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임상 간호사의 고객지향이 직무열의에 미치는 효과: LMX의 조절효과를 중심으로

The Moderating Role of Leader-Member Exchange in the Relationships between Customer Orientation and Job Engagement in Nurses

이은경|허창구
대한의료커뮤니케이션학회 (Korean Academy on Communication in Healthcare)|2016.06|의료커뮤니케이션 (Health Communication, the Official Journal of Korean Academy on Communication in Healthcare)|제11권 제1호|pp. 9-16|DOI 10.15715/kjhcom.2016.11.1.9

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참고문헌

키워드

간호사직무열의Job EngagementCustomer OrientationLeader-Member ExchangeNurse고객지향리더-상사 교환관계
주제분류의학일반

초록

The purpose of this study was to examine the moderating role of LMX between customer orientation and job engagement. Our survey was administered to 155 nurses at 2 university hospitals in Seoul during May to June, 2014. We found that customer orientation had negative influence on job engagement and this influence was weakened when LMX was high, that is moderating effect of LMX. In sequence, the simple slope test was conducted to examine simple main effect of customer orientation to job engagement. As a result, customer orientation reduced engagement at low LMX but customer orientation have no influence to engagement at high LMX. In summary, through the moderating role of LMX, we had implication that LMX between nurse and their supervisor was increased in order to improve nurse’s job engagement.

Abstract

The purpose of this study was to examine the moderating role of LMX between customer orientation and job engagement. Our survey was administered to 155 nurses at 2 university hospitals in Seoul during May to June, 2014. We found that customer orientation had negative influence on job engagement and this influence was weakened when LMX was high, that is moderating effect of LMX. In sequence, the simple slope test was conducted to examine simple main effect of customer orientation to job engagement. As a result, customer orientation reduced engagement at low LMX but customer orientation have no influence to engagement at high LMX. In summary, through the moderating role of LMX, we had implication that LMX between nurse and their supervisor was increased in order to improve nurse’s job engagement.

참고문헌 (37)

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