본문 바로가기
KERD
논문KCI 등재

치매노인을 돌보는 요양보호사의 감정노동, 정신건강이 돌봄이행에 미치는 영향

The Influence of Emotional Labor and Mental Health on Care Performance of Certified Caregivers for Elders with Dementia

1

조회

0

다운로드

11

인용

0

참고문헌

키워드

주제분류의학일반

초록

Background: The purpose of this study is to identify the degree of emotional labor, mental health care, care performance of certified caregivers for elder with dementia, and the factors that affect care performance. Methods: In order to collect data, structured questionnaire was used for 197 caregivers who worked at 3 dementia specialized facilities located in D city. Data were analyzed by t-test, ANOVA, correlation and multiple regression using SPSS/WIN 20.0. Results: Care performance had negative relationship with emotional labor(r=-.320, p<.000) and mental health(r=-.240, p<=001). Emotional labor had positive relationship with mental health(r=.208, p=.003) And the prediction factors influencing care performance were health status(β=.363, p<.001), emotional labor(β=-.242, p<.001), mental health(β=-.223, p=.001). The total variance was 38.9% by predictors(F=25.978, p<.001). Conclusion: Based on the results of this study, in order to improve the care performance mental health program should be provided and good health management is needed to improve health status. And also it is necessary to develop and apply new strategies to reduce emotional labor of the dementia facility caregivers.

Abstract

Background: The purpose of this study is to identify the degree of emotional labor, mental health care, care performance of certified caregivers for elder with dementia, and the factors that affect care performance. Methods: In order to collect data, structured questionnaire was used for 197 caregivers who worked at 3 dementia specialized facilities located in D city. Data were analyzed by t-test, ANOVA, correlation and multiple regression using SPSS/WIN 20.0. Results: Care performance had negative relationship with emotional labor(r=-.320, p<.000) and mental health(r=-.240, p<=001). Emotional labor had positive relationship with mental health(r=.208, p=.003) And the prediction factors influencing care performance were health status(β=.363, p<.001), emotional labor(β=-.242, p<.001), mental health(β=-.223, p=.001). The total variance was 38.9% by predictors(F=25.978, p<.001). Conclusion: Based on the results of this study, in order to improve the care performance mental health program should be provided and good health management is needed to improve health status. And also it is necessary to develop and apply new strategies to reduce emotional labor of the dementia facility caregivers.

참고문헌 (29)

  1. 고재욱, "요양보호사의 감정노동 구성요소가 직무만족과 이직의도에 미치는 영향에 관한 연구", 한국케어매니지먼트 연구, (11), pp.1~20 (2014), 한국통합사례관리학회
  2. 김인순, "간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할", 간호행정학회지, 15(4), pp.515~526 (2009), 간호행정학회
  3. Aldelman PK, "Organizational factors for job Stress", pp.110~162 (1995), American Psychological Association
  4. Ashforth BE, "Emotional labor in service roles: the influence of identity", Academy of Management Review, 18(1), pp.88~115 (1993)
  5. Brotheridge CM, "Emotional labor and burnout: comparing two perspectives of “People Work”", Journal of Vocational Behavior, 60(1), pp.17~39 (2002)
  6. Morris JA, "The dimension, antecedents and consequences of emotional labor", Academy of Management Review, 21(4), pp.986~1010 (1996)
  7. 오영미, "간호사의 감정노동과 조직유효성에 관한 연구", 석사, 간호행정, pp.2010
  8. 김하자, "임상 간호사의 감정노동, 사회적지지 및 우울 간의 관계", 한국직업건강간호학회지, 20(3), pp.308~318 (2011), 한국직업건강간호학회
  9. 함미정, "간호사의 감정노동과 소진에 대한 경로분석연구", 석사, 간호학, pp.2011
  10. 한금선, "일 병원 간호사의 감정노동, 직무스트레스, 대처유형이 조직몰입에 미치는 영향", 스트레스 硏究, 23(1), pp.39~48 (2015), 대한스트레스학회
  11. Kim JY, "The relationship among emotional labor, mental health and quality of life of nurses", Master, pp.2012
  12. Son CS, "A study on the long-term care insurance for the elderly", The Journal of Korean Balanced Development Studies, 2(2), pp.42~62 (2011)
  13. 김민영, "노인요양시설 요양보호사의 감정노동과 폭력경험이 소진에 미치는 영향", 석사, 사회복지학과, pp.2014
  14. Yoon SW, "The impact of dementia knowledge, burden with behavioral psychological symptoms of dementia and empathy on caring behaviors of certified caregivers in nursing home", Master, pp.2015
  15. 노준희, "요양보호사의 치매노인 돌봄 이행에 영향을 미치는 요인", 보건의료산업학회지, 6(3), pp.75~84 (2012), 보건의료산업학회
  16. Ju CH, "The effects of care workers’ emotional labor in the elderly care facility on burnout: focused on the moderating effects of perceived organizational support", Master, pp.2016
  17. Goldberg DP, "A user’s guide to the general health questionnaire", pp.119~127 (1988), NFER-Nelson
  18. Shin SI, "The validity and of the korean version of the general health questionnaire KGHQ-20 & KGHQ-30", Korean Journal of Social Welfare, 46, pp.210~235 (2001)
  19. Hwang SY, "A study on the levels of dementia-related knowledge, attitude, and practice among nursing assistants caring for institutionalized elders with dementia", Korean J Adult Nurs, 11(3), pp.378~388 (1999)
  20. 김현희, "요양보호사 치매지식에 따른 직무스트레스 및 자기효능감이 돌봄 이행에 미치는 영향", 박사, 노인의료복지학과 노인의료복지전공, pp.2014
  21. 정은선, "임상간호사의 직무스트레스와 감정노동이 직무만족도에 미치는 영향", 석사, 행정학과 의료및보건행정전공, pp.2014
  22. 이유정, "노인전문요양시설 생활지도원의 감정노동(Emotional Labor)이 소진에 미치는 영향에 관한 연구", 석사, 사회복지학, pp.2004
  23. 황보람, "노인돌봄 노동자의 정신건강에 영향을 미치는 요인에 관한 탐색적 연구: 노인요양시설 요양보호사를 중심으로", 사회과학연구, 25(3), pp.351~383 (2014), 사회과학연구소
  24. Kim KH, "Anger expression type and mental health of clinical nurses", Master, pp.2015
  25. 어효준, "요양시설 요양보호사의 치매노인 행동심리증상 관리 스트레스-대처에 관한 Q-방법론적 접근", 석사, 간호학과, pp.2013
  26. 김영수, "리더십 유형이 종사자의 이직의도에 미치는 영향에 관한 연구 : 노인장기요양기관 원장과 요양보호사를 중심으로", 박사, 행정학과 행정학전공, pp.2012
  27. 임시아, "요양보호사의 감성지능, 감정노동이 서비스 질에 미치는 영향: -직무스트레스 매개효과를 중심으로-", 한국케어매니지먼트 연구, (27), pp.91~114 (2018), 한국통합사례관리학회[DOI]
  28. Segerstrom SC, "Optimistic expectancies and cell-mediated immunity: the role of positive affect", Psychol Sci, 21(3), pp.448~455 (2010)
  29. 허지혜, "감정노동에서 직무소진의 효과에 대한 연구 : 자기효능감과 지각된 팀 지원의 조절효과를 중심으로", 석사, 조직ㆍ인사, pp.2011

관련 논문AI추천

이 간행물의 다른 논문 (15건)