 3.28(±0.60). There were significant effects in the organizational commitment including workplace(dental clinic=1, =-0.254), weekly average working hours(≦40 hours=1, =0.182), role performance(=0.163), self-presentation(=0.144), goal setting competence(=0.130), and position(head=1, =0.137). There were significants effects in the job satisfaction including position(head=1, =0.217), weekly average working hours(≦40 hours=1, =0.204), education level(graduate school=1, =0.184), job career(3～6 years=1, =-0.181), goal setting competence(=0.194), and interpretational competence( =0.124). Conclusions: The communication competence of the dental hygienists showed a partial effect on the organizational effectiveness. In order to improve the organizational commitment and job satisfaction and the turnover intention, a variety of efforts must be taken and focused on goal setting competence, role performance, self-presentation, and interpretational competence.
참고문헌 (20)
- 박신국, "병원 조직의 중간관리자 리더십 유형이 조직유효성에 미치는 영향에 관한 연구", 한일경상논집, 65, pp.77~103 (2014), 한일경상학회
- 심수현, "치과위생사의 직업몰입 영향요인 연구", 병원경영학회지, 13(1), pp.84~102 (2008), 한국병원경영학회
- 이선미, "경로모형을 이용한 치과위생사의 이직의도 영향요인", 한국치위생학회지, 13(6), pp.941~949 (2013), 한국치위생학회[DOI]
- 김설희, "치위생 교육과정의 문제중심학습이 학습동기와 자기주도학습력에 미치는 영향", 대한구강보건학회지, 33(1), pp.82~89 (2009), 대한예방치과·구강보건학회
- 이춘선, "내부마케팅이 치과위생사의 직무만족과 이직의도에 미치는 영향", 치위생과학회지, 12(1), pp.15~22 (2012), 한국치위생과학회
- Papa, MJ, "Communicatior competence and employee performance with new technology: a case study", The southern communication journal, 55, pp.87~101 (1989)
- 이선경, "치과의료 인력의 원활한 의사소통에 영향을 미치는 요인 간의 상관관계", 대한구강보건학회지, 35(1), pp.85~92 (2011), 대한예방치과·구강보건학회
- 박훈기, "의사국가고시에서 실기시험", Korean Journal of Medical Education, 20(4), pp.309~312 (2008), 한국의학교육학회
- 박영남, "치과병(의)원의 규모에 따른 중간관리자의 현황", 한국콘텐츠학회 논문지, 10(10), pp.267~273 (2010), 한국콘텐츠학회
- A study on the development of life-skills: communication, problem solving, and self-directed learning, "Lee SJ", Korean Educational Development Institute, 74~90 (2003)
- Etzioni A, "Modern organization" (1964)
- Kim JU, "A review of research on evaluation indexes and determinants of organizational effectiveness of hospital nursing organizations", Perspect Nurs Sci, 11, pp.49~62 (2014)[DOI]
- Lee SK, "Research about Communication of Dental Medical Workers", J Korean Aca Dent Hyg, 14, pp.161~168 (2012)
- Kang BW, "Analysis of psychological characteristics associated with organization commitment among clinical dental hygienists", Bulletin of Dongnam Health College, 23, pp.19~28 (2005)
- Hong EM, "A study on hospital nurses' level of communications and their perception of the organizational activities", 석사, pp.2007
- Sullivan, EJ, "Men in nursing: The importance of gender diversity", J Prof Nurs, 16, pp.253~254 (2000)
- 김미란, "간호사의 조직몰입과 경력몰입이 이직의도에 미치는 영향", 간호행정학회지, 13(3), pp.335~344 (2007), 간호행정학회
- 김혜영, "치과위생사의 자기효능감과 직무만족이 조직몰입과 이직의도에 미치는 영향", 한국치위생학회지, 12(1), pp.213~223 (2012), 한국치위생학회
- Lee NH, "The influence of nurses' organizational communication on organizational commitment and turnover", 석사, pp.2012
- 정정옥, "치과의원에 근무하는 치과위생사의 직무 스트레스와 직무만족에 관한 연구", 치위생과학회지, 8(4), pp.305~312 (2008), 한국치위생과학회